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Telephony Analyst Jobs (NOW HIRING)

Rollins, Inc

Senior Engineer - Cloud Telephony

Atlanta, GA · On-site

$100K - $138K/yr

Optimize customer journeys using routing analytics and operational data * Develop customer ... Telephony analytics * Workforce engagement solutions * Call recording technologies * Cloud ...

Rollins, Inc.

Senior Engineer - Cloud Telephony

Atlanta, GA · On-site +1

$100K - $138K/yr

Optimize customer journeys using routing analytics and operational data * Develop customer ... Telephony analytics * Workforce engagement solutions * Call recording technologies * Cloud ...

New

CYNET SYSTEMS

Senior Telephony Engineer

Columbia, SC · On-site

$60 - $65/hr

Provide operational and advanced telephony administration. * Respond to move, add, change, and ... Analyze and evaluate vector routing, ARS routing tables and route patterns to ensure efficient ...

VIVA USA INC

Telephony Network Engineer

Columbia, SC · On-site

Daily telephony engineer operations. DAILY DUTIES / RESPONSIBILITIES: 1. Provide operational and ... Analyze and evaluate vector routing, ARS routing tables and route patterns to ensure efficient ...

LoanCare

Sr. Telephony Engineer- WFH

... PCap analysis, troubleshooting call quality, media gateways, and SBC devices • Work with ... Telephony Support Team in providing prompt support to assigned operations. • Coordinate day-to ...

IPsoft

IP Telephony Engineer

Austin, TX

... IP Telephony infrastructure, including design, implementation and ongoing management ... cause analysis Benefits Competitive Base Salary Monthly Bonus Plan Medical Insurance, Dental ...

Taylor Corp

Telephony IT Tech

North Mankato, MN · On-site

As a Telephony IT Tech with Navitor, you will administer the needs of the telephony related ... Ability to analyze situation and determine actions needed * Positive attitude and enjoys a ...

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Telephony Analyst information

See salary details

$29.5K

$71.5K

$123K

How much do telephony analyst jobs pay per year?

As of Sep 3, 2026, the average yearly pay for telephony analyst in the United States is $71,511.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,500.00 and $79,000.00 per year, depending on experience, location, and employer.

What is a telephony analyst?

Telephony Analysts are IT professionals who manage and optimize an organization's telecommunication systems, such as phone networks, VoIP systems, and call center technologies. They are responsible for configuring, maintaining, and troubleshooting telephony infrastructure to ensure efficient and secure communication. Telephony Analysts often work closely with vendors, monitor system performance, and assist in planning upgrades or migrations to new telephony technologies. Their role is crucial for organizations that rely on effective voice communication systems for daily operations.

What are some common challenges telephony analysts face when supporting large-scale enterprise phone systems?

Telephony Analysts often encounter challenges such as troubleshooting complex issues across multiple locations, ensuring system reliability during peak usage, and keeping up with evolving telecommunication technologies. They may also need to coordinate with IT, network, and support teams to resolve incidents quickly and maintain seamless communication services. Staying updated on security protocols and managing vendor relationships are additional aspects that require adaptability and proactive problem-solving.

What are the key skills and qualifications needed to thrive as a telephony analyst, and why are they important?

To thrive as a Telephony Analyst, you need a solid understanding of telecommunications systems, VoIP technologies, and network protocols, often supported by relevant IT degrees or certifications such as CompTIA Network+ or Cisco CCNA. Familiarity with telephony management software, PBX systems, call routing tools, and troubleshooting platforms is essential. Strong analytical thinking, problem-solving abilities, and effective communication skills help you address technical issues and collaborate with both technical and non-technical stakeholders. These skills ensure reliable voice communication infrastructure, minimize downtime, and support seamless business operations.
Telephony Analyst jobs near you
Infographic showing various Telephony Analyst job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 80% Physical, 8% Hybrid, and 12% Remote job distribution, with an average salary of $71,511 per year, or $34.4 per hour.

IVR Telephony SME

Tata Consultancy Service Limited

Charlotte, NC • On-site

$95K - $115K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Must Have Technical/Functional Skills
About the Role
Were looking for a Cyara Test Lead with strong voice/telephony expertise to drive automated testing for IVR, SIP-based call flows, and overall call quality.
Key Responsibilities
• Lead Cyara-based testing for IVR, call routing, and voice journeys
• Validate IVR flows, DTMF navigation, voice prompts, ANI/DNIS routing
• Analyze SIP/RTP signaling, media paths, codecs, call setup, and call drops
• Measure MOS scores, audio quality, and call success rate
• Test ASR/NLU accuracy and speech-to-text matching
• Troubleshoot using SIPp, Wireshark, SBC logs, and call recordings
• Work with PBX, SBCs, SIP trunks, carriers, and voice gateways
• Partner with IVR, network, and voice bot teams to ensure seamless call flows
Required Skills
• Strong knowledge of SIP, RTP, DTMF, PSTN, TDM, VoIP, codecs
• Hands-on Cyara experience
• Experience with PBX, SBCs, carriers, call servers, IVRs
• Proficiency with SIP debugging tools (SIPp, Wireshark, SBC logs)
• Understanding of MOS scoring and voice quality metrics
• ASR/NLU testing experience
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $95,000-$115,000 a year

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