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Telecom Operations Manager Jobs in Claymont, DE (NOW HIRING)

Temple Health

UCC Telecom Technician

Philadelphia, PA · On-site

The UCC Telecom Technician focuses on routine support tickets, coordinating and deploying VOIP and ... Initiate and manage escalations through operations leadership and Inventory management. Includes ...

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Telecom Operations Manager information

See Claymont, DE salary details

$30.2K

$61.9K

$115.6K

How much do telecom operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for telecom operations manager in Claymont, DE is $61,906.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $75,600.00 per year, depending on experience, location, and employer.

What is a telecom operations manager?

Telecom Operations Managers are professionals responsible for overseeing the daily operations and maintenance of telecommunications systems and networks. They ensure that all network services, such as voice, data, and wireless communications, run smoothly and efficiently. Their duties include managing technical teams, coordinating network installations or repairs, monitoring system performance, and ensuring compliance with industry standards and regulations. Telecom Operations Managers also play a key role in troubleshooting issues, optimizing processes, and implementing new technologies to improve service quality.

What are the key skills and qualifications needed to thrive as a telecom operations manager?

To thrive as a Telecom Operations Manager, you need a strong background in telecommunications networks, project management, and team leadership, typically supported by a bachelor's degree in engineering or a related field. Familiarity with network management systems (NMS), OSS/BSS platforms, and industry certifications like PMP or ITIL is highly valued. Exceptional problem-solving, communication, and organizational skills help you manage teams and coordinate across departments. These skills ensure efficient network operations, minimize downtime, and drive successful project delivery in a complex, fast-paced industry.

What are the main challenges telecom operations managers face when overseeing network performance and reliability?

Telecom Operations Managers often encounter challenges such as managing rapid technological changes, ensuring minimal network downtime, and coordinating cross-functional teams to resolve service disruptions quickly. They must balance proactive maintenance with urgent troubleshooting, all while meeting strict service level agreements (SLAs) and customer expectations. Additionally, they regularly collaborate with engineers, vendors, and customer service teams to implement upgrades and optimize network resources, making strong communication and problem-solving skills essential for success.

What is the difference between Telecom Operations Manager vs Network Technician?

AspectTelecom Operations ManagerNetwork Technician
CredentialsBachelor's degree in telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+Associate's degree or technical certification; CCNA or CompTIA Network+ often preferred
Work EnvironmentOversees teams, manages projects, and coordinates telecom services in office or field settingsHands-on installation, maintenance, and troubleshooting of network hardware and systems
Employer & Industry UsageTelecom companies, service providers, large corporationsTelecom providers, IT service companies, network installation firms

The Telecom Operations Manager focuses on overseeing telecom services, managing teams, and ensuring operational efficiency, while the Network Technician handles technical installation and troubleshooting tasks. Both roles require relevant certifications and work within the telecom industry, but their responsibilities differ in scope and focus.

Is a telecom operations manager a high paying job?

Telecom operations managers typically earn above-average salaries compared to many other management roles, with compensation influenced by experience, location, and company size. They often require strong technical knowledge, leadership skills, and certifications, which can contribute to higher pay levels.

What are popular job titles related to Telecom Operations Manager jobs in Claymont, DE?

For Telecom Operations Manager jobs in Claymont, DE, the most frequently searched job titles are:

What job categories do people searching Telecom Operations Manager jobs in Claymont, DE look for?

The top searched job categories for Telecom Operations Manager jobs in Claymont, DE are:

Telecom Operations Manager jobs near you
Infographic showing various Telecom Operations Manager job openings in Claymont, DE as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $61,906 per year, or $29.8 per hour.

ServiceNow TSM & TSOM Developer

Inabia Solutions and Consulting, Inc.

Philadelphia, PA • On-site

$54.50 - $75/hr

Contractor

Re-posted 3 days ago

Job description

Overview
Inabia is seeking an experienced an onsite 5-days per week ServiceNow TSM & TSOM Developer to design, develop, and implement enterprise-grade solutions on the ServiceNow platform with a primary focus on Telecommunications Service Management (TSM) and Telecommunications Service Operations Management (TSOM). This is a fully onsite role based in Philadelphia, PA, requiring deep hands-on expertise in ServiceNow telecom modules, workflow automation, service orchestration, and OSS/BSS integrations. The successful candidate will collaborate with business stakeholders, solution architects, and cross-functional teams to deliver scalable solutions that elevate service assurance, order fulfillment, network operations, and overall customer experience.
Responsibilities
  • Design, develop, configure, and customize ServiceNow applications with a primary focus on TSM and TSOM modules.
  • Configure forms, workflows, Flow Designer, business rules, client scripts, UI policies, UI actions, Script Includes, and ACLs.
  • Create reusable components and custom ServiceNow applications as needed.
  • Configure and customize ServiceNow TSM applications to support telecom service catalog, service inventory, service lifecycle management, and service fulfillment processes.
  • Implement telecom-specific workflows for provisioning, activation, service modifications, and decommissioning.
  • Configure telecom products, service offerings, and customer service workflows.
  • Implement TSOM capabilities for network operations and service assurance.
  • Configure service topology and dependency mapping.
  • Support event correlation, incident management, alarm management, and root cause analysis.
  • Develop automated remediation workflows for telecom incidents and outages.
  • Support telecom network inventory management and operational dashboards.
  • Develop REST and SOAP integrations with OSS/BSS systems.
  • Integrate ServiceNow with network monitoring tools including SolarWinds, Splunk, Dynatrace, AppDynamics, and Cisco DNA Center.
  • Develop integrations with CMDB, Discovery, Event Management, and external telecom applications.
  • Configure IntegrationHub and MID Server components.
  • Configure and maintain CMDB data models; support Discovery and Service Mapping implementations.
  • Ensure accurate CI relationships and telecom service mapping while maintaining CMDB health and data quality.
  • Develop workflows using Flow Designer to automate telecom operational processes, including orchestration, approval workflows, automated provisioning, and ticket routing.
  • Participate in Agile ceremonies, perform code reviews, and ensure adherence to ServiceNow development standards.
  • Mentor junior developers as needed.
  • Prepare technical design documents, maintain configuration documentation, and support release management activities.

Key Qualifications
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • 5+ years of hands-on ServiceNow development experience.
  • 2+ years of hands-on experience with ServiceNow TSM and/or TSOM implementations.
  • Recent project experience in the Telecom industry (required).
  • Strong JavaScript development skills.
  • Experience with ServiceNow Flow Designer and IntegrationHub.
  • Strong understanding of ServiceNow platform architecture and best practices.
  • Experience with CMDB, Discovery, and Service Mapping.
  • Solid knowledge of telecom service lifecycle management.
  • Experience working in Agile/Scrum environments.

Preferred Qualifications
  • ServiceNow Certified Application Developer (CAD) or other relevant ServiceNow certifications.
  • Hands-on experience integrating with SolarWinds, Splunk, Dynatrace, AppDynamics, or Cisco DNA Center.
  • Experience with OSS/BSS system architectures and integrations.

Apply