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Telecommunications Operations Manager Jobs in Calgary, AB

In this role you will provide operational leadership, to drive continuous improvement of Ledcor ... Minimum 5 years of experience managing ISP, telecommunications, and third-party vendor ...

Posted today

With operations across North America, Aecon Utilities supports critical utility infrastructure that ... The Field Supervisor is also responsible for monitoring and managing telecommunication installation ...

Estimator

Calgary, AB

CA$80K - CA$100K/yr

Collaborate with Operations, Project Managers, suppliers, subcontractors, and clients to ensure ... Experience in telecommunications construction is considered a strong asset. * Experience preparing ...

We are looking for an analytical expert who excels at translating complex financial and operational ... telecommunications market. Our mandate includes rigorous performance management, cross-brand ...

... and operational execution. This role sits at the center of our GTM function, owning end-to-end ... GTM experience in telecommunications or B2C industries * Proven ability to lead end-to-end ...

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Telecommunications Operations Manager information

What are some typical challenges Telecommunications Operations Managers face in overseeing network performance?

Telecommunications Operations Managers often encounter challenges such as maintaining network reliability, managing unexpected outages, and ensuring swift resolution of service disruptions. They must coordinate across technical teams, monitor real-time data, and implement preventative maintenance to minimize downtime. Additionally, balancing resource allocation during peak periods and keeping up with evolving technology standards are ongoing aspects of the role. Effective communication and strong leadership skills are essential to address these challenges and deliver consistent service quality.

What does a Telecommunications Operations Manager do?

A Telecommunications Operations Manager oversees the daily operations of telecommunications systems within an organization. They are responsible for managing teams, ensuring network reliability, maintaining equipment, and implementing new technologies. Their role includes coordinating with vendors, optimizing system performance, troubleshooting issues, and ensuring compliance with industry standards and regulations. They play a critical part in keeping communication networks efficient, secure, and up-to-date.

What are the key skills and qualifications needed to thrive as a Telecommunications Operations Manager, and why are they important?

To thrive as a Telecommunications Operations Manager, you need strong knowledge of telecommunications systems, network infrastructure, and project management, usually supported by a relevant degree and industry experience. Familiarity with network management tools, telecommunications protocols, and certifications such as PMP or CCNA is highly valuable. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and coordinating across departments. These skills ensure reliable service delivery, efficient operations, and the ability to adapt to rapidly evolving technologies in the telecommunications sector.
What are popular job titles related to Telecommunications Operations Manager jobs in Calgary, AB? For Telecommunications Operations Manager jobs in Calgary, AB, the most frequently searched job titles are:
What job categories do people searching Telecommunications Operations Manager jobs in Calgary, AB look for? The top searched job categories for Telecommunications Operations Manager jobs in Calgary, AB are:
Infographic showing various Telecommunications Operations Manager job openings in Calgary, AB as of July 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Design Specialist II - Service Integrity Engineering Operations (4G/5G Signaling)

TELUS

Calgary, AB

Other

Posted 2 days ago

New


TELUS rating

8.2

Company rating: 8.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

24th of 96 rated telecommunications companies


Job description

Our team and what we will accomplish together

The Wireless Core Network Operations team is responsible for maintaining and optimizing the reliability, performance, and integrity of TELUS signaling platforms that connect millions of customers across our 4G and 5G networks. You will be part of a team that ensures our signaling infrastructure-including DRA, DEA, SCP, SEPP, & STP -operates at peak performance 24/7. Your expertise will directly impact customer experience by proactively detecting issues, driving reliability improvements, and enabling rapid resolution of critical signaling problems. 

Together, we are modernizing how TELUS delivers world-class wireless connectivity while maintaining the security and stability our customers depend on.


What you will do

  • Drive reliability and performance optimization across TELUS signaling platforms (DRA/DEA/SCP/SEPP/STP) by conducting root cause analysis, identifying improvement opportunities, and implementing operational enhancements
  • Proactively monitor signaling network health, key performance indicators, and service metrics using industry-standard assurance tools (Prometheus, Grafana, Netscout, Wireshark) to detect anomalies and prevent service degradation
  • Rapidly detect, analyze, and troubleshoot 4G/5G signaling issues across Diameter, HTTP/2, SS7, and SIGTRAN protocols, determining impact scope and coordinating resolution with cross-functional teams
  • Collaborate with Radio, Core, Transport, Infrastructure, and Business teams to support service deployments, migrations, and operational changes while ensuring signaling integrity
  • Maintain and update network architecture and operational documentation, ensuring accurate records of signaling platform configurations, procedures, and lessons learned
  • Provide 24/7 operational support for signaling platforms, responding to incidents, escalations, and critical alerts to minimize customer impact and service disruption
  • Leverage your knowledge of TCP/IP networking, protocol analysis, and cloud-native service environments to optimize platform performance and support infrastructure modernization initiatives
  • Be part of a 24/7 on-call rotation to respond to critical signaling incidents and escalations, ensuring minimal customer impact

What you bring

  • 3+ years of telecommunications operations experience with demonstrated expertise in 4G/5G network architecture and signaling platforms
  • Strong knowledge of signaling protocols including Diameter, HTTP/2, SS7, and SIGTRAN, with hands-on experience troubleshooting issues across these protocols
  • Proven experience with network troubleshooting and analysis tools such as Netscout, Wireshark, and protocol analyzers
  • Strong understanding of TCP/IP networking fundamentals, including TCP, UDP, RADIUS, and Diameter protocols
  • Demonstrated expertise in network monitoring, performance analysis, and key performance indicator (KPI) management using industry-standard assurance tools
  • Strong analytical and problem-solving abilities with the capacity to work under pressure, manage multiple priorities, and respond effectively to critical incidents
  • Excellent communication skills (written and verbal) with the ability to collaborate effectively across technical and business teams
  • Bachelor degree in Computer Science, Computer Engineering, Electrical Engineering, or STEM-related field, or equivalent relevant operational experience

Great-to-haves

  • Understanding of 3GPP architectures and reference points for 4G and 5G wireless networks, including knowledge of 3GPP, TMF, GSMA
  • Experience with cloud-native assurance and monitoring tools such as Prometheus, Grafana, Jaeger, OpenSearch, or Elasticsearch
  • Hands-on experience with low-level protocol implementation on SCTP, GTPv1, and GTPv2, or experience with Radio, Core, Transport, and Infrastructure product operations
  • Working knowledge of cloud-native service environments and virtualization and containerization concepts (Docker, Kubernetes, OpenStack, OpenShift or similar platforms)

Location: Anywhere in Canada 


What TELUS employees say

Pay

Hours and flexibility

Workplace

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