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IT Director

Department: Information Technology/Communications 

Reports To: CEO 

Schedule: On-site, Monday–Friday, typically 40-hour work week; evening, weekend, on-call, or call-back support may be required based on business needs 

Status: Exempt

Position Summary:

The IT Director provides leadership and oversight for HCMH's information technology and communication needs. This position ensures technology effectively supports patient care, staff and day-to-day hospital operations.

The IT Director serves as the primary connection between HCMH and its contracted IT partner, WIN Technology, which provides 24/7 technical support, infrastructure services, and technology guidance. The IT Director works closely with WIN, hospital leadership, staff, and other vendors to identify needs, resolve issues, coordinate projects, maintain appropriate security, and plan for future technology needs.

This position also serves as HCMH's Information Security Officer and helps ensure appropriate safeguards are in place to protect hospital information and support HIPAA security requirements.

Essential Duties and Responsibilities:

• Provide leadership and direction for HCMH's Information Technology and Communications functions.
• Serve as the primary liaison between HCMH and WIN Technology, ensuring services and support meet the needs of the organization.
• Work with WIN and other vendors to maintain reliable, secure, and effective technology systems, networks, telecommunications, hardware, software, and applications.
• Provide and coordinate day-to-day IT support for staff, including troubleshooting issues and connecting users with WIN or other vendors when additional support is needed.
• Identify recurring technology issues and work with appropriate partners to improve systems, processes, and the user experience.
• Coordinate technology projects, upgrades, equipment replacements, new systems, and implementations in collaboration with hospital departments and vendors.
• Communicate technology changes, planned downtime, system issues, and other important information to leaders and staff.
• Maintain an inventory and replacement plan for computers, equipment, software, licenses, and other technology assets.
• Develop and manage the IT operating and capital budgets and make recommendations for technology purchases and investments.
• Manage relationships with technology, telecommunications, software, and equipment vendors and review services and contracts for performance and value.
• Supervise and support IT staff, including setting priorities, providing direction, evaluating performance, and supporting professional development.
• Coordinate cybersecurity and information security efforts with WIN and other partners, including access controls, backups, security awareness, incident response, and protection of hospital information.
• Serve as the organization's Information Security Officer and support compliance with HIPAA security requirements, hospital policies, and applicable regulations.
• Coordinate technology needs related to emergency preparedness, system downtime, business continuity, and disaster recovery.
• Work with leadership and departments to understand technology needs, identify opportunities for improvement, and plan for future needs.
• Maintain appropriate IT policies, procedures, documentation, and records.
• Promote responsive customer service, effective communication, confidentiality, accountability, and positive working relationships throughout the organization.
• Participate in organizational and departmental performance improvement activities as appropriate.
• Perform other related duties as assigned.

Required Qualifications:

Education: Associate degree in Information Technology or a related field required. Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, Health Information Technology, Business, or a related field preferred. An equivalent combination of education, experience, and relevant certifications may be considered.

Certification: CompTIA A+ certification preferred. Familiarity with ITIL or other industry best practices for technical support and incident management preferred.

Experience: Three or more years of experience in information technology, information systems, or a related role preferred. Experience in a hospital or healthcare setting preferred. Two or more years of experience managing staff, teams, projects, or support resources preferred.

Knowledge, Skills, and Abilities:

• Strong knowledge of hospital policies, procedures, governmental regulations, HIPAA privacy and security requirements, and healthcare compliance expectations.
• Strong understanding of healthcare operations and the internal and external factors that affect hospital performance.
• Demonstrated leadership, management, coaching, delegation, and team development skills.
• Working knowledge of finance, budgeting, purchasing, software licensing, contracts, and technology asset management.
• Strong verbal and written communication skills, including the ability to explain technical information to non-technical audiences.
• Strong analytical, troubleshooting, project management, organizational, customer service, and problem-solving skills.
• Ability to establish goals and objectives, prioritize initiatives, coordinate work across departments, and support a positive, collaborative work environment.

Physical Requirements and Working Conditions:

• Work is performed primarily in an office and healthcare environment, including a pleasant, climate-controlled atmosphere.
• Position requires frequent use of computers and technology equipment.
• Must be able to sit, walk, stand, lift, carry, push, pull, bend, stoop, kneel, and occasionally lift or move computer hardware and related equipment.