Telecom Support Jobs in Grand Prairie, TX (NOW HIRING)

The Telecom Provisioning & Billing Analyst plays a key role in ensuring reliable, cost-effective telecom services across Koch companies. In this role, you will manage telecom provisioning, billing, carrier relationships, and telecom expense management activities while helping identify opportunities to optimize services, improve processes, and create long-term value.

Our team serves as a trusted telecom capability supporting Koch companies around the world. We manage telecom provisioning, expense management, carrier relationships, contracts, and service optimization to help businesses stay connected and focused on creating value.

As telecom services continue to evolve, we are building new capabilities in automation, data, and process improvement while maintaining deep expertise in telecom operations and vendor management.

• Manage telecom provisioning activities including moves, adds, changes, disconnects, and service migrations
• Coordinate with carriers and vendors to obtain quotes, order services, and resolve operational issues
• Review and audit telecom invoices to ensure billing accuracy and adherence to contracted rates
• Maintain telecom inventory records, service documentation, and contract information
• Manage Telecom Expense Management (TEM) projects and identify opportunities for cost optimization
• Partner with business stakeholders to understand requirements and recommend solutions that create value
• Identify and implement process improvements that enhance efficiency, data quality, and operational effectiveness

• Experience supporting telecom provisioning, telecom expense management, inventory management, contract administration, or invoice auditing
• Experience working and communicating with stakeholders, vendors, service providers or telecom carriers
• Experience reviewing invoices, contracts, inventories, or documentation with an attention to detail
• Experience managing multiple priorities, projects, or service requests simultaneously
• Experience seeking opportunities to improve process and challenging assumption to create more value.

• Experience supporting telecom operations, provisioning, or Telecom Expense Management (TEM)
• Knowledge of voice, internet, wireless, data networking, and related telecom services
• Experience with vendor, contract, or inventory management
• Experience using reporting, workflow automation, or process improvement tools
• Demonstrated ability to identify trends, solve problems, and influence outcomes across stakeholders

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Koch creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs about 120,000 employees across the globe.

At Koch, employees are empowered to do what they do best to make life better. Learn how ourbusiness philosophy helps employees unleash their potential while creating value for themselves and the company.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.

Our benefits plan includes -

• medical
• dental
• vision
• flexible spending and health savings accounts
• life insurance
• ADD
• disability
• retirement
• paid vacation/time off
• educational assistance
• infertility assistance
• paid parental leave
• adoption assistance

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. (For Illinois E-Verify information aquí , or tu ).