Telecom Intern Jobs in Pennsylvania (NOW HIRING)

Job Responsibilities:
Primary Function:

• Perform Patient outreach to coordinate care, including schedule appointments.

• Collect all patient demographics and complete a full registration in EPIC for every patient that is scheduled.

• Complete review of patient coverage and submit authorizations for insurance.

• Interact with health system staff in coordinating patient care.

• Pharmacy prescription coordination and interactions with third parties.

• Image uploads and third party radiology support for Image Library/Reading Room staff.

• Excellent customer service, insurance knowledge and attention to detail are key competencies to ensure the accuracy of the patient's medical record and a positive customer experience.

• Room to grow in other areas within the health systems Radiology Department (Reading Room and Film Library)

Responsibilities:

• Demonstrate ability to navigate healthcare applications (Epic, Cerner, iCite, etc.) and Call Center applications/telecom equipment (Kyruus, Genesys, etc.)

• Gain knowledge of physician, department and overall healthcare scheduling processes to ensure accurate and appropriate physician/service referrals/appointment and scheduling of all outpatient services/exams.

• Complete a full patient registration including collection of all patient demographics, guarantor data and insurance eligibility and benefits.

• Provide excellent customer service to each caller including consistent use of customer service/telephone standards.

• Interacts with co-workers, visitors, and other staff consistent with the values of healthcare clients.

• Will document all calls in appropriate software.

Additional Responsibilities and Competencies:

• Accurate and consistent tracking of patient or third party interactions. Will ask on each call and follow PC reminders and prompts.

• Appropriate greeting for each interaction, including identifying self.

• Professionalism and respect at all times with patient, doctors or other healthcare parties.

• Request hospital affiliation or location patient prefers.

• Always offer to schedule an appointment to drive growth.

• Adhere to schedule (lunch, breaks, shift starts) and attendance policies.

• Direct patient access issues and concerns to Manager or Director.

• Consistent use of references and software prompts to enable accurate scheduling.

• Accurate registration of callers and classes, screenings, and special events.

• HIPAA guidelines should be followed on all patient encounters.

• Meet daily call volume ad quality metrics.

• Complete outbound scheduling calls from the healthcare system work-queues.

• Handling of service requests via web appointment request form.

Required Skills:

• Superior Customer Service and Telephone skills

• Ability to type and use a computer.

• Experience in a Healthcare Environment or Appointment Scheduling.

• Timeliness, patience and professionalism

• Insurance knowledge, sound judgement, critical thinking, pleasant telephone voice.

Preferred: Bachelors degree in related industry or working to obtain such.