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Telecom Billing Manager Jobs in Boston, MA (NOW HIRING)

KabaFusion

Telecom Engineer II

Lexington, MA · On-site

$115K - $135K/yr

... management of the organization's enterprise telecommunications systems. This role serves as a ... bills of materials. 7. Partners with service providers and vendors to resolve escalated issues ...

FlexTG

Manager Client Account Management

Boston, MA · Hybrid

$85K - $95K/yr

Partner with Sales, Service, Operations, Billing, and other cross-functional teams to deliver ... Managed Print Services, Managed Services, SaaS, Healthcare Services, Technology Services, Telecom ...

FlexTG

Manager Client Account Management

Boston, MA · Hybrid

$85K - $95K/yr

Partner with Sales, Service, Operations, Billing, and other cross-functional teams to deliver ... Managed Print Services, Managed Services, SaaS, Healthcare Services, Technology Services, Telecom ...

RingCentral

Senior Manager, Data Engineering

Belmont, MA · On-site

$190 - $232/hr

Experience with revenue recognition, billing systems, or subscription/SaaS revenue data ... Background in a high‑growth SaaS or telecom environment. * Experience migrating on‑prem systems ...

FlexTG

Manager Client Account Management

Boston, MA · Hybrid

Partner with Sales, Service, Operations, Billing, and other cross-functional teams to deliver ... Managed Print Services, Managed Services, SaaS, Healthcare Services, Technology Services, Telecom ...

All JobsTelecom Billing JobsTelecom Billing Manager JobsTelecom Billing Manager Jobs in Boston, MA

Telecom Billing Manager information

See Boston, MA salary details

$41.3K

$82K

$133.6K

How much do telecom billing manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for telecom billing manager in Boston, MA is $82,028.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,700.00 and $92,300.00 per year, depending on experience, location, and employer.

What does a telecom billing manager do?

A Telecom Billing Manager oversees the billing operations for telecommunications services, ensuring accurate invoicing, revenue assurance, and compliance with industry standards. They manage billing systems, resolve discrepancies, and coordinate with internal teams to handle customer billing queries and disputes. Additionally, they analyze billing data to identify trends, implement process improvements, and maintain regulatory compliance. Their role is essential in optimizing revenue flow and maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a telecom billing manager?

To thrive as a Telecom Billing Manager, you need expertise in billing operations, telecom industry knowledge, and a degree in finance, business, or a related field. Familiarity with telecom billing systems (such as Oracle BRM or Amdocs), data analysis tools, and regulatory compliance is typically required. Strong problem-solving, leadership, and communication skills help manage teams and resolve complex billing issues. These skills are crucial for accurate revenue management, regulatory compliance, and maintaining customer satisfaction in a dynamic telecom environment.

What are some common challenges faced by telecom billing managers when integrating new billing systems?

Telecom Billing Managers often encounter challenges such as data migration complexities, ensuring system compatibility with existing platforms, and maintaining billing accuracy during the transition. Coordinating with IT, finance, and customer service teams is essential to resolve integration issues and minimize disruptions. Strong project management and a proactive approach to troubleshooting are crucial for a smooth implementation and to ensure customers experience minimal impact.

What is the difference between Telecom Billing Manager vs Telecom Account Manager?

AspectTelecom Billing ManagerTelecom Account Manager
Primary FocusOverseeing billing processes, invoicing, and revenue managementManaging client relationships, sales, and account growth
Required SkillsBilling systems, data analysis, financial reportingCustomer service, sales, communication
Work EnvironmentFinance and billing departments within telecom companiesSales and customer service teams, client sites
CertificationsBilling certifications, finance-related credentialsSales or account management certifications

While both roles are essential in the telecom industry, the Telecom Billing Manager focuses on billing operations and revenue accuracy, whereas the Telecom Account Manager emphasizes client relationships and sales growth. Understanding these differences helps in choosing the right career path or hiring the appropriate professional.

What are popular job titles related to Telecom Billing Manager jobs in Boston, MA?

For Telecom Billing Manager jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Telecom Billing Manager jobs in Boston, MA look for?

The top searched job categories for Telecom Billing Manager jobs in Boston, MA are:

What cities near Boston, MA are hiring for Telecom Billing Manager jobs?

Cities near Boston, MA with the most Telecom Billing Manager job openings:

Telecom Billing Manager jobs near you

Manager of Telecom Engineering Platform

Staples, Inc.

