Telecommunications Operations Manager Jobs in Calgary, AB

Current ENMAX employees are encouraged to apply through their internal Workday access.

Why ENMAX?

We are driven by our purpose of lighting the way to a brighter energy future, a future that includes a workplace where you'll experience belonging and unlock possibilities. We offer meaningful opportunities, strong collaboration and a career aligned to what matters to you. We're proud of who we are and the work we do to support our communities and customers who depend on us, becauseat ENMAX, we're lighting the way together.

The Planning Engineer, Utility Telecommunications plays a critical role in designing and coordinating telecom infrastructure that supports grid reliability, particularly through tele-protection systems, outage planning, and operations planning. This includes ensuring resilient communication paths for fault detection, coordinating outage schedules to prevent service disruptions, and supporting operational readiness through training and risk reviews.

At ENMAX, this role is part of the OT Infrastructure, Communications & Security Team and works directly with Utility Communications, the Control Centre, Field Services, and Protection & Control to manage tele-protection systems.

Responsibilities:

• Manage changes and monitor status of telecommunications equipment

• Coordinate with vendors and contractors to support telecommunications equipment throughout the lifecycle

• Review, update and authenticate diagrams and engineering drawings of telecommunications equipment in substations

• Participate in telecommunication industry groups

• Support Telecommunication Electricians with fibre outage evaluations, risk assessments, and work coordination with Field Services

• Lead outage impact assessments for planned and unplanned events, including tele-protection failures and fiber reroutes

• Develop and maintain fibre outage contingency plans, including load flow studies and mitigation strategies for system overloads

• Support fibre outage-related RCA investigations, gathering input and aligning findings across stakeholders

• Facilitate coordination meetings with internal stakeholders (project managers, engineers, schedulers) to resolve scheduling conflicts

• Collaborate with AESO Real-Time Operations, contributing to restoration strategies and risk mitigation plans

Education:

• Bachelor of Science degree in Engineering

• Registered Professional Engineer with the Association of Professional Engineers and Geoscientists of Alberta (APEGA)

Qualifications:

• Minimum 5 years of relevant experience with an electrical utility environment, power engineering consulting firm, or telecommunications manufacturer, with extensive experience on design, implementation, and operation of tele-protection infrastructure

• Technically familiar with tele-protection standards, directional schemes, latency requirements, and relay coordination over MPLS

• Expertise in planning, designing, and implementing full IP/MPLS solutions, including routing, provisioning, and traffic engineering for OT networks

• Proficiency in GIS-based fibre tracking, strand connectivity, and physical path analysis to identify shared infrastructure risks and optimize network resilience

• Ability to configure and manage monitoring tools for fibre networks, detect anomalies, and support RCA investigations for outages impacting SCADA and tele-protection

• Competence in designing standardized LAN models using software-defined switches, VLAN segmentation, and secure routing for substation environments

• Use of GIS tools to manage fibre assets, update As-Built and As-Design records, and reconcile field conditions with digital models

• Managing relationships with third-party providers, tracking leased fibre outages, and mitigating impacts on control centre visibility and tele-protection

• Familiarity with Alberta Utilities Commission (AUC) standards, ISO protocols, and penalty frameworks tied to telecom reliability and outage response

Competencies:

• Self-motivated and committed to continuous learning and staying current with emerging technologies

• Excellent organizational, documentation, and time management skills

• Strong communication and interpersonal skills, with the ability to effectively manage customer and team member expectations

• Ability to provide strategic direction and contribute to the development of the technology roadmap

• Ability to act as an effective liaison between management and individual contributors

• Demonstrated ability to lead through influence and build alignment across teams

• Ability to support and foster a culture focused on safety, innovation, collaboration, and teamwork

Did we mention the ENMAX Advantage?

We offer competitive compensation including a comprehensive flexible benefits program, non-downtown location that includes great building amenities such as free onsite fitness facility with programming geared to employee's needs, onsite childcare centre (upon availability, offered from our ENMAX Place location 141 - 50 Ave. SE), free parking and much more. If you share our values and would like to make a difference with your career, join the team and see where the ENMAX possibilities can take you.

ENMAX Values - Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation

Location:This role will be part of our hybrid (home and office) workforce with office workspace located at ENMAX Place (141 - 50th Avenue SE, Calgary, AB). You will have the opportunity to work from home on Mondays and Fridays and will be in the office on Tuesdays, Wednesdays, and Thursdays.

Note:

• If we can provide an accommodation or adjustment to make the process more accessible for you, please let us know. ENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace. It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions.

• Every ENMAX employee is responsible for taking reasonable care to protect the health and safety of themselves, of all other workers, and of the public. Each employee must become familiar with safety procedures and rules applicable to their job and are required to follow themwhile working at ENMAX.

• Must be legal to work in Canada and requires the successful completion of a criminal background check. Two pieces of valid Government issued ID will be required.

In the spirit of reconciliation, we respectfully acknowledge that we live and work on the traditional lands of Indigenous Peoples. ENMAX headquarters is in Calgary, Alberta, the traditional territory of the Blackfoot Confederacy, comprised of the Siksika, Kainai, Piikani, and Amskapi Piikuni Nations; the Tsuut'ina Nation; and the iyarhe Nakoda Nations of Chiniki, Bearspaw, and Goodstoney, and home to the Metis Nation of Alberta, as well as many diverse Indigenous people who have made the city their home. We are committed to strengthening relationships with Indigenous Nations and peoples in all communities where we operate, through respect and collaboration.

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