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Telephone Triage Postpartum Rn Jobs (NOW HIRING)

UCF Health

Telephone Triage RN

Orlando, FL · On-site

APPLY TODAY TO JOIN OUR TEAM AT UCF Health Clinic Full-Time Monday - Friday 8am - 5pm No Weekends Telephone Triage RN Position Summary - Manages a high volume of calls daily and responds in a timely ...

UCF Health

Telephone Triage RN

Orlando, FL

APPLY TODAY TO JOIN OUR TEAM AT UCF Health Clinic Full-Time Monday - Friday 8am - 5pm No Weekends Telephone Triage RN Position Summary Manages a high volume of calls daily and responds in a timely ...

A Woman's View

Telephone Triage Nurse

Hickory, NC

A Woman's View is looking for an energetic licensed RN with sound clinical judgment and assessment skills as well as the ability to listen with compassion. Our triage nurses must be meticulous in ...

A Woman's View

Telephone Triage Nurse

Hickory, NC · On-site

A Woman's View is looking for an energetic licensed RN with sound clinical judgment and assessment skills as well as the ability to listen with compassion. Our triage nurses must be meticulous in ...

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How much do telephone triage postpartum rn jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for telephone triage postpartum rn in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telephone Triage Postpartum RN, and why are they important?

To excel as a Telephone Triage Postpartum RN, you need a solid background in postpartum care, nursing assessment, and a current RN license, often with experience in maternal-child health. Familiarity with telephone triage protocols, electronic health records (EHRs), and clinical decision support systems is crucial. Outstanding communication, active listening, and critical thinking skills help you accurately assess and respond to patient concerns remotely. These competencies are vital to ensuring postpartum patients receive timely, safe, and effective care when they are not physically present.

What is the difference between Telephone Triage Postpartum Rn vs Pediatric Nurse?

AspectTelephone Triage Postpartum RnPediatric Nurse
CredentialsRegistered Nurse (RN), postpartum care certificationRegistered Nurse (RN), pediatric nursing certification
Work EnvironmentPhone-based triage, postpartum clinics, telehealthHospitals, pediatric clinics, schools
Employer & IndustryHospitals, telehealth companies, maternal health servicesHospitals, pediatric practices, community health

While both roles require RN licensure, the Telephone Triage Postpartum Rn specializes in postpartum maternal care via telehealth, focusing on triaging postpartum concerns. In contrast, Pediatric Nurses provide direct patient care to children in clinical settings. The main difference lies in their patient focus and work environment, with the former primarily working remotely to support new mothers, and the latter working directly with pediatric patients in healthcare facilities.

What are some common challenges Telephone Triage Postpartum RNs face when providing remote care to new mothers?

Telephone Triage Postpartum RNs often encounter challenges such as accurately assessing patient needs without visual cues, managing high call volumes, and addressing a wide range of postpartum concerns, from physical recovery to emotional well-being. It requires strong communication skills to provide reassurance, education, and clear guidance over the phone. Collaborating with physicians and other healthcare providers to ensure timely follow-up and escalation of care when needed is also a key part of the role.

What does a Telephone Triage Postpartum RN do?

A Telephone Triage Postpartum RN is a registered nurse who provides support and guidance to new mothers and their families over the phone after childbirth. They assess symptoms, answer questions about recovery, breastfeeding, and newborn care, and determine if further medical evaluation is needed. These nurses use clinical protocols to prioritize care and ensure patients receive timely and appropriate advice, helping to prevent complications and reduce unnecessary visits. Their role combines clinical expertise with strong communication skills to provide reassurance and education to postpartum patients.
Infographic showing various Telephone Triage Postpartum Rn job openings in the United States as of May 2026, with employment types broken down into 65% Full Time, 14% Part Time, 7% Temporary, and 14% Contract. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $79,160 per year, or $38.1 per hour.
Telephone Triage RN

Telephone Triage RN

UCF Health

Orlando, FL • On-site

Full-time

Posted 23 days ago

Job description

APPLY TODAY TO JOIN OUR TEAM AT UCF Health Clinic
Full-Time Monday - Friday 8am - 5pm No Weekends
Telephone Triage RN
Position Summary - Manages a high volume of calls daily and responds in a timely manner. Position must actively listen to patients, patient concerns, questions, document accurately and appropriately. Able to appropriately prioritize calls and identify which calls need to escalate to physicians or manager immediately. Understands and acts within scope of practice of which one is license.
Responsibilities and Duties:
Assumes the responsibility for interviewing the patients to gather information and assign triage priority.
  • Answers incoming calls. Listen and asks questions.
  • Triages needs of patient.
  • Assigns a triage priority based on the findings of the interview.
  • Communicates with physicians, nurses, and other members of the care team about patients' statuses.
  • Documents voicemail and return calls within set timeframes.
  • Maintains a professional, friendly, and helpful relationship with all patients and co-workers.
  • Observes all Clinic policies and guidelines.

Administrative Duties
  • Answers telephones
  • Schedules appointments, when appropriate
  • Updates patient health information systems with notes
  • Uses computer applications.

Performs other job-related duties as assigned.
  • Attends meetings as required.
  • Adheres to HIPAA guidelines/regulations/annual HIPAA training and other required training.
  • Stays up to date on advancements in emergency medicine and urgent care best practices.
  • Adheres to standards for infection control, sanitation and patient safety and confidentiality.
  • Works directly with a provider if staffing levels are not sufficient (as needed).

Education
  • Completion of an accredited RN from a Nursing degree from an accredited Program.

Work Experience
  • 2+ years in a clinical setting
  • Work is closely supervised.

Certification/License
  • Current RN Florida License
  • Annual CPR, OSHA, HIPPA training/certifications.
  • Other certifications as required.

Knowledge
  • Knowledge of all related medical testing and surgical procedures.
  • Knowledge of clinical lab functions.
  • Knowledge of patient charting and recordkeeping processes.

Skills/Abilities
  • Excellent Customer Serviced Excellent oral and written communication abilities.
  • Attention to detail.
  • Able to multi tasks
  • Well organized.

Physical Requirements
Frequent sitting, standing, walking, grasping, carrying, and speaking; Occasional reaching, bending, and stooping; Lifting, carrying, pushing, and pulling up to 30 pounds, with assistance if needed; May need to lift or turn patients who are disabled, with assistance if needed; Frequent use of computer, keyboard, copier, and phone.
Interpersonal Skills
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Work Environment
Environmentally controlled medical office environment; Work hours subject to office needs to ensure coverage during all hours of operation; Frequent exposure to bodily fluids; Possible exposure to infectious specimens, communicable diseases, toxic substances, medicinal preparations and other conditions common to a laboratory and medical office environment; May wear Personal Protective Equipment (PPE) such as gloves or a mask; Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public.
For more information on UCF Health benefits including cost go to: https://ucfhealth.com/careers/

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