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Telecom Associate Jobs in Marlborough, MA (NOW HIRING)

idexcel

Clinical Research Associate I

Marlborough, MA · On-site

$29.72/hr

Our diverse client base represents a wide range of industries, including technology, telecom ... Clinical Research Associate I 12/19/2016 to 04/28/2017 Marlborough, MA, USA, 01752 $29.72/HR on w2 ...

idexcel

Clinical Research Associate I

Marlborough, MA · On-site

$29.72/hr

Our diverse client base represents a wide range of industries, including technology, telecom ... Clinical Research Associate I 12/19/2016 to 04/28/2017 Marlborough, MA, USA, 01752 $29.72/HR on w2 ...

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Telecom Associate information

See Marlborough, MA salary details

$9

$19

$32

How much do telecom associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for telecom associate in Marlborough, MA is $19.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.96 per hour, depending on experience, location, and employer.

What is a telecom associate?

Telecom Associates are professionals who support the installation, maintenance, and troubleshooting of telecommunications systems, including phone, internet, and data networks. They often assist with configuring equipment, monitoring network performance, and resolving connectivity issues. Their role may also involve working with vendors, documenting technical procedures, and ensuring compliance with industry standards. Telecom Associates are essential for keeping communication systems reliable and efficient in businesses and organizations.

What are the key skills and qualifications needed to thrive as a telecom associate?

To excel as a Telecom Associate, you typically need a background in telecommunications or networking, strong analytical skills, and a relevant associate degree or certification. Familiarity with telecom management systems, network monitoring tools, and industry-standard protocols is highly valuable. Excellent attention to detail, problem-solving abilities, and effective communication help you manage tasks and collaborate with technical teams. These competencies ensure reliable network operations, efficient troubleshooting, and high-quality customer service in a technical environment.

What are some typical challenges telecom associates encounter when managing multiple projects simultaneously?

Telecom Associates often juggle several projects at once, such as coordinating service installations, troubleshooting network issues, and updating documentation. Balancing these responsibilities requires effective time management and prioritization to meet deadlines and ensure high-quality service. Additionally, they must communicate clearly with both technical teams and clients, which can be challenging when managing competing demands. Regular status updates, clear documentation, and collaboration with team members help Telecom Associates navigate these challenges successfully.

What is the difference between Telecom Associate vs Customer Service Representative?

AspectTelecom AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; technical certificationsHigh school diploma or equivalent; sometimes technical training
Work EnvironmentTelecom companies, call centers, technical supportCustomer service centers, retail stores, call centers
Employer & Industry UsageTelecommunications industry, service providersVarious industries including retail, telecom, and service sectors
Common Search & ComparisonYesYes

Telecom Associates primarily focus on technical support, installation, and maintenance within the telecommunications industry, often requiring technical certifications. Customer Service Representatives handle customer inquiries, billing, and support across multiple industries. While both roles involve communication with clients, Telecom Associates tend to have a more technical focus, whereas Customer Service Representatives focus on customer satisfaction and issue resolution.

What are the most commonly searched types of Telecom jobs in Marlborough, MA?

The most popular types of Telecom jobs in Marlborough, MA are:

What cities near Marlborough, MA are hiring for Telecom Associate jobs?

Cities near Marlborough, MA with the most Telecom Associate job openings:

Telecom Associate jobs near you

Telecommunications Analyst

Beth Israel Lahey Health

Boston, MA • On-site

$33.65 - $45.29/hr

Full-time

Posted 27 days ago

Beth Israel Lahey Health rating

6.9

Company rating: 6.9 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

454th of 898 rated healthcare providers

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Under the direction of the Manager of IT Infrastructure and within established hospital, clinic, and department policies and procedures, support Telecommunications activities in a multi-vendor, multi-platform environment. Responsible for the installation, maintenance, and tuning of Telecommunications software and hardware. Provides technical assistance to the Telecommunications Architect for the installation of new technologies as well as providing next level support to Telecommunications Associates. Consults with the Manager of Telecommunications Services on specific matters requiring clarification, interpretation, or exception to standard policies and procedures.

Job Description:

Essential Duties & Responsibilities including but not limited to: 
1.    Routinely communicates with the Telecom System Manager and others as appropriate, regarding department functions and the status of various programs, services, and financial objectives.

2.    Work to maintain Telecom Department SLA timelines for call backs, installations, and problem resolutions. Responsible for accurate ticket reporting.

3.    Participates as a technical member of the Telecommunications work team, assisting with technical installations as required, as well as with planning and operational management. Also, monitors daily work requests in tracking systems and completes requests for system configurations.

4.    Primary responsibility is for the proper configuration of the phone system. Telecom Analysts are expected to be able to configure call forwarding, call routing, voice menus, and call recordings. Ability to program ACD agents and skills. Oversees and meets with end users to design solutions for their workflow requirements.

5.    Mentors entry level Telecom Associates. Manages telecom projects and supervises the work of Telecom Associates and Contractors working for the Telecommunications Department to ensure quality of craftsmanship or to verify and approve the installation of new services and equipment.

6.    Requests assistance from the Telecom Architect for difficult or complex work requests or projects. Will be required to manage small projects and must be able to work independently or collaboratively in multidisciplinary groups (construction projects, move projects, complex installations, etc).

7.    Facilitates the resolution of alarms/outages within the Telecommunications Systems by implementing advanced debugging processes, including consulting with vendors, initiating internal testing procedures, running reports as directed by management or coordinating the delivery of parts to specified locations either in person or by courier.

8.    Responsible for maintaining critical communications services in emergency situations and must be available off hours for major installations, upgrades, outages, and on-call rotation.

Minimum Qualifications: 
Education:    High School diploma or GED required. Associate's degree preferred.
Experience:    5-8 years related work experience required.
Skills, Knowledge & Abilities:    

Advanced technical computer skills as required for technical support specific to functional area and related systems
Preferred Qualifications & Skills:    Avaya Certifications
 

Pay Range:

$33.65 - $45.29

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

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