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Telephony Manager Jobs in Chicago, IL (NOW HIRING)

PHMG Careers

Cloud Telephony Technician

Chicago, IL

$45K - $55K/yr

Cloud Telephony Technician Location: Chicago Hours: Monday - Friday 8:00am - 5:00pm Salary: $45k ... Providing technical assistance to Account Management and Pre-Sales teams * Supporting complex ...

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

Cloud Telephony Technician Location: Chicago Hours: Monday - Friday 8:00am - 5:00pm Salary: $45k ... Providing technical assistance to Account Management and Pre-Sales teams * Supporting complex ...

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

Cloud Telephony Technician Location: Chicago Hours: Monday - Friday 8:00am - 5:00pm Salary: $45k ... Providing technical assistance to Account Management and Pre-Sales teams * Supporting complex ...

Internet Brands

Five9 Administrator

Downers Grove, IL · On-site

Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.

Internet Brands

Five9 Administrator

Chicago, IL · On-site

Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.

Vail Systems Inc.

Technical Project Manager II

Chicago, IL · On-site

$94.80 - $117.50/hr

Manage timely and succinct communications to leadership and across teams to ensure accountability ... Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows ...

Jobtailor

Technical Project Manager II

Chicago, IL · On-site

$95 - $140/hr

Manage timely and succinct communications to leadership and across teams to ensure accountability ... Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows ...

Vail Systems Inc.

Technical Project Manager II

Chicago, IL · On-site

$94K - $117K/yr

Manage timely and succinct communications to leadership and across teams to ensure accountability ... Knowledge of telecommunications/telephony, VoIP, call routing, IVR functionality, and call flows ...

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All JobsTelephony JobsTelephony Manager JobsTelephony Manager Jobs in Chicago, IL

Telephony Manager information

See Chicago, IL salary details

$25.3K

$61.4K

$119.6K

How much do telephony manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for telephony manager in Chicago, IL is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $70,600.00 per year, depending on experience, location, and employer.

What is a telephony manager?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What are the key skills and qualifications needed to thrive as a telephony manager?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.

What are some common challenges faced by telephony managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What are popular job titles related to Telephony Manager jobs in Chicago, IL?

For Telephony Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Telephony Manager jobs in Chicago, IL look for?

The top searched job categories for Telephony Manager jobs in Chicago, IL are:

Telephony Manager jobs near you

Cisco IP Telephony System Engineer - UCCE

E*Pro, Inc.

Lincolnshire, IL

Full-time

Re-posted 17 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.eprocorp.com

We have been retained for providing recruiting assistance, for direct hires, by one of the world-leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.

Job Description

Mandatory Technical / Functional Skills        

  • This position will be responsible for senior-level management and maintenance of the companies' CORE Cisco Telecom environment in Data center, Stores and Corporate offices.
  • It will include the participation in and oversight of the daily upkeep and administration of the companies' telecom infrastructure and computer systems.
  • This position will also be responsible for the Critical administration and maintenance of the companies' Core telecom infrastructure and architecture.                                                                                                                                                                                                                                                                                                                                                                 
  • Experience of configuration and provisioning of Call Manager, Cisco Unified Contact Center, Unity, ACME, CER  and  CUPS (Cisco Unified Presence Server, SIP PROXY), in a SIP (Session Initiation Protocol) environment.
  • Hands on Experience in Cisco Unified Contact Center Enterprise (UCCE)/ICM /CVP and ACME SBC.
  • Training and Hands on experience in Call Studio/ ICM Scripting.
  • Preferred to have partner certifications on the UCCES /UCCED / UCCEI certified CCNA/CCNP/CCIE-Voice.
  • Functional experience in Unified CVP comprehensive deployment model with Unified ICM Enterprise.
  • Experience in configuring and troubleshooting Cisco Unified CVP VXML solution for Cisco Unified CVP.
  • Experience in Configuring and troubleshooting the Cisco VXML /Voice Gateways.
  • Experience in analysis of historical data, diagnostic features and end-to-end serviceability
  • Experience in Design of Cisco Unified CVP solution for failover protection and high availability.
  • Experience in troubleshooting to isolate and correct system failures.
  • Experience in configuring ICM PGs and CTI components used in a UCCE environment.
  • Experience in Creating and monitoring call routing scripts using the ICM Script Editor utility.
  • Good Hands-on Experience in UCCE/ICM troubleshooting including RTTEST, OPCTEST, PROCMON, DUMPLOG.

Roles and responsibility        

  • Applies business and technical analytical skills to analyze, implement and deploy comprehensive support processes to resolve complex business & operational issues involving multi-tiered Cisco IP (internet protocol) Telephony applications.
  • Implements Cisco IP Telephony solutions by translating business requirements into project plans thru implementation of Cisco IP Telephony applications including Cisco CVP/ACME SBC/ICM (Cisco Voice Portal/Intelligent Contact Manager) Enterprise call routing, Cisco IPCC (IP Contact Center), VXML (Voice Extensible Markup Language) Gateways.
  • Applies knowledge of call center operational dynamics as it relates to implementation of ACD (Automatic Call Distribution), CTI (Computer Telephony Integration), Network Routing and Enterprise Reporting utilizing Cisco Unified CCE (Contact Center Enterprise) solutions to solve call center related issues.
  • Works with various IT development teams to integrate custom-developed and 3rd-party provided software and hardware solutions including software applications, IVR (Interactive Voice Response), Call Center and data base integration with the Cisco IP Telephony infrastructure.
  • Prepares documentation and conducts training and user orientation for clients detailing configuration of proposed and deployed solutions.
  • Participates, as a key member of the Telecommunications team,  in the installation, configuration, troubleshooting, and monitoring of core LAN/WAN services  required for VoIP (Voice Over Internet Protocol) deployments including QOS (Quality of Service), COS (Class Of Service) VLAN's (Virtual Local Area Network), SBC?s (Session Border Controller) and SIP (Session Initiated Protocol) Carrier Services.
  • Interprets network alert and performance management tool output to properly engineer the capacity and resiliency of the UCC (Unified Call Center) portion of the VoIP network.
  • Maintains knowledge of Cisco UCC/UCM (Unified Call Manager) and network enhancements through both personal and company-sponsored continual education including training courses, seminars, conferences, professional publications.


Qualifications

Total experience in required skill (years)        Minimum 7 Years        

  • Bachelor degree
Additional Information

Deliverables        

1. Documenting the Next Generation 2.0 call flows and Scripts.

2. Creating SOP's on the Next Generation 2.0 for the Level 1 and Level 2 operations team.

3. Creating the troubleshooting guides for the Next Generation 2.0 environment."   

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