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Telecom Associate Jobs in Worcester, MA (NOW HIRING)

idexcel

Clinical Research Associate I

Marlborough, MA

$29.72/hr

Our diverse client base represents a wide range of industries, including technology, telecom ... Clinical Research Associate I 12/19/2016 to 04/28/2017 Marlborough, MA, USA, 01752 $29.72/HR on w2 ...

idexcel

Clinical Research Associate I

Marlborough, MA

$29.72/hr

Our diverse client base represents a wide range of industries, including technology, telecom ... Clinical Research Associate I 12/19/2016 to 04/28/2017 Marlborough, MA, USA, 01752 $29.72/HR on w2 ...

AEM Inc

RF Technician

Harvard, MA · On-site

$25 - $30/hr

... and telecom. AEM is an equal opportunity employer. All qualified applicants will receive ... Associates degree (technical field) or higher or 3+ years relevant experience (see position ...

Altec

Equipment Mechanic - Field

Westford, MA · On-site

$41 - $45/hr

A career with an OEM in an Essential Industry supporting utilities and telecom * You will have a ... associates are treated with respect and dignity.

All JobsTelecom Associate JobsTelecom Associate Jobs in Worcester, MA

Telecom Associate information

See Worcester, MA salary details

$9

$18

$31

How much do telecom associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for telecom associate in Worcester, MA is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $20.14 per hour, depending on experience, location, and employer.

What are some typical challenges Telecom Associates encounter when managing multiple projects simultaneously?

Telecom Associates often juggle several projects at once, such as coordinating service installations, troubleshooting network issues, and updating documentation. Balancing these responsibilities requires effective time management and prioritization to meet deadlines and ensure high-quality service. Additionally, they must communicate clearly with both technical teams and clients, which can be challenging when managing competing demands. Regular status updates, clear documentation, and collaboration with team members help Telecom Associates navigate these challenges successfully.

What is a telecommunications associate?

A telecommunications associate is a professional responsible for installing, maintaining, and repairing communication systems such as phone lines, internet, and data networks. They often work with technical tools and may need certifications in networking or telecommunications to perform their duties effectively.

What are the key skills and qualifications needed to thrive as a Telecom Associate, and why are they important?

To excel as a Telecom Associate, you typically need a background in telecommunications or networking, strong analytical skills, and a relevant associate degree or certification. Familiarity with telecom management systems, network monitoring tools, and industry-standard protocols is highly valuable. Excellent attention to detail, problem-solving abilities, and effective communication help you manage tasks and collaborate with technical teams. These competencies ensure reliable network operations, efficient troubleshooting, and high-quality customer service in a technical environment.

What is the difference between Telecom Associate vs Customer Service Representative?

AspectTelecom AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma or equivalent; sometimes technical training
Work EnvironmentTelecom companies, call centers, technical supportCustomer service centers, retail stores, call centers
Employer & Industry UsageTelecommunications industry, service providersVarious industries including retail, telecom, and service sectors
Common Search & ComparisonYesYes

Telecom Associates primarily focus on technical support, installation, and maintenance within the telecommunications industry, often requiring technical certifications. Customer Service Representatives handle customer inquiries, billing, and support across multiple industries. While both roles involve communication with clients, Telecom Associates tend to have a more technical focus, whereas Customer Service Representatives focus on customer satisfaction and issue resolution.

What are Telecom Associates?

Telecom Associates are professionals who support the installation, maintenance, and troubleshooting of telecommunications systems, including phone, internet, and data networks. They often assist with configuring equipment, monitoring network performance, and resolving connectivity issues. Their role may also involve working with vendors, documenting technical procedures, and ensuring compliance with industry standards. Telecom Associates are essential for keeping communication systems reliable and efficient in businesses and organizations.
What are the most commonly searched types of Telecom jobs in Worcester, MA? The most popular types of Telecom jobs in Worcester, MA are:
Telecom Associate jobs near you
Hiring Event for Retail Associate Manager 12 June FITCHBURG John Fitch

Hiring Event for Retail Associate Manager 12 June FITCHBURG John Fitch

Arch Telecom

Fitchburg, MA • On-site

$17 - $19/hr

Full-time

Medical, Dental, Vision

Posted 7 days ago

Job description

We are hosting a hiring event for all applicants on 12th June 2026 and would love for you to attend. We are anxious to discuss employment opportunities with you.

12th June 2026

1:00 PM- 3:00 PM

BY Arch Telecom

30 John Fitch Hwy 1
Fitchburg MA 1420

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand! Do you think you have what it takes to be an Archer? If so, keep reading!

Arch Telecom’s Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values.   Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties.

What you'll do in your role?

Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by:

  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
  • Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
  • Assist Retail Store Manager is daily operations and coaching.

Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:

  • How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network!
  • Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
  • How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting.

Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.

Build relationships with and partner with employees across channels, including business and customer service to:

  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  • Successfully identify and handoff small business leads.
  • Develop strong peer relationships where we are all accountable for the company’s success.
  • Be willing to have a good time while providing first class customer experience 

The ideal candidate will bring:

  • Leadership!
  • Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
  • Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.
  • Being effective with operational, financial and performance management.
  • Amazing communication skills, to your team and customers.
  • Prior wireless sales experience.

What’s in it for you?

  • Employee Stock Ownership Program (ESOP)
  • Competitive hourly pay
  • Bonus earnings
  • Automatic raises when reaching attainable milestones
  • Exciting opportunities for career advancement
  • A culture of care & excellence
  • Health Benefits for Full Time Employees

What “must haves” do you need?

  • Be at least 18 years of age
  • High school degree or GED
  • Ability to stand for long periods of time
  • Ability to lift objects weighing up to 25lbs
  • Reliable transportation
  • Full Time (40 hours) 
  • Bilingual: Fluent - Spanish, Portuguese, Creole/Haitian

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU! 

Apply Now: www.archtelecom.net 

IND2

Company Description

Arch Telecom is a national Wireless Retailer with retail stores nationwide. Since 1993, we been providing superior service and quality wireless products featuring the latest in technology.
Our purpose is to be the premier wireless retailer by providing an unparalleled customer experience from a knowledgeable, passionate, and caring team. We continuously example our company core values which are people first, display integrity, lead the way, embrace change and last but certainly not least ONE TEAM, ONE VISION.
At Arch, "family" is at the root of our company culture. Our goal is for our team members to come to work excited each day because we are One Team-One Vision and your individual success leads our company's success.

Apply