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Telephonic Rn Jobs in Virginia (NOW HIRING)

PONOS MGMT INC

RN - Telephonic Case Manager

Richmond, VA · On-site

$45 - $57/hr

The RN Telephonic Case Manager supports Medicaid populations through proactive telephonic outreach, comprehensive assessments, and collaboration with interdisciplinary teams. This role helps ensure ...

Gentiva

Registered Nurse

Newport News, VA

Perform comprehensive patient assessments and reassessments including in-person/telephonic RN assessments/screenings and provide education to patients, family members and caregivers as appropriate.

Gentiva Hospice

Registered Nurse

Woodbridge, VA · On-site

Perform comprehensive patient assessments and reassessments including in-person/telephonic RN assessments/screenings and provide education to patients, family members and caregivers as appropriate.

Gentiva Hospice

Registered Nurse

Roanoke, VA · On-site

Perform comprehensive patient assessments and reassessments including in-person/telephonic RN assessments/screenings and provide education to patients, family members and caregivers as appropriate.

Heartland Hospice

Registered Nurse

Newport News, VA · On-site

Perform comprehensive patient assessments and reassessments including in-person/telephonic RN assessments/screenings and provide education to patients, family members and caregivers as appropriate.

Heartland Hospice

Registered Nurse

Newport News, VA

Perform comprehensive patient assessments and reassessments including in-person/telephonic RN assessments/screenings and provide education to patients, family members and caregivers as appropriate.

Gentiva Hospice

Registered Nurse

Roanoke, VA · On-site

Perform comprehensive patient assessments and reassessments including in-person/telephonic RN assessments/screenings and provide education to patients, family members and caregivers as appropriate.

Heartland Hospice

Registered Nurse

Newport News, VA · On-site

Perform comprehensive patient assessments and reassessments including in-person/telephonic RN assessments/screenings and provide education to patients, family members and caregivers as appropriate.

Gentiva Hospice

Registered Nurse

Harrisonburg, VA · On-site

Perform comprehensive patient assessments and reassessments including in-person/telephonic RN assessments/screenings and provide education to patients, family members and caregivers as appropriate.

Gentiva

Hospice Registered Nurse

Harrisonburg, VA

Perform comprehensive patient assessments and reassessments including in-person/telephonic RN assessments/screenings and provide education to patients, family members and caregivers as appropriate.

Gentiva

Hospice Registered Nurse

Woodbridge, VA

Perform comprehensive patient assessments and reassessments including in-person/telephonic RN assessments/screenings and provide education to patients, family members and caregivers as appropriate.

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All JobsTelephonic Rn JobsTelephonic Rn Jobs in Virginia

Telephonic Rn information

See Virginia salary details

$16

$36

$59

How much do telephonic rn jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for telephonic rn in Virginia is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $38.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by Telephonic RNs, and how can they effectively manage them?

Telephonic RNs often face challenges such as accurately assessing patients without physical examinations, managing high call volumes, and ensuring clear communication with diverse patient populations. To overcome these, strong active listening skills, thorough documentation, and the use of standardized triage protocols are essential. Collaborating closely with physicians and other healthcare professionals also helps ensure patients receive appropriate care and follow-up. Continuous training in telehealth best practices can further support RNs in providing safe, effective care remotely.

What are Telephonic RNs?

Telephonic Registered Nurses (Telephonic RNs) are licensed nurses who provide healthcare advice, triage, and support to patients over the phone. They assess symptoms, answer medical questions, and help patients determine the appropriate level of care, such as whether to seek emergency treatment or schedule an appointment. Telephonic RNs play a key role in healthcare systems, improving access to care and helping reduce unnecessary visits to clinics or emergency rooms. Their work is essential in helping patients manage their health remotely and efficiently.

What are the key skills and qualifications needed to thrive as a Telephonic RN, and why are they important?

To thrive as a Telephonic RN, you need an active RN license, strong clinical judgment, and expertise in patient triage and assessment. Familiarity with telehealth platforms, electronic health records (EHRs), and case management systems is typically required. Excellent verbal communication, active listening, and problem-solving skills help you effectively guide patients remotely. These abilities are crucial for delivering safe, efficient care and patient education without face-to-face interaction.

What is the difference between Telephonic Rn vs Telehealth Nurse?

