AVP of Information Technology
$124K - $156K/yr
Network & Telecom: Oversee the design, maintenance, and uptime of LAN/WAN, cloud architecture, and ... Ensure the credit union remains compliant with NCUA regulations and internal audit requirements.
AVP of Information Technology
$124K - $156K/yr
Network & Telecom: Oversee the design, maintenance, and uptime of LAN/WAN, cloud architecture, and ... Ensure the credit union remains compliant with NCUA regulations and internal audit requirements.
AVP of Information Technology
Dover, DE · On-site
$124K - $156K/yr
Network & Telecom: Oversee the design, maintenance, and uptime of LAN/WAN, cloud architecture, and ... Ensure the credit union remains compliant with NCUA regulations and internal audit requirements.
AVP of Information Technology
Dover, DE · On-site
$124K - $156K/yr
Network & Telecom: Oversee the design, maintenance, and uptime of LAN/WAN, cloud architecture, and ... Ensure the credit union remains compliant with NCUA regulations and internal audit requirements.
Senior Genesys Cloud Engineer
Wilmington, DE · Hybrid
$100K - $135K/yr
... audits. * Liaises with equipment vendors during installations, acquisition negotiations, and hardware performance issues, as/where needed. * Performs Root Cause Analysis of Unified and Telecom ...
Senior Genesys Cloud Engineer
Wilmington, DE · Hybrid
$100K - $135K/yr
... audits. * Liaises with equipment vendors during installations, acquisition negotiations, and hardware performance issues, as/where needed. * Performs Root Cause Analysis of Unified and Telecom ...
... telecom facilities, utilities, and other critical infrastructure customers around the world. Our ... Experience completing station audits * Experience creating Yamazumi and production line set up
... telecom facilities, utilities, and other critical infrastructure customers around the world. Our ... Experience completing station audits * Experience creating Yamazumi and production line set up
... telecom facilities, utilities, and other critical infrastructure customers around the world. Our ... Experience completing station audits * Experience creating Yamazumi and production line set up
... telecom facilities, utilities, and other critical infrastructure customers around the world. Our ... Experience completing station audits * Experience creating Yamazumi and production line set up
Telecom Audit information
What is a telecom audit?
A telecom audit is a systematic review of an organization's telecommunications expenses, contracts, and services to identify billing errors, overcharges, and opportunities for cost savings. Auditors analyze invoices, usage patterns, and contracts from telecom providers to ensure accuracy and compliance. The goal is to optimize telecom spending, recover any overpayments, and improve efficiency within the organization's communication systems.
What are some common challenges faced in a Telecom Audit role, and how can they be addressed?
Professionals in Telecom Audit often encounter challenges such as identifying billing discrepancies across multiple carriers, interpreting complex telecom contracts, and keeping up with evolving technologies and services. Effective auditors address these challenges by developing strong analytical skills, staying updated on industry changes, and employing specialized audit tools to streamline data analysis. Regular collaboration with IT, finance, and procurement teams also helps ensure accurate data gathering and a comprehensive audit process.
What is the difference between Telecom Audit vs Network Analyst?
| Aspect | Telecom Audit | Network Analyst |
|---|---|---|
| Required Credentials | Certifications like CTP, CTP, or telecom-specific training | Networking certifications such as CCNA, CompTIA Network+ |
| Work Environment | Audit firms, telecom companies, consulting firms | IT departments, telecom providers, corporate networks |
| Employer & Industry Usage | Primarily in telecom, finance, and consulting sectors | Technology, telecom, and enterprise IT sectors |
While both roles involve technical knowledge, Telecom Auditors focus on reviewing telecom expenses, contracts, and compliance, whereas Network Analysts analyze and optimize network performance and infrastructure. Understanding these differences helps professionals choose the right career path or job focus within the telecom industry.
What are the key skills and qualifications needed to thrive as a Telecom Auditor, and why are they important?
To thrive as a Telecom Auditor, you need a solid understanding of telecommunications systems, billing processes, and financial analysis, often supported by a degree in accounting, finance, or a related field. Familiarity with telecom expense management (TEM) software, spreadsheets, and auditing tools is typically required, and certifications like Certified Internal Auditor (CIA) can be advantageous. Exceptional attention to detail, analytical thinking, and strong communication skills help auditors identify discrepancies and convey findings to stakeholders. These capabilities are crucial for uncovering cost-saving opportunities, ensuring regulatory compliance, and optimizing telecom expenditures.
