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Telephone Agent Jobs in Raleigh, NC (NOW HIRING)

ClifyX

Call Center Agent

Raleigh, NC · On-site

$14.50 - $19.25/hr

Call Center Agent NCMMIS is in search of 12 Call Center Agent. Labor Category - Customer Service ... Attends telephone skills and program information training sessions; adheres to established levels ...

21c Museum Hotel Durham

Front Desk Agent

Durham, NC · On-site

$13 - $16.25/hr

Job Title Front Desk Agent Reports To: Front Desk Supervisor/Front Office Manager Supervises: None ... Responds to telephone and in-person inquiries regarding reservations, hotel information and guest ...

AccorHotel

Front Desk Agent

Durham, NC · On-site

$13 - $16.25/hr

Front Desk Agent If you love saying YES and enjoy engaging with the community by leading with ART ... Responds to telephone and in-person inquiries regarding reservations, hotel information and guest ...

Ennismore LLC

Front Desk Agent

Durham, NC · On-site

$13 - $16.25/hr

The Front Desk Agent is responsible for knowing all property services and amenities, welcoming ... Responds to telephone and in-person inquiries regarding reservations, hotel information and guest ...

AccorHotel

Front Desk Agent

Durham, NC

$13.75 - $17.50/hr

The Front Desk Agent is responsible for knowing all property services and amenities, welcoming ... Responds to telephone and in-person inquiries regarding reservations, hotel information and guest ...

21c Museum Hotels

Front Desk Agent

Durham, NC · On-site

$13.75 - $17.50/hr

The Front Desk Agent is responsible for knowing all property services and amenities, welcoming ... Responds to telephone and in-person inquiries regarding reservations, hotel information and guest ...

AccorHotel

Front Desk Agent

Durham, NC · On-site

$13.75 - $17.50/hr

The Front Desk Agent is responsible for knowing all property services and amenities, welcoming ... Responds to telephone and in-person inquiries regarding reservations, hotel information and guest ...

Marriott North Charleston

Guest Service Agent

Raleigh, NC · On-site

$14.50 - $18.50/hr

The primary purpose of the Guest Service Agent is to greet and serve guests in a professional ... Understand and operate front office telephone, computer systems, and equipment such as ten key ...

Ennismore LLC

Overnight Front Desk Agent

Durham, NC · On-site

$13 - $16.25/hr

Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs. * Compile ... Telephone and guest relations etiquette and skills. * Moderate hearing is required to communicate ...

21c Museum Hotels

Overnight Front Desk Agent

Durham, NC · On-site

$13.75 - $17.50/hr

Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs. * Compile ... Telephone and guest relations etiquette and skills. * Moderate hearing is required to communicate ...

AccorHotel

Overnight Front Desk Agent

Durham, NC · On-site

$13.75 - $17.50/hr

Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs. * Compile ... Telephone and guest relations etiquette and skills. * Moderate hearing is required to communicate ...

AccorHotel

Overnight Front Desk Agent

Durham, NC · On-site

$13.75 - $17.50/hr

Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs. * Compile ... Telephone and guest relations etiquette and skills. * Moderate hearing is required to communicate ...

Campus Apartments

Leasing Agent

Raleigh, NC · On-site

$16.25 - $19.50/hr

The Leasing Agent reports to the General Manager. This position is responsible for assisting with ... Ability to operate fax machine, copier, telephone, personal computer, typewriter, calculator ...

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Telephone Agent information

See Raleigh, NC salary details

$5

$23

$69

How much do telephone agent jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for telephone agent in Raleigh, NC is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $11.20 and $23.61 per hour, depending on experience, location, and employer.

What is the difference between Telephone Agent vs Customer Service Representative?

AspectTelephone AgentCustomer Service Representative
Required CredentialsHigh school diploma; communication skillsHigh school diploma; communication skills
Work EnvironmentCall centers, remote or office settingsCall centers, retail, office settings
Industry UsageTelecommunications, sales, supportRetail, tech, finance, support
Common Search IntentRoles focused on phone communicationCustomer support and service roles

While both roles involve phone-based communication, a Telephone Agent primarily handles outbound or inbound calls related to sales or support, often in call centers. Customer Service Representatives may handle a broader range of customer inquiries across various channels, including phone, email, or chat. The roles overlap in skills and work environment but differ in scope and specific responsibilities.

How can I become a telephone agent?

To become a telephone agent, you typically need a high school diploma or equivalent and strong communication skills. Many employers provide on-the-job training, and proficiency with computer systems and customer service tools is often required. Some roles may also require background checks or specific certifications depending on the industry.

How do I become a telephone agent?

To become a telephone agent, you typically need a high school diploma or equivalent and strong communication skills. Many employers provide on-the-job training, and familiarity with customer service software or call center tools can be beneficial. Some positions may require background checks or specific certifications depending on the industry.

What is the job description of a telephone agent?

A telephone agent is responsible for handling inbound or outbound calls to assist customers, provide information, resolve issues, and promote products or services. They must have good communication skills, often use customer relationship management (CRM) software, and follow company scripts or protocols to ensure effective service.

What cities near Raleigh, NC are hiring for Telephone Agent jobs?

Cities near Raleigh, NC with the most Telephone Agent job openings:

Telephone Agent jobs near you
Infographic showing various Telephone Agent job openings in Raleigh, NC as of August 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $48,481 per year, or $23.3 per hour.

Call Center Agent

Raleigh, NC • On-site

ClifyX
Recruiting and Staffing Services • 51 - 200 employees
Learn more about ClifyXexternal

$14.50 - $19.25/hr

Other

Re-posted 8 days ago

Job description

Call Center Agent

NCMMIS is in search of 12 Call Center Agent. Labor Category – Customer Service Agent. Temporary Position (possible conversion to CSRA). Possible shift work. Selection based upon candidate's ability to meet qualifications at the best value. Rate will need to be established on the agreement prior to starting of approved candidate. If rate if not already established please reach out to SCA to receive the NTE rate in order to submit a proposal.

Essential Job Function:

  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
  • Places outbound customer service or customer satisfaction calls, as required by client.
  • Completes call guides; gathers and verifies required information.
  • Attends telephone skills and program information training sessions; adheres to established levels of service.
  • Adheres to established customer service and documentation standards within required time frames.
  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
  • Performs clerical or administrative duties as assigned.

Basic Qualifications:

  • High school diploma or G.E.D.
  • Zero or more years of customer service or other telephone experience
  • Experience working with fax machines, computer software, and telephone technology

Other Qualifications:

  • Basic communication skills
  • Ability to follow oral and written directions
  • Ability to meet professional standards towards project and co-workers

Work Environment:

  • Office environment
  • May require shift work

Additional Information:

  • Place of Performance - 2610 Wycliff Rd, Raleigh, NC
  • Period of Performance – Start date and ongoing (possible through POP of agreement / possible conversion to CSRA)
ClifyX logo

About ClifyX

Sourced by ZipRecruiter

ClifyX is a well-established player in the IT Services sector that specializes in providing result-oriented technological solutions to a wide range of industrial verticals. Based in South Plainfield, New Jersey, ClifyX offers a comprehensive selection of IT services that include project staffing, application development, professional consulting, and other IT-based solutions. While the company's website, clifyx.com, does not divulge the exact founding date, it is clear that ClifyX has grown into a renowned name within their domain, thanks to their unwavering commitment to innovative practices. The company's mission statement revolves around harnessing the power of technology to assist their clientele in steering their respective businesses towards success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

South Plainfield, NJ, US

Year founded

1998

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