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Telecommunication Manager Jobs in Rhode Island (NOW HIRING)

Metabyte Inc

Avaya Manager

Providence, RI

Avaya Manager Location: Providence RI Full Time TechnicalEscalation Manager for Avaya unified Communications * Over 10+ years of IT experience * Over 4+ years of experience with Avaya products * Very ...

ITG Communications

Sr. Project Manager

Smithfield, RI · On-site

The Senior Project Manager - Construction is responsible for leading and executing complex or high ... telecommunications construction activities including pole climbing, strand placement, cable ...

Metabyte Inc

Avaya Manager

Providence, RI · On-site

Avaya Manager Location: Providence RI Full Time TechnicalEscalation Manager for Avaya unified Communications * Over 10+ years of IT experience * Over 4+ years of experience with Avaya products * Very ...

Granite Telecommunications

Sales Associate

Lincoln, RI · On-site

$12.75 - $17.25/hr

Develop a deep understanding of the telecommunications technology landscape and the competitive ... Proficiency in using Salesforce CRM or similar sales management tools. * Results-driven, self ...

A/Z Corp

Telecommunications Apprentice

Smithfield, RI · On-site

$15 - $22/hr

... of telecommunication systems and associated process along side a licensed Telecom Technician ... Additional duties as directed by management. SKILLS & EXPERIENCE/REQUIREMENTS: * Ability to work ...

A/Z Corp

Telecommunications Apprentice

North Kingstown, RI · On-site

$16.50 - $21.25/hr

... of telecommunication systems and associated process along side a licensed Telecom Technician ... Additional duties as directed by management. SKILLS & EXPERIENCE/REQUIREMENTS: * Ability to work ...

A/Z

Telecommunications Apprentice

North Kingstown, RI · On-site

$16.50 - $21.25/hr

... of telecommunication systems and associated process along side a licensed Telecom Technician ... Additional duties as directed by management. SKILLS & EXPERIENCE/REQUIREMENTS Ability to work ...

A/Z

Telecommunications Apprentice

North Kingstown, RI · On-site

$16.50 - $21.25/hr

... of telecommunication systems and associated process along side a licensed Telecom Technician ... Additional duties as directed by management. SKILLS & EXPERIENCE/REQUIREMENTS Ability to work ...

E Logic

IT Project Manager

Woonsocket, RI · On-site

$94K - $111K/yr

The IT Project Manager will serve as the single point of accountability for overall service ... Oversee hardware, software, telecommunications, and cloud vendor relationships to resolve ...

Care New England

Telecommunications Operator

Warwick, RI · On-site

$18.50 - $25.50/hr

Provides pager management assistance on all shifts. Replacement of pagers, batteries, troubleshooting, etc. * Maintains quality records/tickets in accounts in collaboration with the clients.

Kent Hospital

Telecommunications Operator

Warwick, RI · On-site

$18.50 - $25.50/hr

Provides pager management assistance on all shifts. Replacement of pagers, batteries, troubleshooting, etc. Maintains quality records/tickets in accounts in collaboration with the clients. Performs ...

Kent Hospital

Telecommunications Operator

Warwick, RI · On-site

$18.50 - $25.50/hr

Provides pager management assistance on all shifts. Replacement of pagers, batteries, troubleshooting, etc. Maintains quality records/tickets in accounts in collaboration with the clients. Performs ...

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All JobsTelecommunication JobsTelecommunication Manager JobsTelecommunication Manager Jobs in Rhode Island

Telecommunication Manager information

See Rhode Island salary details

$39.2K

$91.3K

$130.2K

How much do telecommunication manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for telecommunication manager in Rhode Island is $91,332.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,300.00 and $109,700.00 per year, depending on experience, location, and employer.

What does a telecommunication manager do?

A Telecommunication Manager oversees the installation, maintenance, and operation of communication systems within an organization, such as phone networks, internet connections, and data transmission lines. They ensure that these systems are reliable, secure, and up-to-date to meet business needs. Their responsibilities include managing staff, budgeting for telecommunication projects, troubleshooting issues, and collaborating with vendors. Telecommunication Managers play a key role in maintaining seamless internal and external communications for a company.

What are the key skills and qualifications needed to thrive as a telecommunication manager?

To thrive as a Telecommunication Manager, you need a strong background in network infrastructure, telecommunications systems, and project management, often supported by a degree in information technology or a related field. Familiarity with tools like VoIP platforms, network monitoring software, and certifications such as CCNA or CompTIA Network+ are typically required. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and coordinating with other departments. These abilities ensure reliable telecommunications operations, minimize downtime, and support organizational connectivity and growth.