AspectTelephonic RnTelehealth Nurse
CredentialsRegistered Nurse (RN) licenseRegistered Nurse (RN) license
Work EnvironmentCall centers, insurance companies, healthcare support linesVirtual patient consultations, remote clinical care
Employer & IndustryInsurance, healthcare support services, telecommunicationHospitals, clinics, telemedicine platforms
Search & Comparison IntentTelephonic Rn vs Telehealth Nurse

Both Telephonic Rns and Telehealth Nurses are licensed RNs working remotely. Telephonic Rns primarily handle patient inquiries, insurance calls, and health advice over the phone, often in support or insurance settings. Telehealth Nurses provide direct clinical care via video or phone, including assessments and follow-ups. While their credentials are similar, their work environments and roles differ, with Telehealth Nurses engaging in more direct patient care.

What are the most commonly searched types of Telephonic Rn jobs in Virginia? The most popular types of Telephonic Rn jobs in Virginia are:
Telephonic Rn jobs near you
Infographic showing various Telephonic Rn job openings in Virginia as of June 2026, with employment types broken down into 3% As Needed, 55% Full Time, 16% Part Time, and 26% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $75,240 per year, or $36.2 per hour.

RN - Telephonic Case Manager

PONOS MGMT INC

Richmond, VA • On-site

$45 - $57/hr

Full-time

Posted 8 days ago

Job description

Organizational Overview

Ponos Care is a physician-led, value-based healthcare organization committed to improving outcomes for individuals living with chronic, inflammatory, and immune-related conditions. Through compassionate care delivery, innovative treatment models, and data-informed clinical practices, Ponos Care focuses on improving health equity, enhancing patient outcomes, and reducing avoidable hospitalizations.


The RN Telephonic Case Manager supports Medicaid populations through proactive telephonic outreach, comprehensive assessments, and collaboration with interdisciplinary teams. This role helps ensure members receive appropriate case management and care coordination services that promote independence and quality of life.

Position Overview

The RN Telephonic Case Manager manages complex member caseloads requiring case management and care coordination. The role completes telephonic assessments, develops individualized care plans, and coordinates services addressing medical, behavioral health, and social determinants of health needs.


The Case Manager partners with interdisciplinary teams, providers, and community organizations to ensure continuity of care, support safe transitions, reduce avoidable hospitalizations, and improve member outcomes.


This role supports value-based care initiatives and ensures care management activities meet applicable regulatory, quality, and documentation standards, including NCQA and HEDIS requirements.


Core Responsibilities

Care Management & Coordination

  • Complete comprehensive telephonic assessments for members
  • Develop individualized care plans addressing medical, behavioral health, and social support needs
  • Coordinate clinical services with providers, specialists, and community-based organizations
  • Facilitate continuity of care following hospital discharge and other care transitions
  • Conduct ongoing outreach to monitor progress, reassess needs, and update care plans as indicated
  • Partner with interdisciplinary teams to support eligibility reviews and service planning
  • Review clinical documentation and submit required information to support continuity of care
  • Coordinate services and referrals to community-based programs to meet member needs
  • Track engagement and adherence, and address barriers
  • Ensure timely communication and escalation between the care team and PCP and specialists
  • Triage and escalate high-risk findings per protocol, triggers and alerts and urgent clinical or behavioral health concerns
  • Support implementation and optimization of care management programs to improve outcomes and reduce avoidable utilization


Documentation & Quality Reporting

  • Document assessments, outreach, care plans, and interventions accurately in the electronic health record (EHR)
  • Ensure documentation meets organizational policies and regulatory and audit standards
  • Identify and help close HEDIS care gaps and other quality performance measures
  • Participate in quality improvement activities to strengthen care coordination outcomes


Interdisciplinary Collaboration

  • Collaborate with physicians, nurses, social workers, and other care team members to coordinate care
  • Align services and resources across medical, behavioral health, and social needs
  • Communicate member priorities, barriers, and care plan updates to the interdisciplinary team


Program Development Support

  • Contribute to the development and maintenance of policies, procedures, and workflows for case management programs
  • Identify opportunities to streamline care coordination, improve member experience, reduce avoidable utilization, and advance value-based care goals
  • Participate in continuous improvement initiatives aligned with organizational goals and quality performance

Qualifications and Education

  • Active multistate Registered Nurse (RN) license required
  • CCM certification preferred
  • Minimum 2+ years of experience in care management, case management, or population health
  • Experience supporting Medicaid populations or complex care environments preferred
  • Knowledge of Long-Term Services and Supports (LTSS) programs
  • Experience using electronic health record (EHR) systems
  • Ability to manage complex caseloads in a remote work environment
  • Strong communication and care coordination skills

EEO Statement

We are an Equal Opportunity Employer and are committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws. We believe inclusion strengthens our organization and enhances our ability to serve members and communities nationwide. We are committed to providing reasonable accommodation for qualified individuals with disabilities throughout the recruitment and employment process.