IVR / Telephony Engineer
Nashville, TN · On-site
Administer SecureLogix voice firewalls to analyze call signaling in real-time, detecting and ... Strong understanding of VoIP protocols (SIP, RTP), telecom networking, and API integrations (REST ...
IVR / Telephony Engineer
Nashville, TN · On-site
Administer SecureLogix voice firewalls to analyze call signaling in real-time, detecting and ... Strong understanding of VoIP protocols (SIP, RTP), telecom networking, and API integrations (REST ...
Project Manager- Network Access Service Delivery
Knoxville, TN · On-site
$44 - $56/hr
... at Momentum Telecom. This position will manage the implementation and on-boarding projects of ... Proactive * Analytical skills * Conflict resolution skills * Accuracy and attention to detail
Quick apply
Project Manager- Network Access Service Delivery
Knoxville, TN · On-site
$44 - $56/hr
... at Momentum Telecom. This position will manage the implementation and on-boarding projects of ... Proactive * Analytical skills * Conflict resolution skills * Accuracy and attention to detail
Assistant Network Administrator
Columbia, TN · On-site
$57K - $69K/yr
Configure and maintain VLAN's. routing protocols, VPN connections and coordinate telecom ... Excellent analytic and troubleshooting skills to troubleshoot and configure old and new devices and ...
Assistant Network Administrator
Columbia, TN · On-site
$57K - $69K/yr
Configure and maintain VLAN's. routing protocols, VPN connections and coordinate telecom ... Excellent analytic and troubleshooting skills to troubleshoot and configure old and new devices and ...
Assistant Network Administrator
Columbia, TN · On-site
$57K - $69K/yr
Configure and maintain VLAN's. routing protocols, VPN connections and coordinate telecom ... Excellent analytic and troubleshooting skills to troubleshoot and configure old and new devices and ...
Assistant Network Administrator
Columbia, TN · On-site
$57K - $69K/yr
Configure and maintain VLAN's. routing protocols, VPN connections and coordinate telecom ... Excellent analytic and troubleshooting skills to troubleshoot and configure old and new devices and ...
Senior Tech Support Analyst
Nashville, TN · On-site
... Telecom systems such as Teams and RingCentral * Serve as an escalation point for high-impact or ... Strong troubleshooting skills across hardware, software, and network-related issues * Experience ...
Senior Tech Support Analyst
Nashville, TN · On-site
... Telecom systems such as Teams and RingCentral * Serve as an escalation point for high-impact or ... Strong troubleshooting skills across hardware, software, and network-related issues * Experience ...
Senior Tech Support Analyst
Nashville, TN · On-site
... Telecom systems such as Teams and RingCentral * Serve as an escalation point for high-impact or ... Strong troubleshooting skills across hardware, software, and network-related issues * Experience ...
Senior Tech Support Analyst
Nashville, TN · On-site
... Telecom systems such as Teams and RingCentral * Serve as an escalation point for high-impact or ... Strong troubleshooting skills across hardware, software, and network-related issues * Experience ...
... Telecom systems such as Teams and RingCentral * Serve as an escalation point for high-impact or ... Strong troubleshooting skills across hardware, software, and network-related issues * Experience ...
... Telecom systems such as Teams and RingCentral * Serve as an escalation point for high-impact or ... Strong troubleshooting skills across hardware, software, and network-related issues * Experience ...
Construction Manager
Knoxville, TN · On-site
... with (Telecom, Fiber, Wireless and HFC) Network drafters/designers to create efficient route ... Strong analytical and problem-solving skills required. * Intermediate ability with Windows ...
Construction Manager
Knoxville, TN · On-site
... with (Telecom, Fiber, Wireless and HFC) Network drafters/designers to create efficient route ... Strong analytical and problem-solving skills required. * Intermediate ability with Windows ...
Construction Manager
Knoxville, TN · On-site
... with (Telecom, Fiber, Wireless and HFC) Network drafters/designers to create efficient route ... Strong analytical and problem-solving skills required. * Intermediate ability with Windows ...
Quick apply
Construction Manager
Knoxville, TN · On-site
... with (Telecom, Fiber, Wireless and HFC) Network drafters/designers to create efficient route ... Strong analytical and problem-solving skills required. * Intermediate ability with Windows ...
