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Telecommunicator Jobs in Dallas, TX (NOW HIRING)

City of Murphy

Telecommunications Officer

Plano, TX

$50K - $57K/yr

... telecommunicator Operates computers, telephones, radios, recorders, and other technical equipment Adheres to personnel safety, departmental policies and procedures, and Administrative Orders Typical ...

City of Murphy, TX

Telecommunications Officer

Murphy, TX · On-site

$50K - $57K/yr

Licensed Telecommunicator or able to obtain license within specified period designated by the Texas Commission on Law Enforcement (TCOLE) * Valid Texas Class C Driver's License - driving record must ...

Denton County

Communications Officer - Sheriff

Denton, TX · On-site

$55K - $64K/yr

Code 217.27) required TCOLE approved Basic Telecommunicator course, Crisis Communications course, TDD/TTY for Telecommunicators and a TCOLE approved Field Training Course required within one year of ...

Metro One LPSG

GSOC Operator

Plano, TX · On-site

$16.75 - $22/hr

Experience with emergency dispatch, 911/EMD, telecommunicator, or crisis-communication operations. * Experience monitoring multiple security systems and coordinating responses across multiple ...

Metro One LPSG

GSOC Operator

Plano, TX · On-site

$17.25 - $21.25/hr

Experience with emergency dispatch, 911/EMD, telecommunicator, or crisis-communication operations. * Experience monitoring multiple security systems and coordinating responses across multiple ...

City of Frisco

Emergency Communications Officer

Frisco, TX · On-site

$54K - $78K/yr

Must obtain Texas Commission on Law Enforcement Telecommunicator certification within one (1) year of entering the position Must obtain IAED Emergency Medical Dispatch certification within one (1) ...

Crisis24

Public Safety Liaison (Dallas, TX)

Dallas, TX · On-site

$78K - $81K/yr

About Crisis24 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and ...

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Telecommunicator information

See Dallas, TX salary details

$27.3K

$46.7K

$66.6K

How much do telecommunicator jobs pay per year?

As of Sep 5, 2026, the average yearly pay for telecommunicator in Dallas, TX is $46,727.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,700.00 and $52,700.00 per year, depending on experience, location, and employer.

What is a telecommunicator?

Telecommunicators, also known as public safety or 911 dispatchers, coordinate communications between police officers, emergency personnel, and the public. Their primary duties include receiving calls and obtaining information from people who need assistance and using a two-way radio to dispatch the appropriate services to firefighters, police officers, and first responders. Telecommunicators keep detailed records and may also track drivers and their vehicles.

What are the key skills and qualifications needed to thrive as a telecommunicator, and why are they important?

To excel as a Telecommunicator, you generally need strong communication skills, multitasking ability, and a high school diploma or equivalent. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency protocols is typically required, along with certifications like APCO or NENA. Outstanding problem-solving, composure under pressure, and active listening are crucial soft skills in this role. These skills and qualifications ensure fast, accurate information relay and effective emergency response, directly impacting public safety.

What are some common challenges telecommunicators face during high-pressure emergency situations?

Telecommunicators often encounter high-stress scenarios where they must remain calm and collected while quickly gathering vital information from distressed callers. Balancing multiple calls, dispatching appropriate emergency services, and accurately relaying information to first responders requires strong multitasking and communication skills. Emotional resilience is essential, as telecommunicators may handle life-threatening situations and must provide clear guidance under pressure while maintaining professionalism throughout their shift.

What is the difference between Telecommunicator vs Dispatcher?

AspectTelecommunicatorDispatcher
CredentialsHigh school diploma or equivalent; often required to obtain certificationHigh school diploma or equivalent; may require additional certifications
Work EnvironmentEmergency call centers, public safety agencies, or transportation servicesEmergency response units, transportation companies, or public safety agencies
Employer & IndustryPublic safety, transportation, or utility companiesLaw enforcement, fire departments, ambulance services, or logistics companies
Job FocusAnswering emergency and non-emergency calls, providing informationDispatching personnel or vehicles to incidents or locations

While both Telecommunicators and Dispatchers handle communication in emergency and service settings, Telecommunicators primarily answer calls and provide information, whereas Dispatchers coordinate response units and direct resources to incidents.

How much do telecommunicators make?

Telecommunicators typically earn a median annual salary of around $40,000 to $50,000, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced telecommunicators or those in high-demand areas can earn higher wages, often with shift differentials for night or weekend work.
More about Telecommunicator jobs

What cities near Dallas, TX are hiring for Telecommunicator jobs?

