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Telephone Customer Service Jobs in Riverside, NJ

Orkin LLC

Customer Service Representative

Sharon Hill, PA · On-site

$18 - $25/hr

Our Customer Service Specialist position gives you an opportunity to help customers with your ... Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other ...

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Telephone Customer Service information

See Riverside, NJ salary details

$9

$18

$27

How much do telephone customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for telephone customer service in Riverside, NJ is $18.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often look for previous customer service experience, familiarity with CRM tools, and the ability to handle inquiries professionally, with some roles requiring specific certifications or training.

What are popular job titles related to Telephone Customer Service jobs in Riverside, NJ?

For Telephone Customer Service jobs in Riverside, NJ, the most frequently searched job titles are:

What job categories do people searching Telephone Customer Service jobs in Riverside, NJ look for?

The top searched job categories for Telephone Customer Service jobs in Riverside, NJ are:

What cities near Riverside, NJ are hiring for Telephone Customer Service jobs?

Cities near Riverside, NJ with the most Telephone Customer Service job openings:

Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Riverside, NJ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,488 per year, or $19 per hour.

Customer Service Representative

Orkin LLC

Sharon Hill, PA • On-site

$18 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Orkin rating

7.0

Company rating: 7.0 out of 10

Based on 137 frontline employees who took The Breakroom Quiz

16th of 35 rated pest control companies

Job description

Overview
We Need Your Next-Level Service Mindset at the Best in Pests
As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 125 years of protecting homes and businesses.
Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you. You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
You'll have more than a job-you'll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back.
With Orkin's award-winning training program, you'll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there's one thing we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.
Ready to start a career with staying power? Apply now!
Responsibilities
As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that's the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will...
  • Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you!
  • Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
  • Use your sharp listening skills and probing questions to identify the customer's concern and evaluate their needs
  • Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
  • Reschedule unserviced accounts within 24 hours
  • Participate in quality assurance processes, programs, and initiatives
  • Safeguards customer's privacy and other proprietary information

We Offer...
  • Competitive earnings starting at $18 to $25 per hour
  • Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Industry leading, quality, comprehensive training program

Why Orkin?
  • You are interested in an opportunity with career potential in a reliable, recession-resistant industry
  • You have a service-oriented mindset that leads you to build loyalty and trust with customers
  • You hold yourself responsible to commitments
  • You value being part of a team
  • You want to keep learning, improving and developing as a leader
  • You want to join a company that supports the community
  • You want a career with a purpose at a mission-driven company that values
    • Safety
    • Professionalism
    • Empathy
    • Integrity
    • Innovation

Qualifications
What do you need to be successful?
  • Previous experience in Customer Service or Sales preferred
  • High School Diploma or equivalent required
  • Excellent interpersonal and communication skills
  • Basic computer skills in various software and web-based applications
  • Proficient in Microsoft Office
  • Strong attention to detail and follow through
  • Demonstrated ability to prioritize tasks and manage time efficiently

What will my work environment be like?
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
  • Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
  • Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

What Orkin employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Orkin

Sourced by ZipRecruiter

Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. The Pest Management Industry is growing - and is a recession resistant line of business.

Industry

Personal services and civil engineering construction

Company size

5,001 - 10,000 Employees

Headquarters location

Atlanta, GA, US

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