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Telecommunication Switchboard Operator Jobs (NOW HIRING)

Innovation At Work

Switchboard Operator Supervisor

Erie, PA · On-site

$14.50 - $18.50/hr

Innovation At Work, Inc. is seeking an experienced Switchboard Supervisor/Telephone Operator to ... VA's telecommunications equipment. * Manage Team Performance: Monitor employee performance ...

Ascension

Lead Switchboard Operator

Glendale, WI · On-site

$19.73/hr

Telecommunications Schedule: Day Shift | Evening Shift Life at Ascension: Where purpose meets ... What additional preferences we're seeking 5+ years Switchboard Operator experience required Equal ...

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Telecommunication Switchboard Operator information

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How much do telecommunication switchboard operator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for telecommunication switchboard operator in the United States is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What is a telecommunication switchboard operator?

Telecommunication Switchboard Operators are professionals responsible for managing and directing incoming and outgoing telephone calls within an organization or for a service provider. They operate switchboards or computerized systems to connect callers to the appropriate departments, individuals, or external lines. In addition to handling calls, they may also take messages, provide information, and perform administrative tasks related to communication services. Their role is essential in ensuring effective and efficient communication flow within businesses or between clients and service providers.

What are the key skills and qualifications needed to thrive as a telecommunication switchboard operator?

To thrive as a Telecommunication Switchboard Operator, you need strong communication abilities, attention to detail, and typically a high school diploma or equivalent. Familiarity with multi-line phone systems, call management software, and basic computer applications is important for handling calls efficiently. Excellent customer service skills, patience, and the ability to remain calm under pressure help operators manage high call volumes and difficult situations. These skills are crucial for ensuring smooth communication flow and providing prompt, effective service within organizations.

What are some common challenges faced by telecommunication switchboard operators, and how can they be managed effectively?

Telecommunication Switchboard Operators often encounter high call volumes, frequent interruptions, and the need to quickly route calls to the appropriate departments. Maintaining focus and composure during busy periods is crucial, as is developing strong multitasking and communication skills. Effective time management and familiarity with the organization's structure can help operators handle these challenges efficiently, ensuring callers receive prompt and accurate assistance.

What is the difference between Telecommunication Switchboard Operator vs Customer Service Representative in the telecommunications industry?

AspectTelecommunication Switchboard OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training varies by company
Work EnvironmentCall centers, office settings, switchboard roomsCall centers, retail stores, customer service centers
Primary DutiesConnecting calls, managing switchboard systems, routing callsAssisting customers, answering inquiries, resolving issues
Industry UsageTelecommunications companies, large organizationsVarious industries including telecom, retail, healthcare

While both roles involve communication and customer interaction, Telecommunication Switchboard Operators focus on managing call routing and switchboard systems within telecom environments. Customer Service Representatives handle broader customer inquiries and support across multiple industries. The roles differ mainly in technical responsibilities and scope of customer interaction.

What states have the most Telecommunication Switchboard Operator jobs?

States with the most job openings for Telecommunication Switchboard Operator jobs include:

What are popular job titles related to Telecommunication Switchboard Operator jobs?

For Telecommunication Switchboard Operator jobs, the most frequently searched job titles are:

Infographic showing various Telecommunication Switchboard Operator job openings in the United States as of August 2026, with employment types broken down into 37% Full Time, 61% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $34,841 per year, or $16.8 per hour.

Switchboard Operator Supervisor

Erie, PA • On-site

Innovation At Work, Inc.
See more jobs at Innovation At Work, Inc.external

$14.50 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Innovation At Work, Inc. is seeking an experienced Switchboard Supervisor/Telephone Operator to support the Erie VA Medical Center. This is a working supervisor position. The Supervisor will oversee the daily operations and performance of the IAW switchboard team while also performing the duties of a Telephone Operator, including answering and processing calls as operational needs require.

The position is responsible for ensuring compliance with IAW policies, VA procedures and government protocols, maintaining adequate staffing, managing employee performance, monitoring timekeeping, and ensuring contractual performance requirements are consistently met.


Primary Responsibilities

  • Oversee daily switchboard operations in accordance with IAW company policies, VA requirements, government protocols, and contract requirements. 
  • Answer and process incoming and outgoing telephone calls as part of the regular duties of the position. 
  • Work alongside Telephone Operators and assist with call volume, staffing shortages, call-outs, breaks, emergencies, and other operational needs. 
  • Route calls accurately to the appropriate VA departments, programs, personnel, and locations. 
  • Provide professional customer service to Veterans, patients, VA employees, and the public, including handling difficult, abusive, threatening, or distraught callers. 
  • Operate the VA telephone system, paging system, alarm systems, and emergency communications equipment as required. 
  • Respond appropriately to emergency calls, alarms, emergency codes, fires, disasters, and other urgent communications. 

The PWS specifically requires operators to answer and process all incoming internal and external calls, route calls appropriately, respond to emergency situations, operate the paging system, and use the VA's telecommunications equipment.  

  • Manage Team Performance: Monitor employee performance, attendance, professionalism, productivity, and compliance with established procedures. 
  • Ensure Contractual Goals Are Met: Monitor service quality, call handling, staffing, response requirements, and other contractual performance standards. 
  • Timekeeping Management/Audits: Review and audit employee timecards and monitor hours worked, call-outs, lateness, leave, overtime, and schedule compliance. 
  • Prepare and maintain employee work and vacation schedules. 
  • Ensure adequate coverage for all required tours and coordinate coverage when employees are absent. 
  • Train and provide guidance to subordinate employees. 
  • Identify and correct performance or operational deficiencies. 
  • Maintain appropriate workplace discipline. 
  • Communicate staffing, performance, timekeeping, and operational issues to IAW corporate management. 
  • Assist with quality-control activities and ensure the team is prepared for VA performance reviews. 

These supervisory responsibilities align directly with the contract, which requires training subordinate employees, preparing vacation schedules, monitoring time and leave—including call-outs and lateness—correcting deficiencies, and maintaining discipline. 


Minimum Qualifications

  • High school diploma or equivalent. 
  • Minimum 2-4  years of call center experience. 
  • Previous supervisory, team lead, or management experience preferred. 
  • Knowledge and understanding of medical terminology. 
  • Strong leadership, communication, scheduling, and employee-management skills. 
  • Strong customer-service skills. 
  • Ability to supervise employees while actively performing telephone operator duties. 
  • Ability to remain calm and respond appropriately during emergencies. 
  • Working knowledge of Microsoft Outlook, Excel, Word, and Teams. 
  • Ability to meet all VA security, training, health, privacy, and credentialing requirements. 

The contract requires all contract personnel to have at least a high school diploma, 1–2 years of call-center experience, and knowledge and understanding of medical terminology. 

Innovation At Work, Inc. is an Equal Opportunity Employer.