... with (Telecom, Fiber, Wireless and HFC) Network drafters/designers to create efficient route ... Strong analytical and problem-solving skills required. * Intermediate ability with Windows ...
... with (Telecom, Fiber, Wireless and HFC) Network drafters/designers to create efficient route ... Strong analytical and problem-solving skills required. * Intermediate ability with Windows ...
OSP Engineering Supervisor
$35 - $40/hr
Lead and support a team across multiple telecom design projects. * Ensure project deliverables ... Analyze project and performance data using tools like Excel or Google Sheets to identify trends and ...
Quick apply
OSP Engineering Supervisor
$35 - $40/hr
Lead and support a team across multiple telecom design projects. * Ensure project deliverables ... Analyze project and performance data using tools like Excel or Google Sheets to identify trends and ...
OSP Engineering Supervisor
$35 - $40/hr
Lead and support a team across multiple telecom design projects. * Ensure project deliverables ... Analyze project and performance data using tools like Excel or Google Sheets to identify trends and ...
Quick apply
OSP Engineering Supervisor
$35 - $40/hr
Lead and support a team across multiple telecom design projects. * Ensure project deliverables ... Analyze project and performance data using tools like Excel or Google Sheets to identify trends and ...
Camera/CCTV Installation Technician
Pulaski, TN · On-site
$49K - $56K/yr
Participate in daily safety meetings, toolbox talks, Job Safety Analyses, and project briefings ... Network Cabling and Patch Panels Security Systems Commercial Construction or Healthcare ...
Quick apply
Camera/CCTV Installation Technician
Pulaski, TN · On-site
$49K - $56K/yr
Participate in daily safety meetings, toolbox talks, Job Safety Analyses, and project briefings ... Network Cabling and Patch Panels Security Systems Commercial Construction or Healthcare ...
Architects storage, compute, and networking for all bare metal and virtual systems, while also ... Leads change control by reviewing changes for technical accuracy and risk analysis; * Partners with ...
Quick apply
Architects storage, compute, and networking for all bare metal and virtual systems, while also ... Leads change control by reviewing changes for technical accuracy and risk analysis; * Partners with ...
Architects storage, compute, and networking for all bare metal and virtual systems, while also ... Leads change control by reviewing changes for technical accuracy and risk analysis; * Partners with ...
Architects storage, compute, and networking for all bare metal and virtual systems, while also ... Leads change control by reviewing changes for technical accuracy and risk analysis; * Partners with ...
Product Manager
Knoxville, TN · On-site
This role leads product strategy, market opportunity analysis, pricing, revenue growth, and go-to ... Vericom Global Solutions is a leading provider of network infrastructure and connectivity solutions ...
Product Manager
Knoxville, TN · On-site
This role leads product strategy, market opportunity analysis, pricing, revenue growth, and go-to ... Vericom Global Solutions is a leading provider of network infrastructure and connectivity solutions ...
Field Technician - Nashville, TN
Nashville, TN · On-site
$25.96 - $43.27/hr
Working knowledge of network architectures and telecom infrastructure including fiber networks ... Possess sound technical skills, analytical ability, and judgment * Associate's degree or higher in ...
Field Technician - Nashville, TN
Nashville, TN · On-site
$25.96 - $43.27/hr
Working knowledge of network architectures and telecom infrastructure including fiber networks ... Possess sound technical skills, analytical ability, and judgment * Associate's degree or higher in ...
Spec, Infra Support Srvcs II
Memphis, TN · On-site
These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS ... Responsibilities Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom ...
Spec, Infra Support Srvcs II
Memphis, TN · On-site
These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS ... Responsibilities Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom ...
