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Telephone Customer Service Jobs in Riverside, NJ

Heraeus Medical LLC

Customer Service Rep

Conshohocken, PA · On-site

$15.75 - $21.50/hr

Confer with customers by telephone, fax or email to provide information about products and services, shipping dates or delays and also to take, enter or update orders * Supports requests from sales ...

SP+

Customer Service Representative

Philadelphia, PA · On-site

$15/hr

Customer Service Representative Requisition ID 2026-59110 Location (Location assigned to this ... Answers telephone in a prompt and courteous manner (if required). * Maintains cleanliness of ...

TEKsystems

Customer Service Specialist

Mantua, NJ

$24/hr

Description - Answering telephone calls about spare parts - Preparation of spare part quotations ... customers, keeping track of warranty parts to be returned to NENA/NSC - Checking service/trip ...

SP+

Customer Service Representative

Camden, NJ · On-site

$15.92/hr

Customer Service Representative Requisition ID 2026-59091 Location (Location assigned to this ... Answers telephone in a prompt and courteous manner (if required). * Maintains cleanliness of ...

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All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Riverside, NJ

Telephone Customer Service information

See Riverside, NJ salary details

$9

$18

$27

How much do telephone customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for telephone customer service in Riverside, NJ is $18.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.11 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and familiarity with customer service software. Employers often look for previous experience, a reliable internet connection, and the ability to handle customer inquiries professionally. Certifications like CPR or customer service training can also improve chances of hiring.
What are popular job titles related to Telephone Customer Service jobs in Riverside, NJ? For Telephone Customer Service jobs in Riverside, NJ, the most frequently searched job titles are:
What job categories do people searching Telephone Customer Service jobs in Riverside, NJ look for? The top searched job categories for Telephone Customer Service jobs in Riverside, NJ are:
What cities near Riverside, NJ are hiring for Telephone Customer Service jobs? Cities near Riverside, NJ with the most Telephone Customer Service job openings:
Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Riverside, NJ as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,488 per year, or $19 per hour.

Customer Service Rep

Heraeus Medical LLC

Conshohocken, PA • On-site

$15.75 - $21.50/hr

Full-time

Posted 27 days ago

Job description

Customer Service Rep
Permanent
Creating foldable displays, advancing medical innovations, or giving new life to precious metals - at Heraeus, we empower our customers to stay ahead of the curve. As a family-owned global technology leader, we take pride in being the invisible force driving innovation. Whether in production, research, sales, or administration, we deliver world-class quality across key industries: Precious Metals, Healthcare, Semiconductor & Electronics, and Industrials. With a strong global presence, including a significant footprint in the United States, Heraeus employs approximately 15,100 people across 40 countries, all dedicated to shaping the future of technology and industry.
Job Summary
The following challenges await you:
  • Confer with customers by telephone, fax or email to provide information about products and services, shipping dates or delays and also to take, enter or update orders
  • Supports requests from sales team, as communicated via CRM, email to phone for customers
  • Use tools within MDG and SAP to fully set up business partners for use within order system
  • Issue quotes on available products and process PO's once received.
  • Determine and communicate the appropriate components of product pricing as allowed. Compute price, discount and gather other data related to final invoice
  • Confers with planning, quality control or logistics to expedite or trace missing or delayed shipments
  • Receives customer material complaints, records basic complaint information and transmits it to the Quality Assurance for investigation
  • Review and audit orders daily to verify information as requested by customer

Your Profile
We are looking for people who are not just open to new ideas, but want to bring fresh thinking, energy and a creative perspective to their work. Some of the traits and qualifications the ideal candidate would possess include:
  • A minimum of a High School Diploma or equivalent and two years of experience in a customer service or quality control role is required.
  • Customer service experience supporting a manufacturing environment is preferred.
  • A Bachelors Degree in a business or technical discipline is preferred. The equivalent combination of education and experience will be considered.
  • Interpersonal skills and the ability to communicate in a professional manner are required.
  • Organizational skills, teamwork skills, the ability to multi-task, and the ability to solve problems are required.
  • Computer proficiency in MS Outlook, MS Word and MS Excel is required.
  • Knowledge of ISO standards is helpful.

Curious? Apply now!
Heraeus is proud to be an employer that provides equal access to opportunities for all its employees. We provide fair and equal consideration to all qualified applicants, regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected veteran status, age, or any other legally protected characteristic. A diverse and inclusive culture is at the heart of our Vision, Mission, and Values. We are dedicated to cultivating a workforce that reflects a broad spectrum of cultures, backgrounds, and perspectives.
We participate in E-Verify to confirm employment eligibility after hire. Learn more at www.e-verify.gov
Any further questions?
If you need any assistance or have questions, please contact hrdirect-americas@heraeus.com or visit our website at jobs.heraeus.com.
Keywords: customer service

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