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Teleperformance Jobs in Ohio (NOW HIRING)

Aliance one

First Party Collections

Maumee, OH · On-site

$17/hr

As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence ...

AllianceOne

First Party Collections

Maumee, OH

$17/hr

As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence ...

All JobsTeleperformance JobsTeleperformance Jobs in Ohio

Teleperformance information

See Ohio salary details

$10

$17

$23

How much do teleperformance jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for teleperformance in Ohio is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Teleperformance vs Customer Service Representative?

AspectTeleperformanceCustomer Service Representative
Required CredentialsHigh school diploma or equivalent, sometimes college preferredHigh school diploma or equivalent
Work EnvironmentCall centers, remote or on-siteCall centers, remote or on-site
Employer & Industry UsageGlobal outsourcing company, serving various industriesVarious companies across industries, often outsourced roles
Common Search & ComparisonYesYes

Teleperformance is a leading outsourcing company that employs Customer Service Representatives (CSRs) to handle client inquiries. While CSRs work for various companies, Teleperformance provides a platform and training for CSRs to serve multiple clients. The roles are similar in credentials, environment, and industry usage, making them common points of comparison for job seekers.

What are the key skills and qualifications needed to thrive as a Teleperformance customer service representative, and why are they important?

To thrive as a Teleperformance Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer proficiency are commonly required. Patience, active listening, and stress management are soft skills that set top performers apart in this role. These skills are crucial for delivering excellent customer support, resolving issues efficiently, and maintaining customer satisfaction in a high-volume environment.

What is Teleperformance?

Teleperformance is a global company that specializes in outsourced customer experience management, offering services such as customer care, technical support, and sales for many different industries. The company operates call centers and digital support hubs in numerous countries, helping clients interact with their customers through various channels including phone, chat, email, and social media. Teleperformance is known for providing multilingual support and scalable solutions to businesses of all sizes. Working at Teleperformance often involves roles like customer service representative, technical support agent, and team leader.

What are the common challenges faced by customer service representatives at Teleperformance, and how can new hires overcome them?

Customer service representatives at Teleperformance often encounter challenges such as managing high call volumes, addressing diverse customer concerns, and maintaining empathy during stressful interactions. New hires can overcome these by actively participating in training sessions, utilizing available knowledge bases, and seeking guidance from experienced team members. Additionally, practicing time management and stress-reduction techniques can help maintain a positive attitude and deliver quality service, even during peak periods.
What are the most commonly searched types of Teleperformance jobs in Ohio? The most popular types of Teleperformance jobs in Ohio are:
What are popular job titles related to Teleperformance jobs in Ohio? For Teleperformance jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Teleperformance jobs in Ohio look for? The top searched job categories for Teleperformance jobs in Ohio are:
What cities in Ohio are hiring for Teleperformance jobs? Cities in Ohio with the most Teleperformance job openings:
Teleperformance jobs near you
Infographic showing various Teleperformance job openings in Ohio as of August 2026, with employment types broken down into 98% Full Time, and 2% Temporary. Highlights an 66% Physical, 7% Hybrid, and 27% Remote job distribution, with an average salary of $35,420 per year, or $17 per hour.

Call Center Supervisor (1st Party Collections)

Aliance one

Maumee, OH • On-site

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.
Job Description:
Job Title: Call CenterSupervisor (1st Party Collections)
Location: Maumee, OH (On-Site)
Pay: $19.00/hour
Benefits:
  • Our comprehensive benefits include but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more!
  • Full-Time employees are eligible for Health benefits on the first of the month following hire date, or coincident to hire date if hired on the first of the month.

Schedule: Monday- Friday 10 AM- 7 PM
Description:
The Supervisor manages and develops a team of assigned to meet and exceed performance, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education. The individual in this role will review team and Agent performance and quality metrics on a regular basis within shift to ensure that all operational metrics are met.
Essential Accountabilities:
  • Follow all steps of TOPS to manage their team and their shift on a daily basis to ensure 80% of their shift is spent managing their team
  • Support, motivate, evaluate, develop and coach their Agents to continually meet and exceed their individual / team targets
  • Completes regular monitoring of their team's handled contacts and provide appropriate feedback, coaching and education to ensure Agents meet the minimum client requirements
  • Proactively maintain and deliver the required service levels whilst maximizing productivity in the team to ensure the desired operational margin
  • Provide support to Agents experiencing difficulties on calls and handles escalated irate and/or upset customers' inquiries promptly & professionally when necessary
  • Ensure all Teleperformance policies and procedures are adhered to including but not limited to, Security, HR, Operations, etc. Any known infractions to these corporate policies and procedures are communicated to the Teleperformance Management immediately
  • Remote management of agents if working as a work at home Supervisor

Requirements:
  • Minimum 1 years of call center management /leadership experience (Supervisor or Team lead) or 3 years of experience in the collections industry.
  • High School Diploma or equivalent
  • Usage of MS Office
  • Availability to work between the hours of 10 am- 7 pm EST Monday through Friday

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com.
Questions?
  • Please review our privacy notice available at the following www.allianceoneinc.com/careers
  • For additional information on AllianceOne visit our website at www.allianceoneinc.com

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