Telecom Program Manager Jobs in Hawaii (NOW HIRING)

Aloha! One of Hawaii's largest telecom companies is seeking a Managed Network Services Engineer II is responsible for the support, configuration, troubleshooting, planning, and implementation of network services for the client's Managed Services customers and key Business Services clients. This role collaborates closely with cross functional teams--including Core Network, OSP Planning and Engineering, and VoIP Engineering--to deliver reliable, scalable, and high performance network solutions across a wide range of service offerings. The engineer will lead technical projects, proactively manage customer environments, and ensure accurate configuration and ongoing support of diverse network infrastructures. With a strong emphasis on customer satisfaction and operational excellence, this role plays a critical part in advancing the client's mission to deliver exceptional managed network services that enable client success and business growth.

Top Skills' Details

1. 3-5 years of hands-on experience engineering and managing IP networks preferred

2. Strong background in configuration and maintenance of routers, switches, firewalls, and related devices.

2. Cisco CCNA certification

Essential Functions

Monitor network health and collaborate with customers and internal teams to enhance operational efficiency, manage capacity, and plan for growth.

Analyze customer network performance with precision, responding to incidents promptly and objectively.

Design, configure, and implement customer and core IP network solutions within defined processes and timelines (OLAs).

Implement network designs that achieve SLA-defined targets for performance, reliability, and scalability.

Lead network deployment projects by planning, developing methods of procedure (MOPs), and coordinating technical resources effectively.

Execute Layer 2 and Layer 3 service configurations for enterprise and carrier clients.

Serve as a technical resource to cross-functional product and project teams during new service development and deployment.

Maintain professional, ongoing communication with customers, vendors, and internal stakeholders.

Accurately document all activities and communications in the ticketing system, ensuring timely and precise time entry.

Comply with company policies regarding vacation, leave, on-call duties, and flexible scheduling.

Participate in a scheduled on-call rotation supporting a 24x7 production environment.

Additional Skills & Qualifications

Advanced knowledge of IP networking, including dynamic routing protocols (OSPF, EIGRP, BGP).

Experience with enterprise networking and security technologies such as VLANs, QoS, multicast, GPON, DIA, SD-WAN, MPLS, cloud connectivity (e.g., AWS Direct Connect, Azure ExpressRoute), next-generation firewalls (NGFWs), VPNs, and optical transport systems.

Hands-on experience with platforms from vendors like Fortinet, Cisco, Arista, Meraki and Palo Alto Networks.

Skilled with network analysis and monitoring tools (e.g., traceroute, wireshark, tcpdump, packet analyzers).

Familiarity with telecom provisioning processes.

Hands-on experience configuring both hardware and software-based firewalls.

Strong customer service and communication skills, with a proven ability to explain technical concepts clearly.

Experience with Visio or similar tools for creating detailed network diagrams.

Project management experience and previous leadership roles are a plus

Expert-level understanding of TCP/IP and related technologies.

Proficient with QoS, multicast, bandwidth management, and IP service enhancements.

Hands-on experience with SD-WAN, cloud connectivity solutions (e.g., AWS Direct Connect, Azure ExpressRoute), and virtualization technologies a plus.

Familiarity with security frameworks including next-generation firewalls (NGFW), Zero Trust Architecture, and VPN technologies.

Experience with fiber optic networks and technologies such as GPON and DWDM.

Knowledge of container networking and automation tools (e.g., Ansible, Terraform) a plus.

Skilled in using network monitoring and analysis tools like Wireshark, traceroute, tcpdump, and cloud-native monitoring platforms.

Excellent oral and written communication skills.

Strong time management, problem-solving, and organizational skills.

Ability to work both independently and collaboratively.

Work Environment

Hybrid work schedule, standard work hours normally but occasional after hours work

Compliance Requirements

Drug Test and background check required

This is a Contract position based out of HONOLULU, HI.

The pay range for this position is $35.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in HONOLULU,HI.

This position is anticipated to close on Jun 11, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.