Teen Call Center Jobs (NOW HIRING)

Description The City of Roanoke is looking to engage with our at-risk youth, ages ages 14-18 to participate in our apprenticeship under the umbrella of our Star City Safe initiative. This initiative is focused on expanded services to keep our youth and neighborhoods safe. Part of this initiative allows at-risk youth thru our Rapid Engagement of Support in the Event of Trauma (RESET) program to join our city team in a paid opportunity.

Through the Teen Apprenticeship, teens will have the opportunity to learn and develop practical skills, participate in classes and workshops on and offsite, learn job skills in various departments to include: Libraries, Parks & Recreation, Technology, Berglund Center, Police, Sheriff's Department, Public Works, General Services and more while observing all health and safety codes, completing assignments, as well as interacting with city leaders, and citizens. Participants should be team orientated, organized, flexible, and willing to assist wherever possible. To be successful as an apprentice, you must be able to develop great time management and customer service skills and be willing to learn.

Outstanding apprentices are those who respond well to feedback, build good relationships with colleagues, and ultimately make a lasting impression. For more information or for a referral to this program, please call 540-853-1427. The starting pay for the Teen Apprenticeship is $15.00

This position is part-time not to exceed 32 hours per week. The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer. To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry.

Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community. This is a non-exempt position.

Examples of Duties Apprentice Responsibilities: Attending workshops, trainings, and participating in as many learning opportunities as possible. Assisting within the relevant department, but also learning about other aspects of the city Observing health and safety procedures. Complete all workshops, trainings, presentations, and other required evaluations.

Working in the office, the field and traveling to other sites when required. Positively receiving feedback. Attending meetings and offering suggestions for improvement.

Keeping a log of everything learned. Building professional relationships with colleagues and clients. Being open minded and respectful of city team members, citizens, etc.

SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities Typical Qualifications Apprentice Requirements: Must be a teen age 14 - 18 A photo ID and either birth certificate or social security card must be obtained by September 30, 2026. Candidates must pass a drug screening. Good physical strength and hand-eye coordination may be required.

Good time management, critical, and interpersonal skills. Excellent problem-solving and troubleshooting abilities. A growth mindset and passion for learning.

Typical Qualifications QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE Must be enrolled in a Roanoke City school or institution. Supplemental Information LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to prepare reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

The employee frequently is required to stand and walk. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.