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Telephone Operator Jobs in Jackson, MS (NOW HIRING)

City of Ridgeland

Dispatcher

Ridgeland, MS · On-site

$23K - $41K/yr

... operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively and clearly to individuals over the telephone, radio ...

City of Ridgeland, MS

Dispatcher

Ridgeland, MS · On-site

$23K - $41K/yr

... operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively and clearly to individuals over the telephone, radio ...

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All JobsTelephone Operator JobsTelephone Operator Jobs in Jackson, MS

Telephone Operator information

See Jackson, MS salary details

$7

$15

$21

How much do telephone operator jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for telephone operator in Jackson, MS is $15.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $16.97 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.
What are the most commonly searched types of Telephone Operator jobs in Jackson, MS? The most popular types of Telephone Operator jobs in Jackson, MS are:
What are popular job titles related to Telephone Operator jobs in Jackson, MS? For Telephone Operator jobs in Jackson, MS, the most frequently searched job titles are:
What job categories do people searching Telephone Operator jobs in Jackson, MS look for? The top searched job categories for Telephone Operator jobs in Jackson, MS are:
Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Jackson, MS as of August 2026, with employment types broken down into 43% Full Time, 55% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $32,372 per year, or $15.6 per hour.

Periop Tech II

University of Mississippi Medical Center

Jackson, MS • On-site

Other

Posted 16 days ago

University Of Mississippi Medical Center rating

7.4

Company rating: 7.4 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

344th of 1,055 rated hospitals

Job description

Hello,
Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application:

  • Provide all of your employment history, education, and licenses/certifications/registrations. You will be unable to modify your application after you have submitted it.
  • You must meet all of the job requirements at the time of submitting the application.
  • You can only apply one time to a job requisition.
  • Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
  • Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted.
After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.
Thank you,
Human Resources
Important Applications Instructions:
Please complete this application in entirety by providing all of your work experience, education and certifications/
license. You will be unable to edit/add/change your application once it is submitted.
Job Requisition ID:
R00050604
Job Category:
Allied Health
Organization:
Main Preop and Postop
Location/s:
Main Campus Jackson
Job Title:
Periop Tech II
Job Summary:
To provide direct and indirect patient care in the perioperative area under the guidance and direction of the registered nurse and in accordance with UMMC policy and nursing practice laws and regulations. To assist with room turnovers, receptionist responsibilities, transporting of patients, stocking, cleaning and maintaining supplies, equipment care, patient positioning and patient prep. To perform job duties in accordance with the medical center's purpose.
Education & Experience
High school diploma or equivalent (GED) required. One (1) year experience in a healthcare related occupation or completion of first semester of RN/LPN program or six months experience in a Perioperative Tech I role or successful completion of a certificate program (i.e. Certified Surgical Tech Cleaner or Certified Nursing Assistant)
Certifications, Licenses, or registration required: N/A
Knowledge, Skills & Abilities
RESPONSIBILITIES:
  • Demonstrates effective communication skills across departments. Performs unit secretary duties, including telephone duties , appropriate message taking, and related tasks
  • Demonstrates an understanding of the principles of Perioperative practice ( (aseptic technique, infection control, traffic patterns, patient safety) in order to Assists the RN in the care of the patient (lifting, turning and repositioning the patient, utilizing proper body mechanics and equipment)
  • Understands the importance of National Patient Safety Goals (specifically related to patient identification) when escorting or transporting patients and equipment to various hospital locations, as required
  • Routinely handles highly-technical service-specific equipment (microscopes, lasers, video equipment) with an understanding of operational function, safety, cleaning, maintenance). Assembles, cleans and prepares and/or moves equipment as directed.
  • Demonstrates an understanding of appropriate specimen handling, including, but not limited to packaging, preservatives, tracking and regulatory compliance. Delivers specimens, cultures and/or labs to appropriate locations within acceptable time frames as directed
  • Acts as a liaison with hospital Biomedical Department.
  • Assist in room turnover (cleaning and hazardous material disposal).
  • Assist with the restocking, cleaning and maintaining supplies in the pre and post-operative areas.
  • Assists the RN in the care of the patient (obtaining vital signs, EKG's, Urine Pregnancy Test, Accu-checks and other duties as assigned).
  • Monitor and maintain the oxygen cylinders to ensure the Pre and Post-operative areas have appropriate supply needed for patient care.
  • The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands:
Requires frequent exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, frequent handling or working with potentially dangerous equipment, frequent exposure to biohazardous conditions such as risk of radiation exposure, blood borne pathogens, fumes or airborne particles, and/or toxic or caustic chemicals which mandate attention safety considerations, frequent traveling to offsite locations, frequent activities subject to significant volume changes of seasonal/clinical nature, frequent work produced subject to precise measures of quantity and quality, frequent bending, frequent lifting and carrying more than 100 pounds, frequent climbing, frequent crawling, frequent crouching/stooping, frequent kneeling, frequent pushing/pulling, frequent reaching, occasional sitting, frequent standing, frequent twisting, and frequent walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51%)
Time Type:
Full time
FLSA Designation/Job Exempt:
No
Pay Class:
Hourly
FTE %:
100
Work Shift:
Rotating
Benefits Eligibility:
Grant Funded:
No
Job Posting Date:
07/22/2026
Job Closing Date (open until filled if no date specified):

What University Of Mississippi Medical Center employees say

Pay

Benefits

Hours and flexibility

Workplace

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University of Mississippi Medical Center logo

About University of Mississippi Medical Center

Sourced by ZipRecruiter

The University of Mississippi Medical Center (UMMC) is the state's sole academic medical center, focused on enhancing the lives of Mississippi residents through education, research, and healthcare. UMMC houses seven health science schools with over 3,000 enrolled students, and its researchers are renowned for their contributions to areas like heart disease, diabetes, hypertension, and cancer treatment. Their efforts not only improve health outcomes but also drive economic growth and job opportunities in the state.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Jackson, MS, US

Year founded

1955

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