Cities near Dallas, TX with the most Telecommunicator job openings:

Telecommunicator jobs near you
Infographic showing various Telecommunicator job openings in Dallas, TX as of August 2026, with employment types broken down into 2% As Needed, 86% Full Time, 10% Part Time, 1% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $46,727 per year, or $22.5 per hour.

Police Communication Specialist (Police Dispatcher) - Ft. Worth, TX

BNSF Railway

Fort Worth, TX • On-site

$51K - $53K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 19 days ago

BNSF Railway rating

7.1

Company rating: 7.1 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

196th of 366 rated logistics

Job description

Be part of a team that values safety, inclusion, and excellence
We are one of the largest U.S. railroads transporting the nation's freight across 28 western states and 3 Canadian provinces. As a member of our team, you will play a role in supporting the movement of essential products and materials that help feed, clothe, supply, and power communities throughout America and the world.
We are committed to a culture where all employees are included, belong, and have equal opportunity to achieve their full potential. Come make a difference with us!
Learn more about BNSF and our Benefits
Job Location: Fort Worth
Other Potential Locations: Fort Worth, TX
Anticipated Start Date: 12/07/2026
Number of Positions: 5
Salary Range: $51,000 - $53,000
Apply early as this job may be removed or filled prior to the closing date, which is approximately seven (7) days after the posting date.
DUTIES/RESPONSIBILITIES:
Receive and handle emergency telephone calls from governmental and public safety agencies, Resource Protection personnel, BNSF employees and the general public. Perform a primary contact function and serve as an information source for Resource Protection as well as other BNSF departments.
Provide pertinent contact services for BNSF customers. Coordinate Response to emergencies.
Monitor physical access to the Network Operations Center and other facilities at corporate headquarters. Monitor various environmental and fire alarm systems.
Provide accurate, detailed reports and testimony when required.
Perform other duties as assigned.
SHIFTS/HOURS: Operations are 24 hours per day, 7 days per week. 12-hour shifts (3 on and 3 off). Hours: 6a-6p and 6p-6a with rotating shifts every 3 months. Also, subject to call.
Requirements
BASIC QUALIFICATIONS:
  • High School diploma or GED
  • Must have ability to obtain valid driver's license
  • Must have successfully completed the Basic Telecommunicator Proficiency license through the Texas Commission on Law Enforcement within the first year of employment
  • Must have a basic working knowledge of computers and computer programs
  • Must be physically and psychologically fit, able to successfully pass any required company evaluations, pass an extensive background investigation and any other state commissioning requirements
  • Must have a broad knowledge of criminal law and procedures
  • Must be able to meet any government or Company training and retention standards
  • Must be willing and able to work 12-hour shifts (3 days on and 3 days off).

PREFERRED QUAILIFICATIONS:
  • College Degree
  • Minimum of three years full-time experience at a city, county, state, federal or railroad law enforcement agency Telecommunications 911/Emergency dispatch call center is strongly preferred
  • Advanced Telecommunicator license
  • Bi-lingual in Spanish

At BNSF, you will have access to a comprehensive and competitive benefits package including:
  • An industry-leading 401(k) and renowned Railroad Retirement program.
  • A range of robust health care options for you and your dependents (including domestic partners), including medical, dental, vision, telemedicine, mental health, cancer support, and high-quality care network options.
  • Health care spending accounts (HSA) with employer contributions, as well as life and disability insurance, provided at no cost.
  • Family benefits including parental, pediatric and family building support, adoption and surrogacy reimbursement, and dependent care spending account (with employer match).
  • Access to discounts on travel, gym memberships, counseling services and wellness support.
  • Annual bonus (Incentive Compensation Program)
  • Generous leave / time off policies.
  • For more information, visit Benefits.

Please be aware of potential fraud that can occur when searching for new career opportunities. Please review our FAQ for more information and awareness.
All positions require pre-employment background verification, medical review and pre-employment drug screen. You can find more information by reviewing the Hiring Process. Federal authority requires BNSF employees, whose work requires unescorted access to secure areas of port facilities, to obtain a TWIC. More information is available at https://www.tsa.gov/for-industry/twic
BNSF Railway is an Equal Opportunity Employer, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
SF: MO; Internal Posting Only | ((mfield5)) | Operations - Resource Protection | Fort Worth, TX | 76131

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