As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence ...
As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence ...
As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence ...
As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence ...
Teleperformance information
What is the difference between Teleperformance vs Customer Service Representative?
| Aspect | Teleperformance | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent, sometimes college preferred | High school diploma or equivalent |
| Work Environment | Call centers, remote or on-site | Call centers, remote or on-site |
| Employer & Industry Usage | Global outsourcing company, serving various industries | Various companies across industries, often outsourced roles |
| Common Search & Comparison | Yes | Yes |
Teleperformance is a leading outsourcing company that employs Customer Service Representatives (CSRs) to handle client inquiries. While CSRs work for various companies, Teleperformance provides a platform and training for CSRs to serve multiple clients. The roles are similar in credentials, environment, and industry usage, making them common points of comparison for job seekers.
What are the key skills and qualifications needed to thrive as a Teleperformance customer service representative, and why are they important?
To thrive as a Teleperformance Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer proficiency are commonly required. Patience, active listening, and stress management are soft skills that set top performers apart in this role. These skills are crucial for delivering excellent customer support, resolving issues efficiently, and maintaining customer satisfaction in a high-volume environment.
What is Teleperformance?
Teleperformance is a global company that specializes in outsourced customer experience management, offering services such as customer care, technical support, and sales for many different industries. The company operates call centers and digital support hubs in numerous countries, helping clients interact with their customers through various channels including phone, chat, email, and social media. Teleperformance is known for providing multilingual support and scalable solutions to businesses of all sizes. Working at Teleperformance often involves roles like customer service representative, technical support agent, and team leader.
What are the common challenges faced by customer service representatives at Teleperformance, and how can new hires overcome them?
Customer service representatives at Teleperformance often encounter challenges such as managing high call volumes, addressing diverse customer concerns, and maintaining empathy during stressful interactions. New hires can overcome these by actively participating in training sessions, utilizing available knowledge bases, and seeking guidance from experienced team members. Additionally, practicing time management and stress-reduction techniques can help maintain a positive attitude and deliver quality service, even during peak periods.
What are popular job titles related to Teleperformance jobs in Toronto, ON? For Teleperformance jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Teleperformance jobs in Toronto, ON look for? The top searched job categories for Teleperformance jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Teleperformance jobs? Cities near Toronto, ON with the most Teleperformance job openings:
CA$17.60/hr
Full-time
Re-posted 2 days ago
Job description
Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.
Job Description:
Now Hiring - Customer Service - Call Centre Health Care Support
We are AllianceOne, a division of the largest BPO expert team in the market with a wide range of contact center solutions, technology, and the highest security standards.
We are here to welcome, listen, engage, resolve and amaze. We care deeply about our clients and their customers, allowing us to transform passion into excellence.
We are currently hiring call center/customer care experts to connect with people to solve account issues, working to provide a solution that will work for both the consumer and the organizations we serve.
We value our call center professionals by providing a competitive base hourly rate and excellent commission structure along with paid training provided to set you up for success!
PAY:$17.60/hour
HOURS: 37.5 hours per week (Monday-Friday, Must be available for any shift between 9:00am - 7:00pm) No weekends!
Opportunity to earn extra money by working Canadian holidays!
LOCATION: We are conveniently located at Yonge & Eglinton!
Address: 75 Eglinton Ave E, Toronto, ON M4P 3A4
Qualifications
Prior customer service experience (call center experience is a plus)
Professional verbal communication skills
Outstanding attendance & work ethic
Strong ability to navigate multiple systems while speaking with customers
Must be self-motivated
Problem solving and critical thinking
Must be proficient in time management
Negotiation skills
Goal oriented
Good typing/keyboarding skills
Ability and openness to work professionally with a diverse customer base
Works well in team setting
A criminal background check is required
#ZRPSG
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
AllianceOne is an equal opportunity employer. Our organizational values stress the importance of diversity, fairness, and trust. We will accommodate candidates in accordance with the Ontario Human Rights Code for all employment activities, including the recruitment process.
AllianceOne Ltd is committed to accommodating persons with disabilities throughout both external and internal recruiting activities. Applicants requesting accommodation will be consulted about their needs and appropriate accommodation will be provided.
Questions?
- Please review our privacy notice available at the following www.allianceoneinc.com/careers
- For additional information on AllianceOne visit our website atwww.allianceoneinc.com
About AllianceOne
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
Plymouth Meeting, PA, US
Year founded
1999