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Tele Sitter Jobs in Reston, VA (NOW HIRING)

ITCON Services

Customer Service Representative

Vienna, VA · On-site

$16 - $21.75/hr

Provide tele-interpreter services or warm transfers to appropriate parties when needed ... Requires extended periods of sitting and using a computer and headset. * May require shift ...

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Tele Sitter information

See Reston, VA salary details

$12

$17

$21

How much do tele sitter jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for tele sitter in Reston, VA is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $18.75 per hour, depending on experience, location, and employer.

What is a tele sitter?

A Tele Sitter, also known as a remote patient observer, is a healthcare worker who monitors patients remotely using video technology to ensure their safety. Tele Sitters observe patients who are at risk of falling, wandering, or harming themselves and alert on-site staff if intervention is needed. This role helps reduce the need for constant in-person observation, allowing healthcare facilities to monitor multiple patients simultaneously while maintaining safety standards. Tele Sitters often work in hospitals or long-term care facilities and play a vital role in patient care teams.

What are the key skills and qualifications needed to thrive as a tele sitter, and why are they important?

To thrive as a Tele Sitter, you need strong observational skills, attention to detail, and a high school diploma or equivalent. Familiarity with remote monitoring systems, video surveillance technology, and basic patient safety protocols is typically required. Excellent communication, patience, and the ability to remain calm under pressure are valuable soft skills in this role. These abilities are crucial to ensure patient safety, quickly recognize changes in behavior, and effectively communicate concerns to healthcare teams.

What are some common challenges faced by tele sitters and how can they be managed effectively?

Tele Sitters often face challenges such as maintaining constant vigilance over multiple patients remotely and effectively communicating with on-site clinical staff. Managing distractions, recognizing subtle changes in patient behavior, and handling high patient volumes can also be demanding. To overcome these challenges, Tele Sitters should develop strong observational skills, establish clear communication protocols with the healthcare team, and utilize available technology to monitor patients efficiently. Regular training and debriefing sessions can further aid in managing stressful situations and enhancing patient safety.

What is the difference between Tele Sitter vs Remote Patient Monitor?

AspectTele SitterRemote Patient Monitor
CredentialsHigh school diploma or equivalent; some roles may require CPR certificationMedical device training; sometimes nursing or medical assistant certification
Work EnvironmentHospital or healthcare facility; monitoring patients remotely via videoPatient's home; continuous monitoring of vital signs through devices
Employer & IndustryHospitals, healthcare providersMedical device companies, healthcare providers

While both roles involve remote patient care, Tele Sitters focus on monitoring patients via video to ensure safety and prevent falls, whereas Remote Patient Monitors track vital signs and health data through medical devices. Tele Sitters provide real-time visual oversight, while Remote Patient Monitors collect and transmit health metrics for ongoing assessment.

Do tele sitters work from home?

Tele sitters typically work from home, monitoring patients remotely using video and audio equipment. They need a reliable internet connection, a quiet environment, and often require training in patient safety and communication skills.

What are popular job titles related to Tele Sitter jobs in Reston, VA?

For Tele Sitter jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Tele Sitter jobs in Reston, VA look for?

The top searched job categories for Tele Sitter jobs in Reston, VA are:

What cities near Reston, VA are hiring for Tele Sitter jobs?

Cities near Reston, VA with the most Tele Sitter job openings:

Tele Sitter jobs near you
Infographic showing various Tele Sitter job openings in Reston, VA as of August 2026, with employment types broken down into 2% As Needed, 65% Full Time, 21% Part Time, 10% Contract, and 2% Nights. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $36,135 per year, or $17.4 per hour.

Customer Service Representative

Vienna, VA • On-site

ITCON Services
See more jobs at ITCON Servicesexternal

$16 - $21.75/hr

Other

Posted 21 days ago

Job description

Customer Service Representative

ITCON Services is seeking to hire seasoned Customer Service Representatives for upcoming work. We're seeking outside-the-box thinkers who are technically skilled and customer focused. Our people are our most valuable resource, and we're always looking for technically talented, bright, and passionate problem-solvers to join our team. Are you excited about joining a company that is focused on team dynamics to drive growth? Join us at ITCON as we expand our team! We are seeking dedicated and customer-focused Contact Center Customer Service Representatives to join our team. In this role, you will be the first point of contact for customers, providing high-quality service and support through inbound phone interactions for a federal contract. The ideal candidate will have strong communication skills, be comfortable navigating multiple systems, and demonstrate empathy and professionalism in every customer interaction.

Key Responsibilities:
  • Manage a high volume of inbound calls in a fast-paced contact center environment.
  • Identify, understand, and resolve customer inquiries efficiently and accurately using appropriate tools and resources (e.g., CRM and Knowledge Management systems).
  • Build trust and maintain strong relationships with customers through professional and empathetic communication.
  • Use active listening and probing questions to clarify customer needs, confirm understanding, and ensure full issue resolution.
  • Follow defined procedures, scripts, and compliance requirements while personalizing support as appropriate.
  • Document customer interactions thoroughly in CRM, including key details (who, what, when, why, where, and how).
  • Triage calls and determine the appropriate course of action: resolve, escalate, or transfer as necessary.
  • Verify customer identity and protect sensitive information by adhering to privacy and security protocols.
  • Provide tele-interpreter services or warm transfers to appropriate parties when needed.
  • Participate in service recovery and de-escalation efforts to maintain customer satisfaction.
  • Maintain up-to-date knowledge of products, policies, and procedures through regular training and use of the Knowledge Management (KM) tool (e.g., Salesforce).
  • Support operational initiatives and other tasks as directed by leadership.
Required Qualifications:
  • Minimum of 2 years of experience in a call center or customer service role.
  • High School Diploma or GED required.
  • Proficiency in English (Spanish or other language skills are a plus).
  • Strong verbal communication skills, including active listening and empathy.
  • Experience using CRM systems and/or Knowledge Management tools.
  • Ability to follow structured procedures and scripts while adapting to customer needs.
  • Skilled in handling sensitive and confidential information with discretion.
  • Proven problem-solving and research skills with attention to detail.
  • Comfortable working with computers, navigating multiple applications, and managing data entry efficiently.
  • Ability to remain calm and professional in high-pressure or crisis situations.
Preferred Qualifications:
  • Experience providing support for government or public sector programs.
  • Bilingual or multilingual communication skills.
  • Familiarity with Salesforce or similar CRM platforms.
  • Knowledge of privacy laws and compliance practices in customer service environments.
Work Environment:
  • Fast-paced call center setting.
  • Requires extended periods of sitting and using a computer and headset.
  • May require shift flexibility, including evenings, weekends, or holidays depending on business needs.
Success Factors:
  • A passion for delivering exceptional customer service.
  • High adaptability and willingness to learn.
  • Commitment to teamwork, integrity, and continuous improvement.

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