Configure and manage Genesys Cloud routing, queues, agent profiles, permissions, and reporting ... Partners with telecom service vendors (Bandwidth, Veridas, Twilio, Google) on offerings and ...
Configure and manage Genesys Cloud routing, queues, agent profiles, permissions, and reporting ... Partners with telecom service vendors (Bandwidth, Veridas, Twilio, Google) on offerings and ...
Intelisys: CX Practice Specialist
Greenville, SC · On-site
$80K - $92K/yr
Microsoft Office (PowerPoint, Excel, Word) * CRM platforms * Webinar and presentation tools Preferred Qualifications * Telecom or channel ecosystem experience * Experience with CCaaS platforms such ...
Intelisys: CX Practice Specialist
Greenville, SC · On-site
$80K - $92K/yr
Microsoft Office (PowerPoint, Excel, Word) * CRM platforms * Webinar and presentation tools Preferred Qualifications * Telecom or channel ecosystem experience * Experience with CCaaS platforms such ...
Intelisys: Partner Experience Program Manager
Greenville, SC · On-site
$95K - $110K/yr
Experience in channel sales, telecom, SaaS, or technology distribution * Familiarity with product development lifecycle and go-to-market processes * Experience with survey tools, analytics, CRM, or ...
Intelisys: Partner Experience Program Manager
Greenville, SC · On-site
$95K - $110K/yr
Experience in channel sales, telecom, SaaS, or technology distribution * Familiarity with product development lifecycle and go-to-market processes * Experience with survey tools, analytics, CRM, or ...
Telecom Channel Manager information
See Greer, SC salary details
$67.8K - $75K
2% of jobs
$75K - $82.3K
3% of jobs
$82.3K - $89.5K
3% of jobs
$89.5K - $96.8K
3% of jobs
$96.8K - $104.1K
3% of jobs
$104.1K - $111.3K
0% of jobs
$111.3K - $118.6K
0% of jobs
$118.6K - $125.8K
0% of jobs
$125.8K - $133.1K
0% of jobs
$133.1K - $140.3K
0% of jobs
$141.2K is the 25th percentile. Wages below this are outliers.
$140.3K - $147.6K
85% of jobs
$67.8K
$137K
$147.6K
How much do telecom channel manager jobs pay per year?
What is the difference between Telecom Channel Manager vs Telecom Sales Representative?
| Aspect | Telecom Channel Manager | Telecom Sales Representative |
|---|---|---|
| Credentials | Relevant sales and industry certifications, experience in channel management | Sales certifications, product knowledge, customer service skills |
| Work Environment | Strategic planning, partner relations, team collaboration | Direct customer engagement, sales pitches, client meetings |
| Employer & Industry Usage | Telecom companies, channel partners, resellers | Telecom providers, retail outlets, direct sales teams |
| Search & Comparison Intent | Understanding channel management roles, career paths | Sales techniques, product info, customer engagement |
The Telecom Channel Manager focuses on developing and managing relationships with channel partners to drive sales, while the Telecom Sales Representative directly engages with customers to sell products. Both roles require telecom industry knowledge, but the Channel Manager emphasizes strategic partnership management, whereas the Sales Representative concentrates on direct sales and customer interaction.
What are the key skills and qualifications needed to thrive as a Telecom Channel Manager, and why are they important?
How does a Telecom Channel Manager typically collaborate with partners and internal teams to drive sales success?
What are Telecom Channel Managers?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 25 days ago
Modivcare rating
6.5
Based on 46 frontline employees who took The Breakroom Quiz
591st of 870 rated healthcare providers
Job description
Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
Configure and manage Genesys Cloud routing, queues, agent profiles, permissions, and reporting.
Provide support for the organization's CCaaS (Genesys Cloud CX) platform.
Expert experience with Genesys Cloud Architect, Genesys Cloud APIs, and Data Actions.
Familiarity with CI/CD pipelines with version control (Git) and strong knowledge of REST APIs, JSON, OAuth, and microservices architectures.
Designs and maintains contact center infrastructure including IVR/IVA omni-channel flows (chatbots, digital channels, and routing logic).
Participates in projects and new initiatives between telecom carriers, network, developers and telecom teams.
Provides support for contact center related technologies like reporting, outbound campaigns, and WFM.
Partners with telecom service vendors (Bandwidth, Veridas, Twilio, Google) on offerings and supports a combination of infrastructure design and maintenance.
Works with network and server teams, and other IT departments to support and provision necessary infrastructure for telecom environments.
Develops and maintains disaster recovery and business continuity plans for telecom and contact center systems, including regular testing and updates to ensure resilience in the event of disruptions.
Continuously monitors and optimizes the performance of telecom and contact center systems, identifying and addressing bottlenecks, inefficiencies, and areas for improvement and optimization.
Implements quality assurance processes for telecom services and contact center interactions, including monitoring call recordings, analyzing performance metrics, and providing feedback and coaching to improve service quality and customer satisfaction.
May support projects and perform other duties as assigned.
Bachelor's Degree preferred.
Seven (7) plus years overall Telecom experience.
Or equivalent combination of education and/or experience.
Must have extensive knowledge of telecommunications technology systems and process skills.
Must have minimum of 3 years of proven experience in Genesys Cloud Architect, demonstrating understanding, knowledge and execution in high volume contact center setting.
PC literate, including knowledge of office productivity tools (MS Suite: Excel, Word, etc).
Communications skills (listening, speaking, writing, inquiring).
Ability to work under pressure and handle stress.
Ability to participate in on-call schedule (after hours and weekend support).
Works well within a team environment as well as individually.
Must have excellent organizational and coordination skills.
Must demonstrate sound analytical skills.
Must be able to self-manage tasks and projects and keep management informed of progress.
Salary: $97,200 - $133,700
Bonus eligible based on individual and company performance.
Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidatesto submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities andencourage prospective candidates to check back often for new postings.
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare is an Equal Opportunity Employer.
- EEO is The Law - click here for more information
- Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
- We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us athr.recruiting@modivcare.com
What Modivcare employees say
Pay
Benefits
Hours and flexibility
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About Modivcare
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Denver, CO, US
Year founded
1996