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Telephone Triage Nurse Rn Jobs (NOW HIRING)

National Nurse Triage Inc

... as a Registered Nurse; preferably in the ICU, ED, Mother/Baby unit, Peds, Home Health & Hospice -Excellent critical thinking skills -Compassionate, caring attitude -Expertise and experience in ...

Legacy Community Health

WI · On-site

$60 - $80/hr

Remote Bilingual Telephone Triage RN (Job Overview) Schedule:7AM-5PM | Rotating Schedule (MUST live in Houston, TX) Join the visionary team at Legacy Community Health Services and pioneer the future ...

St Anthony Hospital

RN Telephone Triage

Lakewood, CO · On-site

$36.59 - $60.38/hr

Job Summary and Responsibilities As our RN Telephone Triage, you will work as a telephone triage Registered Nurse in the Call Center, managing calls from diverse clients including community members ...

Wildwoodclinic

Triage RN Nurse

Madison, WI · On-site

$60 - $80/hr

# Triage RN Nurse## OverviewPosition TypeFull TimeCategoryHealth Care## DescriptionJob Purpose: - The ... Required Experience: - Experience in telephone triage or similar roles is highly desirable ...

St Anthony Hospital

RN Telephone Triage

Lakewood, CO · On-site

$36.59 - $60.38/hr

Job Summary and Responsibilities As our RN Telephone Triage, you will work as a telephone triage Registered Nurse in the Call Center, managing calls from diverse clients including community members ...

St Anthony Hospital

RN Telephone Triage

Lakewood, CO · On-site

$36.59 - $60.38/hr

Job Summary and Responsibilities As our RN Telephone Triage, you will work as a telephone triage Registered Nurse in the Call Center, managing calls from diverse clients including community members ...

Saratoga Hospital

Telephone Triage RN

Saratoga Springs, NY · On-site

$34.65 - $55.37/hr

Telephone Triage RN Salary Range: $34.65-$55.37/hr based on experience and qualifications About Saratoga Hospital At Saratoga Hospital , we've built a reputation for high-quality, compassionate care ...

St Anthony Hospital

RN Telephone Triage

Lakewood, CO

$36.59 - $60.38/hr

Job Summary and Responsibilities As our RN Telephone Triage, you will work as a telephone triage Registered Nurse in the Call Center, managing calls from diverse clients including community members ...

HealthWorks Medical

Triage Registered Nurse

Paducah, KY · On-site

$60 - $80/hr

In addition to telephone triage, the RN will assist with Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and Emergency Room (ER) and hospital discharge follow-up to promote continuity ...

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Telephone Triage Nurse Rn information

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How much do telephone triage nurse rn jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for telephone triage nurse rn in the United States is $38.06, according to ZipRecruiter salary data. Most workers in this role earn between $24.28 and $45.43 per hour, depending on experience, location, and employer.

What is a telephone triage nurse RN?

A Telephone Triage Nurse RN is a registered nurse who assesses patients' symptoms, provides medical advice, and determines the urgency of care needed—all over the phone. They use critical thinking and established protocols to help patients decide whether to seek emergency care, visit their doctor, or manage symptoms at home. These nurses play a crucial role in reducing unnecessary emergency room visits and ensuring patients receive appropriate care promptly.

What are the key skills and qualifications needed to thrive as a telephone triage nurse RN?

To thrive as a Telephone Triage Nurse RN, you need a strong nursing background, active RN licensure, and expertise in clinical assessment and decision-making. Familiarity with triage protocols, electronic health records (EHRs), and telephone triage software is typically required. Exceptional communication, critical thinking, and the ability to remain calm under pressure are crucial soft skills. These abilities ensure accurate patient assessment, effective guidance over the phone, and safe, timely care coordination.

What are some common challenges telephone triage nurse RNs face when assessing patients over the phone?

One of the main challenges Telephone Triage Nurse RNs encounter is accurately assessing a patient's condition without the benefit of visual cues or a physical exam. This requires strong communication skills and the ability to ask targeted questions to gather detailed information. Nurses must also remain calm under pressure, often handling multiple calls and urgent situations simultaneously. Additionally, they must stay updated on triage protocols and be comfortable using electronic documentation systems.

What is the difference between Telephone Triage Nurse Rn vs Emergency Room Nurse?

