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Telephone Number Porting Jobs in California (NOW HIRING)

8x8, Inc.

2655.0167 - Deployment Manager

San Jose, CA · On-site

This includes working with pre-sales and deployment engineers, number porting specialists, Sales ... Work with customers face-to-face or via telephone attending on-site meetings when necessary

8x8, Inc.

2655.0167 - Deployment Manager

San Jose, CA · On-site

This includes working with pre-sales and deployment engineers, number porting specialists, Sales ... Work with customers face-to-face or via telephone attending on-site meetings when necessary

All JobsTelephone Number Porting JobsTelephone Number Porting Jobs in California

Telephone Number Porting information

What is telephone number porting?

Telephone number porting is the process of transferring your existing phone number from one telecommunications service provider to another. This allows you to keep your current phone number when you switch carriers or service providers, ensuring continuity and convenience. The process typically involves submitting a porting request to your new provider, who then coordinates with your current provider to complete the transfer. Porting can apply to both mobile and landline numbers, although the steps and timelines may vary. It's important to ensure your current account is active and that all information matches to avoid delays.

What are the key skills and qualifications needed to thrive as a telephone number porting specialist, and why are they important?

To thrive as a Telephone Number Porting Specialist, you need a solid understanding of telecommunications processes, attention to detail, and familiarity with number portability regulations, often supported by experience in telecom customer service or technical support. Proficiency with porting management systems, databases, and carrier-specific software is typically required. Strong problem-solving, communication, and organizational skills help facilitate smooth coordination between customers, carriers, and internal teams. These skills ensure accurate, timely number transfers and minimize service disruptions, which are critical for customer satisfaction and compliance.

What are some common challenges encountered in a telephone number porting role, and how can they be effectively managed?

A common challenge in Telephone Number Porting is ensuring accurate coordination between multiple carriers to prevent service disruptions for customers. Issues such as mismatched account information or incomplete documentation can delay the porting process. Effective management involves meticulous attention to detail, proactive communication with both customers and carrier representatives, and familiarity with industry regulations and timelines. Building strong relationships across teams and maintaining up-to-date knowledge of porting procedures are key to overcoming these challenges and ensuring smooth transitions.

What is the difference between Telephone Number Porting vs Customer Service Representative?

AspectTelephone Number PortingCustomer Service Representative
Required credentialsMinimal; technical knowledge helpfulNone specific; communication skills essential
Work environmentTelecommunications companies, officesCall centers, customer support centers
Industry usageTelecom, internet providersVarious industries including retail, tech
Search intentUnderstanding number transfer processAssistance with customer inquiries

Telephone Number Porting involves transferring a phone number from one provider to another, requiring technical steps and coordination. Customer Service Representatives assist customers with inquiries and support but do not handle number transfers directly. While both roles involve communication and customer interaction, their functions and credentials differ significantly.

What are popular job titles related to Telephone Number Porting jobs in California?

For Telephone Number Porting jobs in California, the most frequently searched job titles are:

What job categories do people searching Telephone Number Porting jobs in California look for?

The top searched job categories for Telephone Number Porting jobs in California are:

What cities in California are hiring for Telephone Number Porting jobs?

Cities in California with the most Telephone Number Porting job openings:

Telephone Number Porting jobs near you
Infographic showing various Telephone Number Porting job openings in California as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

2750.0041 - Customer Service Representative (LNP Specialist)

8x8, Inc.

San Jose, CA • On-site

$20 - $26.25/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 22 days ago

Job description

Company Description
8x8 (Nasdaq: EGHT) was selected by Forbes as the 10th best performing stock, 8x8 ranked No. 10 on the Forbes list of 20 Fast Growing Tech Stars. Additionally Forbes selected 8x8 the 23rd best small company based on Growth and Financial Performance, 8x8 Ranks 23rd on Top 100 List and 10th on List of Fast Growing Tech Stars.
8x8 is the one connection businesses need to experience the unique capabilities of advanced VoIP communications. We offer voice, video, mobile and unified communications solutions for small-to medium businesses and distributed enterprises. Our business services integrate advanced phone services, contact center solutions, web conferencing, powerful online productivity tools and flexible service plans. 8x8 services are affordable as well as easy to setup and use.
Job Description
Note: This role may have an early starting time. The team requires that the successful candidate be able to comply with a 6AM or 7AM start time if needed.
The ideal candidate will ensure a high level of customer satisfaction by promptly assisting inside support teams and direct end-users in the process of transferring their business phone numbers to their 8x8 VOIP accounts.
  • Provide a superior customer service experience during all interactions with our partners, vendors, and customers.
  • Exceed expectations at all levels, including those for customer service, teamwork and weekly / quarterly goals set by the team supervisor.
  • Resolve issues from customers, inside sales, and other support teams through phone, chat, CRM cases, and e-mails.
  • Work closely with 8x8's underlying local exchange carriers (LEC) to facilitate phone number transfers.
  • Call Center Environment - Answer Inbound Calls to the Number Transfer Ring Group.
  • Exceed productivity metrics.
  • Assist with Virtual Contact Center Provisioning activity and duties as needed/directed.
  • Manage Number Transfer issues that fall outside the normal process.
  • Monitor port requests from inception to completion by case matrix.
  • Manage and submit phone number order requests for local rate centers.
  • Assist Processing Premium Directory Listings.
  • Enable ported telephone numbers.
  • Troubleshoot porting problems.
  • Serve as a liaison between provider, Virtual Contact Center Provisioning, internal partners, and end users for porting requests.

Qualifications
  • Working knowledge of VoIP industry.
  • Experience with LNP processes preferred.
  • Experience with telecom industry desirable but not required.
  • Understanding of basic billing concepts.
  • Ability to manage and track databases using MS Excel.
  • Experience with CRM systems.
  • Proven team player with strong interpersonal skills.
  • Excellent written and verbal communication skills.
  • Excellent organizational skills.
  • Excellent time management skills.
  • Excellent attention to detail.
  • Ability to multitask.
  • Positive attitude.
  • Must have patience.

Scheduling and Compensation
  • Flexible Monday through Friday schedules.
  • Compensation based on experience.
  • Full Medical and Dental Insurance, 12 paid holidays, 15 paid personal time off, 401k, ESSP.

To apply, use the link provided, or send your resume to jobs AT 8x8.com and please specify the title of the job.
Additional Information
To apply, please use the link provided, if the link does not work, send your resume to jobs AT 8x8.com and please specify the title of the job.
Notice to Search Firms and Staffing Agencies
8x8, Inc. maintains an approved supplier list based on current skill set and technology requirements. Therefore, our supplier base is limited to our specific hiring needs in a given business cycle. 8x8, Inc. does not accept resumes from unapproved suppliers. Any resumes received from unapproved suppliers will be considered unsolicited and 8x8, Inc. will not be obligated to pay a referral fee.
All your information will be kept confidential according to EEO guidelines.

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