What are popular job titles related to Telecom Audit jobs in Delaware? For Telecom Audit jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Telecom Audit jobs in Delaware look for? The top searched job categories for Telecom Audit jobs in Delaware are:
What cities in Delaware are hiring for Telecom Audit jobs? Cities in Delaware with the most Telecom Audit job openings:
$124K - $156K/yr
Other
Posted 3 days ago
Job description
Description
General Summary
The Assistant Vice President (AVP) of IT is a strategic leadership role responsible for the operational excellence and security of the credit union's technology environment. This individual will bridge the gap between high-level strategy and technical execution, overseeing a diverse portfolio that includes infrastructure and member-facing core systems.
The ideal candidate is a hands-on leader with deep roots in the Credit Union industry, possessing a mastery of the Symitar Episys core platform and a commitment to ITSM/ITIL frameworks.
Essential Functions
- Network & Telecom: Oversee the design, maintenance, and uptime of LAN/WAN, cloud architecture, and VoIP/telecom systems across all branches.
- Operations & Help Desk: Manage the ticketing system, ensuring high internal satisfaction and adherence to Service Level Agreements (SLAs).
- Business Continuity: Lead disaster recovery (DR) planning and testing to ensure 24/7 availability of member services.
- Maintain a robust security posture, overseeing firewalls, endpoint protection, and identity management.
- Ensure the credit union remains compliant with NCUA regulations and internal audit requirements.
- Manage the response strategy for potential security incidents or vulnerabilities.
- Symitar Oversight: Serve as the primary stakeholder for the Symitar (Episys) core environment, including PowerOn scripting, third-party integrations, and release management.
- Business Analysis: Lead the Business/System Analyst in translating department needs into technical requirements, ensuring IT initiatives align with business goals.
- Implement ITIL/ITSM best practices to standardize change management, incident response, and all other ITIL best practices
- Visionary Leadership: Ability to mentor technical staff while communicating complex IT concepts to non-technical stakeholders.
- Ensure active and on-going coaching and development to assigned department staff
- Foster a culture of innovation, accountability, and continuous improvement within the Information Technology department.
- Vendor Management: Experience negotiating contracts and managing relationships with key partners.
- Adaptive Problem Solving: A "cool under pressure" professional presence is essential for managing system outages or security threats.
- Responsible for managing risks specific to related job functions with an expectation to make and support risk-informed decisions and remain diligent in identifying emerging risks that could jeopardize the success of the Credit Union.
- All other duties as assigned.
Requirements
Education & Certifications
- Education: Bachelor's degree in Computer Science, Information Technology, or Business Administration. A Master's degree (MBA or MS in IT Management) is highly desirable.
- ITSM Framework: ITIL 4 Foundation certification is required to ensure alignment with service management standards. Intermediate or Expert levels are a significant plus.
Technical Expertise
- Core Banking: Minimum of 5 years of hands-on experience with the Jack Henry (Symitar) Episys platform. Familiarity with PowerOn, Synergy, OPCON and Image Center is preferred.
- Network & Telecom: Solid understanding of MSP, SD-WAN, Fortinet, and Cisco-based environments. Experience managing hosted VoIP/PBX solutions.
- Operations & Infrastructure: Mastery of Microsoft 365 administration, Azure/AWS cloud environments, and Nutanix virtualization.
- Security Operations: Experience with SIEM tools, multi-factor authentication (MFA) deployment, and vulnerability management
Experience & Leadership
- Management: At least 5 years of experience leading multi-disciplinary teams (Help Desk, SysAdmins, and BAs).
- Financial Services: Deep understanding of the regulatory landscape (NCUA, GLBA, FFIEC) and the unique "people-first" culture of credit unions.
- Strategic Planning: Proven track record of developing 3-year IT roadmaps and managing CAPEX/OPEX budgets exceeding $1M+.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, bend, kneel, and reach above or at shoulder level. The employee must occasionally lift/push/pull and/or carry up to 50 pounds.
About Dover Federal Credit Union
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
51 - 200 Employees
Headquarters location
Dover, DE, US
Year founded
1958