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Telecommunication Voice Engineer Jobs (NOW HIRING)

asrcfh

Voice Technician

Washington, DC · On-site

Provide support to network architects and engineers to develop and implement voice network ... of related IT/telecommunications experience working within the DOD environment Education

asrcfh

Voice Technician

Washington, DC · On-site

Provide support to network architects and engineers to develop and implement voice network ... of related IT/telecommunications experience working within the DOD environment Education

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Telecommunication Voice Engineer information

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How much do telecommunication voice engineer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for telecommunication voice engineer in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What cities are hiring for Telecommunication Voice Engineer jobs?

Cities with the most Telecommunication Voice Engineer job openings:

What states have the most Telecommunication Voice Engineer jobs?

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Infographic showing various Telecommunication Voice Engineer job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 85% Physical, 5% Hybrid, and 10% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Network Engineer IV / Sr. Contact Center Voice Engineer

Atlanta, GA • On-site

4pconsultinginc
See more jobs at 4pconsultingincexternal

Contractor

Re-posted 9 days ago

Job description

Position:           Network Engineer IV – Sr. Contact Center Voice Engineer

Location:          Atlanta, GA
Contract :         3 Years
Client:             Georgia Power

Job Summary

We are seeking an experienced Network Engineer IV / Sr. Contact Center Voice Engineer to support enterprise voice, VoIP, and contact center technologies. This role will focus on engineering, configuring, supporting, and managing contact center solutions across both on-premises and cloud-based environments.

The ideal candidate will have strong hands-on experience with enterprise PBX, CCaaS platforms, VoIP, SIP, SBCs, call routing, IVR, cloud migration, scripting, and API integrations. This role will support a voice infrastructure transformation involving cloud technology, automation, AI-enabled voice solutions, and modern contact center platforms.

Key Responsibilities

  • Engineer, configure, maintain, and support enterprise contact center and voice technologies.
  • Support on-premises and cloud-based contact center platforms.
  • Assist with implementation of new voice features, integrations, automation, and cloud technologies.
  • Troubleshoot and resolve VoIP, telephony, SIP, SBC, circuit, and routing issues.
  • Support systems including Avaya, Cisco, Zoom, Webex, Microsoft Teams, Five9, and related platforms.
  • Manage voice moves, adds, and changes, including remote agents, programming, routing, and design updates.
  • Participate in planning, design, implementation, and management of voice and contact center projects.
  • Support new locations, customer onboarding, and deployment of new technologies.
  • Maintain documentation for telecommunications systems, call routing, toll-free numbers, trunking, and circuits.
  • Provide support for system patching, hardening, upgrades, testing, and break/fix remediation.
  • Collaborate with IT teams including Application Services, VM, Compute, Field Operations, Network Services, and Telecom.
  • Work with vendors to resolve issues, manage escalations, and support technology strategy.
  • Train call center personnel on routine system administration and maintenance.
  • Participate in on-call rotation and serve as lead engineer when needed.

Required Qualifications

  • 10+ years of relevant technical experience in contact center, VoIP, telecom, or network engineering.
  • Bachelor’s degree in Computer Science, Engineering, or a related field preferred.
  • Hands-on experience supporting enterprise PBX and CCaaS systems.
  • Strong experience with contact center administration and support.
  • Strong understanding of VoIP and telecom protocols including:
    • SIP
    • RTP
    • RTCP
    • TCP/IP
    • DNS
    • DHCP
  • Experience troubleshooting SBCs, SIP trunks, circuits, and telephony routing issues.
  • Experience with Avaya and Cisco on-premises voice solutions.
  • Working knowledge of Windows, Linux, virtual machines, and ESXi hosts.
  • Experience with dial plans, call routing, translation patterns, voicemail, recording, and monitoring.
  • Ability to manage multiple priorities, meet deadlines, and deliver on customer commitments.
  • Strong communication, documentation, vendor management, and troubleshooting skills.
  • Ability to work effectively in a team environment and collaborate across IT organizations.

Preferred Qualifications

  • Experience with cloud-based contact center platforms and CCaaS technologies.
  • Experience with Zoom Contact Center administration.
  • Experience with Five9, Webex Contact Center, Microsoft Teams, and cloud integrations.
  • Working knowledge of Session Border Controllers such as Avaya and/or Oracle SBCs.
  • Familiarity with VDNs, vectors, variables, route trees, and IVR programming.
  • Experience with call recording, workforce management, and reporting solutions.
  • Experience with AI speech, natural language IVR, AI implementation, and automation.
  • Experience with APIs, JSON, webhooks, and scripting such as Python.
  • Experience building contact center menus, IVR flows, automation, and integration workflows.
  • Knowledge of telephony security concepts and best practices.