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Telecom Operations Analyst Jobs in Iowa (NOW HIRING)

MCI Careers

Senior Accountant

Iowa City, IA · On-site

$40K - $55K/yr

This position manages the operation of the accounting department by providing leadership, guidance ... analysis, preparation, and maintenance of financial records. You will lead other accounting ...

Sabre Industries

EHS Safety Trainer (Days)

Sioux City, IA · On-site

$68K/yr

Conducts needs analyses and leads the development of training programs to ensure that employees ... Evaluates employees on equipment operations (e.g., Forklifts, Overhead Bridge Cranes, Elevated Work ...

MCI Military Recruitment

VP BPO Sales

Iowa, IA · Remote

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Proficiency in CRM systems and sales analytics tools * Deep understanding of BPO operations, market ...

Sabre Industries

Maintenance Tech (Days)

Sioux City, IA · On-site

$18.50 - $28/hr

... telecom solutions. We reliably build a better world together; one customer, one team, and one ... Ensures operation of machinery and mechanical equipment by completing preventive maintenance ...

HBK Engineering, LLC

Project Manager

Iowa City, IA · On-site

... analysis, and constructability of new and existing utility systems * Act as team lead in ... Coordinate design activities to ensure installation and operations comply with specifications ...

SupportFinity™

SVP of Sales

Nevada, IA · On-site

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on ... Sales Operations & Enablement Oversee the development of scalable sales processes, tools, and ...

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Telecom Operations Analyst information

What is a telecom operations analyst?

Telecom Operations Analysts are professionals who manage, monitor, and optimize telecommunications systems within an organization. They analyze network performance, troubleshoot issues, and ensure that communication services such as voice, data, and video are running efficiently. These analysts often work with vendors, handle billing or cost analysis, and provide recommendations to improve telecom infrastructure. Their role is crucial for maintaining uninterrupted and cost-effective communication services.

What are the main challenges a telecom operations analyst faces when managing network performance and service reliability?

Telecom Operations Analysts often encounter challenges in proactively identifying and resolving network issues to maintain optimal performance and service reliability. They must analyze large volumes of network data, coordinate with cross-functional teams, and respond quickly to outages or service disruptions. Balancing the need for immediate problem-solving with ongoing process improvements can be demanding, but it's also a key part of the role’s dynamic environment. Strong communication and analytical skills help analysts effectively collaborate with engineers, vendors, and support teams to ensure seamless network operations.

What are the key skills and qualifications needed to thrive as a telecom operations analyst, and why are they important?

To thrive as a Telecom Operations Analyst, you need a solid understanding of telecommunications networks, data analysis, and problem-solving, typically backed by a degree in computer science, information technology, or a related field. Familiarity with network management tools, telecom billing systems, and relevant certifications like CompTIA Network+ or Cisco CCNA is often required. Strong analytical thinking, attention to detail, and effective communication skills help you interpret data and collaborate with cross-functional teams. These skills are essential for optimizing telecom operations, minimizing downtime, and ensuring efficient service delivery.

What is the difference between Telecom Operations Analyst vs Network Analyst?

AspectTelecom Operations AnalystNetwork Analyst
Required CredentialsBachelor's in Telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+Bachelor's in Computer Science, Networking, or related; certifications like CCNA or CompTIA Network+
Work EnvironmentTelecom service providers, corporate telecom departments, network operations centersIT departments, network service providers, data centers
Employer & Industry UsageTelecom companies, large corporations managing telecom infrastructureIT firms, telecom companies, enterprise networks
Common Search & ComparisonYesYes

While both roles involve network and communication systems, Telecom Operations Analysts focus on managing telecom services, billing, and network performance specific to telecommunications providers. Network Analysts primarily handle network infrastructure, troubleshooting, and performance optimization across various IT environments. The roles often overlap in certifications and work environments, but their core responsibilities differ in scope and focus.

Is a telecom operations analyst entry level?

A telecom operations analyst role can be entry level or require some experience, depending on the employer. Entry-level positions typically require basic knowledge of telecommunications systems, data analysis, and relevant tools like Excel or network monitoring software. More advanced roles may require prior experience or certifications such as Cisco or CompTIA certifications.

What cities in Iowa are hiring for Telecom Operations Analyst jobs?

Cities in Iowa with the most Telecom Operations Analyst job openings:

Senior Accountant

Iowa City, IA • On-site

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

$40K - $55K/yr

Full-time

Re-posted 13 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

 At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are hiring for a senior accountant in the executive management team. This position manages the operation of the accounting department by providing leadership, guidance, and support, as well as a wide variety of complex professional accounting duties in the analysis, preparation, and maintenance of financial records. You will lead other accounting personnel and report for Mass Markets programs and business activities in accordance with standard policies, legal requirements, and professional standards.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Performs Accounts Receivable functions including invoicing, manual check application, aging reports, and account reconciliation
  • Enters routine journal entries and bank transactions
  • Enters AP bills and credit card transactions if needed
  • Performs month-end closing and reconciliation
  • Reconciles, investigates, corrects, and adjusts accounting information
  • Performs bank reconciliation
  • Supports department peers as needed

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

The ideal candidate for this role would share and understand the high growth objectives of Mass Markets.  Demonstrated ability in an accountant role is a must.  The right candidate will exhibit good business judgment and acumen and be both confident and flexible in their views.  This position will require the ability to work with multiple business units to acquire operational knowledge and execute departmental initiatives.  Demonstrated interpersonal skills and oral and written communication skills are a must. 

  • Bachelor's degree in accounting or finance
  • 1-2 years of accrual basis accounting working experiences including accounts receivable, journal entries, month-end closing and reconciliation, and bank reconciliation.
  • Regular and reliable attendance is an essential function of this position
  • Strong oral and written communication skills; ability to interact within all levels of the organization
  • Demonstrates ability to successfully plan, organize and manage projects
  • Detail-oriented, excellent proofreading and editing skills
  • Ability to work effectively in a fast-paced environment, organized, able to prioritize and work independently
  • Exceptionally self-motivated and directed
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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