Framingham, MA • On-site

Full-time

Retirement, PTO

Posted 23 days ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 636 frontline employees who took The Breakroom Quiz

430th of 734 rated retailers

Job description


Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.
The Manager of Telecom leads the day-to-day operations, support, financial oversight, and vendor management of the company's telecommunications environment. This role manages telecom engineers, analysts, and/or business analysts who support enterprise voice, unified communications, contact center technologies, telecom expense management, carrier relationships, and vendor performance.
This position helps ensure telecom systems are reliable, secure, cost-effective, and able to support users across stores, contact centers, corporate offices, and other business locations.
What you'll be doing:
  • Manage daily telecom operations, including voice services, unified communications, contact center platforms, telecom expense management, vendor support, and service delivery.
  • Support the implementation, and lifecycle management of telecom platforms, including Cisco CUCM, Cisco UCCE, Jabber, Webex Calling, Finesse, IVR platforms, and related technologies.
  • Ensure enterprise voice and contact center systems are reliable, secure, scalable, and performing effectively across stores, contact centers, corporate offices, and other locations.
  • Support telecom upgrades, migrations, modernization efforts, infrastructure improvements, and other operational projects.
  • Manage telecom incidents, escalations, root cause analysis, and problem resolution to reduce business disruption and improve service reliability.
  • Maintain documented operating procedures and administer approved telecom standards under leadership direction.
  • Partner with IT, Network Engineering, Security, Infrastructure, Applications, Service Desk, Finance, Procurement, and business teams to support end-to-end telecom services.
  • Oversee telecom expense management, including invoices, budgets, forecasts, financial reporting, carrier billing, inventories, and cost optimization.
  • Ensure telecom invoices are reviewed, billing issues are resolved, contract terms are followed, and service inventories remain accurate.
  • Identify opportunities to reduce telecom costs, improve vendor performance, optimize services, and strengthen operational controls.
  • Manage telecom vendors, carriers, and service providers, including performance monitoring, issue escalation, service reviews, and relationship management.
  • Provide operational reporting and recommendations to support budget tracking, resource planning, and approved work plans
  • Set priorities, allocate resources, track deliverables, and ensure telecom work is completed on time, within budget, and aligned to business needs.
  • Maintain reports, dashboards, metrics, and analysis to monitor telecom performance, expenses, vendor activity, and service health.

What you bring to the table:
  • Strong leadership and coaching skills.
  • Strong problem-solving and troubleshooting skills.
  • Ability to manage multiple priorities and deadlines.
  • Strong communication and collaboration skills.
  • Ability to work with technical and non-technical partners.
  • Strong analytical skills and attention to detail.
  • Service-oriented mindset.
  • Ability to improve processes, reduce costs, and drive results.
  • Strong vendor management and relationship-building skills.

What's needed- Basic Qualifications:
  • Bachelor's degree in telecommunications, Information Technology, Computer Science, Engineering, Business, Finance, or a related field; or an equivalent combination of education, training, and experience
  • 7+ years of experience in telecommunications engineering, telecom operations, unified communications, contact center technologies, telecom infrastructure, or telecom expense management.
  • 3+ years of experience leading or managing technical employees, analysts, vendors, service providers, or cross-functional project teams.
  • Experience supporting enterprise voice, unified communications, or contact center environments in a multi-site organization.
  • Experience with Cisco CUCM, Cisco UCCE, Webex, Jabber, Finesse, IVR platforms, or similar technologies.
  • Experience managing telecom vendors, carriers, service providers, contracts, licensing, escalations, or service performance.
  • Experience with telecom expense activities such as invoice review, budgeting, forecasting, reporting, billing issue resolution, service inventories, or cost optimization.
  • Experience using Excel, Power BI, Microsoft Office, or similar tools for reporting, analysis, and operational tracking.

What's needed- Preferred Qualifications:
  • Experience supporting telecom services in a retail or multi-location environment.
  • Experience with Cisco CUCM, Cisco UCCE, Webex Calling, Jabber, Finesse, IVR, carrier services, SIP, PRI, voice gateways, or related telecom technologies.
  • Experience maintaining telecom standards, procedures, documentation, dashboards, approved plans, or governance processes.
  • Experience supporting Finance and Procurement with telecom budgets, invoice review, vendor coordination, and reporting
  • Experience supporting telecom modernization, platform migration, service optimization, infrastructure lifecycle, or technology transformation initiatives.
  • ITIL, project management, Cisco collaboration, telecom expense management, contact center, or related technical certification preferred.

We Offer:
  • Inclusive culture with associate-led Business Resource Groups
  • 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
#LI-LH1
About Us
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

What Staples employees say

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Hours and flexibility

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About Staples

Sourced by ZipRecruiter

Staples is the country's largest operator of office supplies superstores, offering a vast selection of products at low prices, primarily to small business owners. The company has a strong online presence and operates over 994 stores in the U.S. and 40 warehouses/fulfillment centers. The company was founded by Leo Kahn and Thomas G. Stemberg, and opened its first store in Brighton, Massachusetts on May 1, 1986. By 1996, it had reached the Fortune 500, and later acquired the office supplies company Quill Corporation. Staples provides office and school supplies, office furnishings, electronics, software, snack and beauty products, as well as offering printing and technological services. The company has a strong commitment to innovation and customer service.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Framingham, MA, US

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