What are some common challenges telecommunication managers face when overseeing a diverse team of technicians and engineers?

Telecommunication Managers often encounter challenges related to coordinating communication and workflows among a diverse team with varying technical specializations. Balancing project deadlines with ongoing maintenance, ensuring clear communication, and resolving technical issues promptly can be demanding. Additionally, staying updated with rapid technological advancements and implementing new systems while minimizing disruptions requires strong leadership and adaptability. Effective managers foster collaboration and provide continuous training opportunities to help their teams succeed.

What is the difference between Telecommunication Manager vs Network Administrator?

AspectTelecommunication ManagerNetwork Administrator
CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like Cisco CCNA, CompTIA Network+Bachelor's degree in computer science, IT, or related; certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentOversees telecommunication systems, manages vendors, and plans infrastructure in corporate or service provider settingsMaintains and troubleshoots computer networks, manages network hardware and software in organizations
Employer & Industry UsageTelecom companies, large corporations, service providersBusinesses, IT firms, organizations with internal networks

While both roles require similar certifications and work in technology environments, a Telecommunication Manager focuses on managing telecommunication systems and vendor relationships, whereas a Network Administrator handles day-to-day network operations and troubleshooting.

Is a telecommunication manager a good career path?

A telecommunication manager oversees the planning, implementation, and maintenance of communication systems within organizations, requiring strong technical knowledge and leadership skills. It is considered a stable career with opportunities for advancement, especially with experience and relevant certifications such as Cisco or CompTIA. The role often involves managing teams, budgets, and technology upgrades in a fast-evolving industry.

What are the most commonly searched types of Telecommunication jobs in Rhode Island?

The most popular types of Telecommunication jobs in Rhode Island are:

Telecommunication Manager jobs near you
Infographic showing various Telecommunication Manager job openings in Rhode Island as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $91,332 per year, or $43.9 per hour.

Telecommunication Support Specialist

Beacon Systems, Inc

Warwick, RI • On-site

Other

Posted 5 days ago

Job description

Position Title: Telecommunications Help Desk Support Specialist
Location: Warwick RI USA
Work Arrangement: Onsite
Mode of Interview: In Person
Position Summary
The Call Center Representative Telecommunications Focus provides front-line customer support for voice, network, and communication-related issues. This role serves as the primary point of contact for employees, agencies, and partners seeking assistance with phone systems, call routing, voicemail, softphones, and basic connectivity problems. Representatives troubleshoot issues, document incidents, and escalate complex problems to telecommunications or infrastructure specialists.
Key Responsibilities
  • Answer incoming calls, tickets, and service requests related to telecommunications issues including:
  • Desk phones, softphones, headsets, and mobile endpoints
  • Voicemail, call forwarding, hunt groups, and auto-attendant issues
  • Basic Microsoft Teams Phone or legacy PBX support
  • Perform initial troubleshooting and provide step-by-step guidance to resolve common issues.
  • Create, classify, and update incidents within the ticketing system accurately.
  • Escalate unresolved or complex cases to Tier 2/Tier 3 telecom/network teams.
  • Communicate planned maintenance, outages, service changes, or updates to callers following predefined scripts.
  • Assist callers with password resets, account lockouts, and basic user profile or device provisioning steps when appropriate.
  • Monitor call queues, meet service-level targets, and maintain exceptional customer service quality.
  • Document recurring issues and recommend updates to knowledge base articles.
  • Collaborate with telecom engineers, network operations, and support managers to improve call flows and reduce repeat incidents.
Required Skills & Competencies
  • Strong customer-service mindset with clear verbal communication skills.
  • Basic understanding of telecommunications concepts (call routing, voicemail, softphone setup, PBX basics).
  • Ability to follow scripts, troubleshooting guides, and procedural checklists.
  • Comfort working with ticketing platforms (ServiceNow, Zendesk, or similar).
  • Ability to stay calm, patient, and professional under pressure.
  • Skilled at multitasking in a high-volume call-center environment.
Preferred Experience
  • Prior call-center or helpdesk support experience (1 3 years).
  • Familiarity with Microsoft Teams Phone, Avaya, Cisco, or other enterprise voice systems.
  • Experience supporting state or public-sector technology environments.
  • Knowledge of basic networking fundamentals (LAN/WAN, WiFi troubleshooting).
Typical Work Environment
  • High-volume support desk handling calls from statewide agency users.
  • Standard business hours; may include rotating shifts or on-call coverage depending on agency needs.
  • Work-from-office or hybrid environment depending on departmental policy.
Education
  • Associate s Degree or certificate equivalent required.
  • Additional technical certifications or telecom coursework preferred.

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