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Telephone Operator Jobs in Jackson, MS (NOW HIRING)

GI Alliance

Phone Operator Specialist (31732)

Flowood, MS · On-site

$13.50 - $17/hr

Position purpose Provide a full range of telephone switchboard duties, including triaging calls and ... Performs operator functions including triaging calls; connecting and transferring calls; setting up ...

FMOLHS

IS PC Technician 2

Jackson, MS

Responds to telephone calls, email and team member requests for technical and applications support ... Experience supporting MS operating systems, web-based applications, and remote users. * Experience ...

Rogers-Dabbs Chevrolet

Service Consultant

Brandon, MS · On-site

Family owned and operated * Health and wellness * Discounts on products and services Automotive ... Handles telephone inquiries regarding appointments and work in process. * Inspects all vehicles for ...

Adams and Reese LLP

Litigation Paralegal

Ridgeland, MS · On-site

Communicate with clients, court personnel, experts, attorneys and others by telephone, in person ... This position requires sitting for long periods of time while operating a computer. At times ...

Adams and Reese

Litigation Paralegal

Ridgeland, MS · On-site

Communicate with clients, court personnel, experts, attorneys and others by telephone, in person ... This position requires sitting for long periods of time while operating a computer. At times ...

Rogers-Dabbs Chevrolet

Service Consultant

Brandon, MS · On-site

Family owned and operated * Health and wellness * Discounts on products and services Automotive ... and telephone the customer for permission to do the work. They also advise customers on other ...

Rogers-Dabbs Chevrolet

Service Consultant

Brandon, MS · On-site

Family owned and operated * Health and wellness * Discounts on products and services Automotive ... and telephone the customer for permission to do the work. They also advise customers on other ...

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All JobsTelephone Operator JobsTelephone Operator Jobs in Jackson, MS

Telephone Operator information

See Jackson, MS salary details

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How much do telephone operator jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for telephone operator in Jackson, MS is $15.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $16.59 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.

What are the most commonly searched types of Telephone Operator jobs in Jackson, MS?

The most popular types of Telephone Operator jobs in Jackson, MS are:

What are popular job titles related to Telephone Operator jobs in Jackson, MS?

For Telephone Operator jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Telephone Operator jobs in Jackson, MS look for?

The top searched job categories for Telephone Operator jobs in Jackson, MS are:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Jackson, MS as of August 2026, with employment types broken down into 45% Full Time, 53% Part Time, 1% Contract, and 1% Nights. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $31,611 per year, or $15.2 per hour.

Phone Operator Specialist (31732)

GI Alliance

Flowood, MS • On-site

$13.50 - $17/hr

Full-time

Re-posted 16 days ago

GI Alliance rating

6.4

Company rating: 6.4 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

647th of 896 rated healthcare providers

Job description

GI Alliance is seeking an experienced Phone Operator Specialist.
Duties of this position include, but are not limited to, the following:
Position purpose
Provide a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.
Responsibilities/Duties/Functions/Tasks:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
  • Takes and relays messages in an accurate and timely manner.
  • Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
  • Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
  • Provides a pleasant and helpful phone contact for callers.
  • Performs clerical duties as assigned to maintain workflow in the department.
  • Perform other duties as assigned

Qualifications
Education: High School diploma or GED. Some college preferred.
Experience: Minimum six (6) months experience in a call center environment.
Additional Qualifications N/A
Performance Requirements:
  • Excellent communication skills, both written and verbal.
  • Proficient technical (computer) skills.
  • Ability to multi-task and prioritize.
  • Self-motivated with initiative.
  • Strong sense of ethics.

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.
Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.
NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.
No phone calls or agencies, please.
EEO/AA-M/F/disabled/protected veteran

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