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Telecom Associate Jobs in Worcester, MA (NOW HIRING)

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Telecom Associate information

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How much do telecom associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for telecom associate in Worcester, MA is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $20.14 per hour, depending on experience, location, and employer.

What is a telecom associate?

Telecom Associates are professionals who support the installation, maintenance, and troubleshooting of telecommunications systems, including phone, internet, and data networks. They often assist with configuring equipment, monitoring network performance, and resolving connectivity issues. Their role may also involve working with vendors, documenting technical procedures, and ensuring compliance with industry standards. Telecom Associates are essential for keeping communication systems reliable and efficient in businesses and organizations.

What are the key skills and qualifications needed to thrive as a telecom associate?

To excel as a Telecom Associate, you typically need a background in telecommunications or networking, strong analytical skills, and a relevant associate degree or certification. Familiarity with telecom management systems, network monitoring tools, and industry-standard protocols is highly valuable. Excellent attention to detail, problem-solving abilities, and effective communication help you manage tasks and collaborate with technical teams. These competencies ensure reliable network operations, efficient troubleshooting, and high-quality customer service in a technical environment.

What are some typical challenges telecom associates encounter when managing multiple projects simultaneously?

Telecom Associates often juggle several projects at once, such as coordinating service installations, troubleshooting network issues, and updating documentation. Balancing these responsibilities requires effective time management and prioritization to meet deadlines and ensure high-quality service. Additionally, they must communicate clearly with both technical teams and clients, which can be challenging when managing competing demands. Regular status updates, clear documentation, and collaboration with team members help Telecom Associates navigate these challenges successfully.

What is the difference between Telecom Associate vs Customer Service Representative?

AspectTelecom AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma or equivalent; sometimes technical training
Work EnvironmentTelecom companies, call centers, technical supportCustomer service centers, retail stores, call centers
Employer & Industry UsageTelecommunications industry, service providersVarious industries including retail, telecom, and service sectors
Common Search & ComparisonYesYes

Telecom Associates primarily focus on technical support, installation, and maintenance within the telecommunications industry, often requiring technical certifications. Customer Service Representatives handle customer inquiries, billing, and support across multiple industries. While both roles involve communication with clients, Telecom Associates tend to have a more technical focus, whereas Customer Service Representatives focus on customer satisfaction and issue resolution.

What cities near Worcester, MA are hiring for Telecom Associate jobs?

Cities near Worcester, MA with the most Telecom Associate job openings:

Product Line Manager (Hybrid Office Schedule)

Afl Telecommunications Llc

Westford, MA • Hybrid

$89K - $149K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 12 days ago


AFL Global rating

7.6

Company rating: 7.6 out of 10

Based on 16 frontline employees who took The Breakroom Quiz


Job description

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $2B in revenue, and employ approximately 11,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity. 

What We Offer:

  • A hybrid in office schedule for qualifying employees
  • Flexible time off policy
  • 401K Company match (up to 4% - dollar for dollar)
  • Professional development, training, and tuition reimbursement programs
  • Excellent medical, dental, vision, and life insurance policy options
  • Opportunities for career advancement with an industry leading company! 

We are seeking a Product Line Manager (PLM) to join our Test & Inspection team at our Westford, MA location.  The Product Line Manager's primary role is to deliver product and market intelligence to AFL with the objective of increasing market share for assigned product range(s). The PLM will define product, pricing, and promotion strategies.  After gaining knowledge of our environment, there is the opportunity for this position to work under our Hybrid schedule working both in the office and remotely.  

Responsibilities

Strategy

  • Achieves long term market performance goals by establishing the long-term vision and strategy for assigned product ranges
  • Acts as the champion and evangelist for communicating the product line vision and strategy to all relevant participants and stakeholders

Portfolio Management

  • Successfully manages designated product range(s) over its life cycle in the broader product portfolio of the business area in a manner that maximizes the overall return/profit to the company, within the context of company, business area and marketing plans. Ensures compliance with quality systems, regulatory requirements, and commercial change process.
  • Leads the commercial input to the product development process including the development of product market requirements and identification of target market segments and customers for new products.
  • Manages all aspects of the product (s) life cycle starting with the detailed planning phase (in development) until the product is Defines Product Models and Structures. Identify Offerings Items & Structures.

Sales Enablement

  • Identifies the requirements for coordinating the development and deployment of the training, content, processes, practices and tools needed to support salespeople throughout the buyer’s journey. This includes working collaboratively with sales, marketing, partners and other key stakeholders to increase sales results and productivity.
  • Responsible for the performance of new product introductions including accountability for project pro-forma post launch financial performance. 

Pricing

  • Determines product pricing by utilizing market research data; revising production and sales costs; anticipating volume; costing special and customized orders.
  • Effectively manages prices including list price and customer or project level discounting to balance growth, capacity utilization and product line profitability objectives.

Other

  • Establishes a commitment to quality and communicate the importance of meeting statutory, regulatory and customer requirements.
  • Ensures quality policy is understood, implemented, and maintained at all levels of the organization.
  • Establishes and communicate quality objectives that are measurable and consistent with the quality policy.

Qualifications

  • Bachelor’s degree in Marketing, Engineer, Science, Business Administration, or related field
  • 5+ years of experience in product marketing, product development or related field
  • Strong project management skills
  • Optical networking or telecommunications product/industry/technical acumen
  • Product Management/Marketing expertise, including market trends/analysis, NPI process, product roadmap development, product life-cycle management
  • Experience working effectively within a matrix environment
  • Experience working in a global environment
  • Occasional travel may be required; approximately 20% or less
  • Ability to work extended hours to accommodate global operations may be required

Personal Qualities

  • Excellent oral and written communications skills
  • Ability to work in teams and build collaborative relationships
  • Strong analytical and process skills

Other information

  • AFL is a fast paced and complex environment
  • Role is a critically important role in our Test & Inspection team
  • Salary range for this Product Line Manager role is $89,700 – $149,500 per year based on personal and industry experience

 


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