... telecom systems. You should have some experience in IT project management and solid technical ... Network traffic monitoring * Perform other duties as assigned by management Requirements are:
... telecom systems. You should have some experience in IT project management and solid technical ... Network traffic monitoring * Perform other duties as assigned by management Requirements are:
... telecom systems. You should have some experience in IT project management and solid technical ... Network traffic monitoring * Perform other duties as assigned by management Requirements are:
... telecom systems. You should have some experience in IT project management and solid technical ... Network traffic monitoring * Perform other duties as assigned by management Requirements are:
Telecom Network Analyst information
What is the difference between Telecom Network Analyst vs Network Engineer?
| Aspect | Telecom Network Analyst | Network Engineer |
|---|---|---|
| Certifications | CCNA, CompTIA Network+ | CCNA, CCNP, Cisco certifications |
| Work Environment | Telecom companies, service providers | IT departments, telecom firms, enterprise networks |
| Primary Focus | Analyzing telecom network performance, troubleshooting, optimizing telecom services | Designing, implementing, and maintaining network infrastructure |
| Common Usage | Telecom industry, service providers | IT and networking sectors, telecom infrastructure |
While both roles involve network knowledge, a Telecom Network Analyst primarily focuses on analyzing and troubleshooting telecom-specific networks, whereas a Network Engineer designs and maintains overall network infrastructure. The roles often overlap but differ in scope and responsibilities within the telecom industry.
What are popular job titles related to Telecom Network Analyst jobs in Tennessee? For Telecom Network Analyst jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Telecom Network Analyst jobs in Tennessee look for? The top searched job categories for Telecom Network Analyst jobs in Tennessee are:
What cities in Tennessee are hiring for Telecom Network Analyst jobs? Cities in Tennessee with the most Telecom Network Analyst job openings:
Job description
ITCON is seeking a skilled Mid-Level IVR / Telephony Engineer to architect and maintain the communications backbone of the call center. This call center facility operates 24/7/365 as the central hub for the government.
In this role, you will manage our FedRAMP-authorized Contact Center as a Service (CCaaS) environment. You will ensure that critical law enforcement calls are routed seamlessly, wait times are kept under one minute during surges, and our voice networks are aggressively defended against cyber and Telephony Denial of Service (TDoS) threats.
1. IVR & Routing Engineering
- Design, configure, and maintain complex Interactive Voice Response (IVR) menus and omnichannel routing scripts using Genesys (Genesys Cloud CX / Architect) to support an estimated 700+ daily law enforcement calls.
- Configure dynamic routing and queue management within the Genesys environment to ensure the system scales on-demand, absorbing sudden call volume surges (e.g., during mass enforcement operations) without degrading the <1 minute wait time Service Level Agreement (SLA).
- Develop and maintain Computer Telephony Integration (CTI) between Genesys and ServiceNow, ensuring "single-pane-of-glass " screen pops, automated case logging, and seamless data passing for call center operators.
2. Voice Security & Defense
- Administer SecureLogix voice firewalls to analyze call signaling in real-time, detecting and blocking call flooding or Telephony Denial of Service (TDoS) attacks at the network edge before they impact operator availability.
- Ensure all telephony operations comply with Client 4300A and Trusted Internet Connection (TIC) requirements, maintaining strict protection over Law Enforcement Sensitive (LES) communications.
3. Infrastructure & COOP Support
- Support the technical configuration of redundant connectivity, including dual-carrier fiber paths and independent Tactical Communications (TACCOM) systems to ensure 100% uptime during commercial network failures.
- Serve as the Tier 2/3 technical escalation point for SIP, VoIP, and telecom infrastructure issues, utilizing proactive monitoring tools to identify and resolve audio quality or routing anomalies.
Required Qualifications
- Experience: 3 to 5 years of hands-on experience in telecommunications, IVR development, or CCaaS administration.
- Platform Expertise: Demonstrated experience configuring and managing Genesys contact center solutions (Genesys Cloud CX, Genesys Engage, or PureConnect).
- Technical Knowledge: Strong understanding of VoIP protocols (SIP, RTP), telecom networking, and API integrations (REST/SOAP).
- Security Mindset: Familiarity with telephony security concepts, including defending against toll fraud and TDoS attacks.
Preferred Qualifications
- Experience integrating Genesys platforms with IT Service Management (ITSM) tools like ServiceNow.
- Certifications in Genesys (e.g., Genesys Cloud Certified Professional) or general networking (CCNA Collaboration).
- Previous experience supporting Client, ICE, or other federal law enforcement telephony environments.