Telecom Operations Manager Jobs in Duarte, CA (NOW HIRING)

Change Management Analyst - Telecom

Location : Onsite at Los Angeles, CA

Duration : 12 Months

Position Summary

The Change Management Analyst will support the Utility Telecom Engineering organization by coordinating and managing changes across critical telecommunications infrastructure and services. This role is responsible for facilitating the end-to-end change management process, including the creation, review, approval, scheduling, and documentation of Change Requests (CRQs) associated with telecom projects and operational activities.

The analyst will work closely with Telecom Engineering, Network Operations, Field Operations, Project Managers, Cybersecurity, and other stakeholders to ensure changes are implemented safely, efficiently, and in compliance with utility operational standards.

Key Responsibilities

• Create, manage, and track Change Requests (CRQs) for telecom infrastructure projects and operational activities.
• Coordinate change activities with Telecom Engineering teams supporting:
  • Microwave communications systems
  • Land Mobile Radio (LMR) systems
  • Private LTE (pLTE) networks
  • Fiber optic networks
  • WAN/LAN connectivity
  • Network routing and switching infrastructure
  • Utility operational communications systems
• Facilitate change review meetings and ensure appropriate stakeholder participation and approvals.
• Review proposed changes for completeness, business impact, risk, implementation plans, testing requirements, and rollback procedures.
• Maintain change schedules and coordinate implementation windows to minimize operational risk and service disruptions.
• Track change execution and ensure all required documentation is completed and archived.
• Monitor change management metrics, KPIs, and compliance reporting.
• Support outage coordination, maintenance activities, and emergency change processes when required.
• Partner with Telecom Engineering, Operations, Cybersecurity, and Project teams to ensure changes align with utility operational requirements.
• Identify opportunities to improve change management processes, governance, and documentation standards.
• Support audits and compliance activities related to change management controls and operational procedures.

Required Qualifications

• Bachelor's degree in Information Technology, Telecommunications, Engineering, Business, or related field; equivalent experience may be considered.
• 3+ years of experience in Change Management, IT Operations, Network Operations, Telecommunications, or related technical environments.
• Experience creating and managing Change Requests (CRQs) within a formal change management process.
• Experience coordinating technical changes across multiple teams and stakeholders.
• Strong understanding of telecommunications infrastructure and networking concepts.
• Experience working with ticketing and change management platforms such as ServiceNow or similar ITSM tools.
• Strong organizational, communication, and documentation skills.
• Ability to manage multiple priorities in a fast-paced operational environment.

Preferred Qualifications

• Experience supporting utility, energy, telecommunications, or critical infrastructure organizations.
• Familiarity with telecom technologies including microwave, radio systems, fiber networks, IP/MPLS, routing and switching, and private LTE networks.
• Knowledge of ITIL Change Management processes and best practices.
• Experience supporting operational technology (OT) or mission-critical communications environments.
• ITIL Foundation certification or equivalent.

Desired Skills

• Change Management
• ServiceNow Change Management
• CRQ Creation and Coordination
• Telecom Operations
• Microwave Networks
• Radio Communications Systems
• Fiber Optic Networks
• Private LTE (pLTE)
• Network Connectivity
• Stakeholder Management
• Risk Assessment
• Technical Documentation
• Scheduling and Coordination
• Process Improvement
• Utility Operations Support

Typical Projects Supported

• Microwave network upgrades and expansions
• Radio system replacements and enhancements
• Private LTE network deployments
• Fiber backbone upgrades
• Telecom equipment refreshes
• Network connectivity migrations
• Telecom cybersecurity remediation activities
• Substation communications upgrades