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Telecommunications Associate information

What are the key skills and qualifications needed to thrive as a telecommunications associate?

To thrive as a Telecommunications Associate, you need strong knowledge of networking concepts, telecommunications systems, and related technical troubleshooting skills, often supported by a relevant degree or certification. Familiarity with VoIP technologies, network management tools, and industry-standard systems like Cisco or Avaya is typically required. Excellent problem-solving, communication, and teamwork abilities set outstanding candidates apart in this role. These skills ensure reliable network operations, rapid issue resolution, and effective collaboration with technical teams and users.

What does a telecommunications associate do?

A Telecommunications Associate is responsible for installing, maintaining, and troubleshooting telecommunications systems, such as phone networks, internet connections, and data communication equipment. They support both hardware and software components, ensuring smooth and efficient communication within organizations. Their duties may also include configuring network devices, monitoring system performance, and assisting users with technical issues related to telecommunication services.

What are some typical challenges telecommunications associates face when managing multiple projects simultaneously?

Telecommunications Associates often juggle several projects at once, such as system upgrades, troubleshooting network issues, and coordinating installations. This can be challenging due to shifting priorities, tight deadlines, and the need to collaborate with different teams like IT, vendors, and clients. Effective time management, clear communication, and adaptability are key to successfully managing these demands and ensuring projects stay on track. Many organizations provide project management tools and support to help Associates balance their workload and meet objectives.

What is the difference between Telecommunications Associate vs Network Technician?

AspectTelecommunications AssociateNetwork Technician
CredentialsAssociate degree or relevant certifications (e.g., CompTIA Network+)Associate degree or certifications (e.g., Cisco CCNA)
Work EnvironmentTelecom companies, service providers, customer supportIT departments, telecom infrastructure, on-site installations
Job FocusSupporting telecom systems, customer service, troubleshootingInstalling, maintaining, and repairing network hardware and infrastructure

The Telecommunications Associate and Network Technician roles share similar certifications and work environments, often overlapping in customer support and technical troubleshooting. However, Telecommunications Associates typically focus more on supporting telecom services and customer interactions, while Network Technicians are more involved in hardware installation and network infrastructure maintenance.

What are the most commonly searched types of Telecommunications jobs in Tennessee?

The most popular types of Telecommunications jobs in Tennessee are:

What cities in Tennessee are hiring for Telecommunications Associate jobs?

Cities in Tennessee with the most Telecommunications Associate job openings:

Telecommunications Associate jobs near you

TELECOMMUNICATIONS ENGINEER I Full Time Days

East Tennessee Children's Hospital

Knoxville, TN • On-site

Full-time

Re-posted 4 days ago

East Tennessee Children's Hospital rating

6.6

Company rating: 6.6 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

682nd of 1,060 rated hospitals

Job description

BASIC PURPOSE OF THE JOB
Under direct supervision, operates and maintains basic telecommunication functions and facilitates small projects. Performs tasks with low risk to the environment. Designs, manages, implements, tests, documents, and supports enterprise telecommunications systems including, PBX, paging, carrier services, wireless, fax servers, call accounting and infrastructure.
REPORTS TO
  • Director, Technology Services

JOB REQUIREMENTS
Supervisory Responsibilities: No
Minimum Education: Associate's degree in computer science, telecommunications, or related field.
Degree: Computer science, telecommunications, or related field
License/Certification Required: None
Minimum Work Experience: Two years' experience in Information Technology, Telecommunications, or a related field.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
  • Excellent oral and written communication skills.
  • Service oriented.
  • Able to work independently.
  • Is proactive and makes routine decisions independently.
  • Must have above average problem-solving skills.
  • Excellent organizational, time management and customer service skills.
  • Proficient in MS Office, Outlook, Excel and PowerPoint and other computer applications.

DUTIES AND RESPONSIBILITIES
o Provides support and coordination for the maintenance and implementation of telephony communications infrastructure.
o Ensures telephony systems meet uptime requirements by reporting and identifying service interruptions through established measurement procedures for scheduled maintenance windows and unscheduled service events.
o Implements scheduled test procedures to verify functionality in accordance with industry best practices compliance standards.
o Implements maintenance plans and ensures that systems receive updates and remain effective by identifying, planning for and acquiring tools, methodology and procedures for upgrades or replacement often telephone components through annual budget processes.
o Performs break fix and operational support for all telephone systems. Resolves incidents and problems with telephone services including voicemail, call routing, dial plans, devices, etc.
o Installs, configures, manages, secures and operates PBX, VoIP, and Call Manager voice system.
o Performs diagnostics, develops maintenance resolution documentation and communicates to management the overall status of the telephone systems on a timely basis.
o Performs installation, configuration, test, and ensures proper performance.
o Provides appropriate levels of redundancy for all telephony components and services to ensure established uptime goals are met with minimal interruption of service to mission critical applications.
o Provides maintenance and upgrades of PBX chipsets, Voice systems, routers, and other UC equipment required for the operation of the enterprise telephone system.
o Manages all system components to ensure optimal performance, capacity, patches, and compliance.
o Provide support of the telephony systems for optimal performance.
o Prepares change management documentation and provides planning in compliance with the IT Change Management Policy.
o Maintains extensive documentation for all managed systems including databases, diagrams, reports, and other related documents.
o Delivers friendly, timely, and courteous communications to team members, managers, and customers.
o Participates in and contributes to all disaster recovery projects and exercises.
PHYSICAL REQUIREMENTS
  • Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
  • Light lifting, pushing, and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required

Come work where you can make a difference everyday.

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