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Telecom Order Specialist Jobs (NOW HIRING)

Digital Direction

Telecom Order Specialist

Chicago, IL · On-site

Our Managed Telecom Solution (MTS) enables us to acquire, provision, and support corporate telecommunications environment. MTS lifecycle capabilities include ordering and provisioning, inventory ...

Digital Direction

Telecom Order Specialist

Our Managed Telecom Solution (MTS) enables us to acquire, provision, and support corporate telecommunications environment. MTS lifecycle capabilities include ordering and provisioning, inventory ...

Digital Direction

Telecom Order Specialist

Chicago, IL · On-site

Our Managed Telecom Solution (MTS) enables us to acquire, provision, and support corporate telecommunications environment. MTS lifecycle capabilities include ordering and provisioning, inventory ...

Prodapt

ServiceNow Architect

Dallas, TX

$70.75 - $89.25/hr

ServiceNow Certified Application Developer (CAD) * ServiceNow Certified Implementation Specialist (CIS) in: * Telecom Service Management (TSM) * Telecom Order Management (OMT) * TM Forum Framework ...

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Telecom Order Specialist information

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How much do telecom order specialist jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for telecom order specialist in the United States is $23.90, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telecom Order Specialist, and why are they important?

To thrive as a Telecom Order Specialist, you need strong organizational skills, attention to detail, and a solid understanding of telecommunications products and services, often supported by experience in telecom or customer service roles. Familiarity with order management systems, CRM software, and sometimes industry certifications such as CompTIA Network+ are typically required. Excellent communication, problem-solving abilities, and the capacity to multitask under tight deadlines are essential soft skills. These competencies ensure accurate order processing, effective coordination between teams, and high customer satisfaction in a fast-paced technology environment.

What are some common challenges Telecom Order Specialists face when coordinating service installations and how can they be addressed?

Telecom Order Specialists often encounter challenges such as managing tight installation timelines, ensuring accurate order details, and coordinating between multiple teams like sales, engineering, and field technicians. To address these challenges, it's important to maintain clear communication, stay organized with robust tracking systems, and proactively resolve discrepancies or delays. Developing strong relationships with both internal teams and external clients can also help streamline processes and improve overall service delivery.

What is the difference between Telecom Order Specialist vs Telecom Customer Service Representative?

AspectTelecom Order SpecialistTelecom Customer Service Representative
Primary RoleProcessing and managing telecom service ordersAssisting customers with inquiries, billing, and support
Required SkillsOrder entry, technical knowledge, attention to detailCommunication, problem-solving, customer service
Work EnvironmentOffice setting, often in a call center or back-officeCall center, customer support centers
CertificationsKnowledge of telecom products, basic technical certificationsCustomer service certifications optional

While both roles operate within the telecom industry and may share some technical knowledge, the Telecom Order Specialist primarily focuses on processing service orders and technical setup, whereas the Telecom Customer Service Representative handles customer inquiries, billing issues, and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are Telecom Order Specialists?

Telecom Order Specialists are professionals responsible for processing and managing orders related to telecommunications services and equipment. They coordinate between customers, vendors, and internal departments to ensure the accurate and timely delivery of telecom products or services. Their duties often include order entry, tracking, troubleshooting, and customer support. Telecom Order Specialists play a key role in ensuring customers receive the correct telecom solutions according to their needs, while adhering to company policies and industry regulations.
More about Telecom Order Specialist jobs
What cities are hiring for Telecom Order Specialist jobs? Cities with the most Telecom Order Specialist job openings:
What states have the most Telecom Order Specialist jobs? States with the most job openings for Telecom Order Specialist jobs include:
What job categories do people searching Telecom Order Specialist jobs look for? The top searched job categories for Telecom Order Specialist jobs are:
Telecom Order Specialist jobs near you
Infographic showing various Telecom Order Specialist job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, 17% Hybrid, and 33% Remote job distribution, with an average salary of $49,717 per year, or $23.9 per hour.
Telecom Order Specialist

Telecom Order Specialist

Digital Direction

Chicago, IL • On-site

Other

Posted 14 days ago

Job description

Welcome to Digital Direction, your source for Managed Telecom Solutions.

We help CIO’s, IT Directors and IT departments manage telecommunications by serving as their Managed Telecom Solutions team.

Our Managed Telecom Solution (MTS) enables us to acquire, provision, and support corporate telecommunications environment. MTS lifecycle capabilities include ordering and provisioning, inventory management, invoice auditing, expense management, contract and rate negotiation, and trouble ticket and billing helpdesk services.

Our unique mix of people includes Advisors with experience managing Fortune 2000 customers for major carriers and advocates with an average of 20+ years of back office carrier experience enabling Digital Direction to deliver an unmatched mix of cost control and operational efficiency for our customers.

Perhaps most important, our customers receive an advocacy based solution with guaranteed results averaging 35% reduction in total telecom spend, no sales “pitch” and substantially improved operational efficiency. Digital Direction is a company absolutely dedicated to helping customers reduce their telecom spend, leverage their communications environment, and creates a single point of contact for experienced advice and dedicated customer advocacy.

This position is responsible for representing Digital Direction as part of a Managed Telecom Team for our existing and new customer base.  The candidate would interface with clients and vendors to facilitate client orders.  This role has a customer service function, supporting our clients as they make changes to their telecom environment. The position offers virtual office (remote).  

Principal Duties and Responsibilities:

  • 5+ years of high-level experience in a related field operations within a telecommunications company
  • Must have excellent customer service skills and interpersonal skills
  • Must have advanced level skills in MS Office including Excel and CRM
  • Ability to work under pressure and to multi-task
  • Proactive, self-motivated, and determined attitude
  • Customer focused with an eagerness to engage when issues are encountered

Responsible for the operational daily management of telecommunications including;

  • Project coordination of customer moves, adds, change, and disconnect orders
  • Voice and data migrations
  • Background in managing and ordering legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex
  • Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies
  • You must be able to review telecom order packages, submit to carrier, then manage project through installation
  • Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, GTT, Orange, China Telecom as well as other telecommunications companies
  • Ability to understand, analyze and explain Telco USOCs on CSRs
  • Build inventory records in our CRM utilizing CSRs
  • Possess a high understanding of Telecom contracts

Review of Daily Responsibilities:

  • Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion. 

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