AspectTelephone Triage Nurse RnEmergency Room Nurse
CredentialsRN license, triage certification (optional)RN license, ER-specific training
Work EnvironmentPhone-based, remote or office settingHospital ER, fast-paced environment
Employer & IndustryHealthcare call centers, telehealth servicesHospitals, emergency departments
Common Search & ComparisonYesNo

The main difference between a Telephone Triage Nurse Rn and an Emergency Room Nurse lies in their work environment and responsibilities. The Telephone Triage Nurse Rn provides patient assessments and advice over the phone, often working remotely, while the Emergency Room Nurse works directly in a hospital ER, handling acute, in-person emergencies. Both roles require RN licensure, but their settings and daily tasks differ significantly.

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What are popular job titles related to Telephone Triage Nurse Rn jobs?

For Telephone Triage Nurse Rn jobs, the most frequently searched job titles are:

Telephone Triage Nurse Rn jobs near you
Infographic showing various Telephone Triage Nurse Rn job openings in the United States as of September 2026, with employment types broken down into 4% As Needed, 57% Full Time, 16% Part Time, and 23% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $79,160 per year, or $38.1 per hour.

RN Phone Triage Nurse

Martinsburg, WV • On-site

Shenandoah Valley Medical System Inc
See more jobs at Shenandoah Valley Medical System Incexternal

Full-time

Re-posted 21 days ago

Key responsibilities

  • Perform telephone triage using standardized protocols and clinical judgment to assess symptoms and determine urgency.

  • Document all triage encounters thoroughly and accurately in the EMR, and manage daily provider and nurse inbox messages.

  • Provide patient education on symptoms, medications, chronic disease management, and follow-up care, and coordinate care transitions and referrals.

Job description

Job Summary: RN Phone Triage Nurse 

The RN Phone Triage Nurse is responsible for providing safe, consistent, and appropriate patient care within the Registered Nurse scope of practice.  The RN Phone triage nurse is responsible for high‑quality telephone triage, patient education, and clinical support in a community health center setting. This role is primarily desk‑based, focusing on triage calls, as well as clinical inbox management and prior authorizations. The RN uses evidence‑based protocols and sound nursing judgment to evaluate patient needs, determine appropriate levels of care, and ensure timely follow-up.

 Specific Duties and Responsibilities:

 As a Registered Nurse, you will perform your job duties according to the Tate Nursing Practice Act while upholding the utmost ethical and safe techniques, always keeping the care of the patient as your top priority.

  • Conduct telephone triage using standardized protocols and clinical judgment.
  • Assess symptoms, determine urgency, and provide appropriate recommendations (self-care, same‑day visit, emergency evaluation, etc.).
  • Screens assigned telephone calls/messages and processes inquiries or refer to appropriate medical personnel per SVMS protocols. 
  • Collaborate with providers and multidisciplinary team members; and provide physical and psychological support to patients, families, and caregivers. 
  • Document all triage encounters thoroughly and accurately in the EMR.
  • Provide patient education regarding symptoms, medications, chronic disease management, and follow‑up care
  • Demonstrates courteous and cooperative behavior with patients, families, co-workers, subordinates, supervisors, and other department staff. 
  • Always maintains patient confidentiality and privacy according to SVMS policies and procedures; uses discretion when discussing patient matters. 
  • Manage daily provider and nurse inbox messages, including patient questions, medication refill requests, referral coordination, and lab/result follow-up.
  • Collaborate with providers to resolve clinical questions and address patient concerns.
  • Ensure all messages are handled within established timelines and quality standards.
  • Complete medication and diagnostic prior authorizations, including gathering supporting clinical documentation.
  • Communicate with pharmacies, insurance plans, and specialty offices as needed.
  • Coordinate care transitions, referrals, and follow-up appointments.
  • Support quality improvement initiatives and chronic disease management workflows.
  • Participate in team huddles, staff meetings, and continuing education as required.
  • Follow all organizational policies, infection control standards, and regulatory requirements.
  • Practices within the limits of the Nurse Practice Act and understands legal consequences of nursing action. 
  • Other duties as assigned 

Qualifications

  • Current Registered Nurse (RN) license in good standing.
  • Minimum 1–2 years of clinical nursing experience (primary care, pediatrics, internal medicine, community health, or urgent care preferred).
  • Strong assessment and critical‑thinking skills.
  • Excellent patient-centered communication, compassionate telephone etiquette, and patient‑education abilities.
  • Comfort using electronic medical records (EMR/EHR systems).
  • Ability to work independently in a fast‑paced setting
  • Attention to detail and strong documentation skills
  • Efficient multitasking and time management
  • Collaborative team approach