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Technology Support Jobs in Reno, NV (NOW HIRING)

Meruelo Group

IT Support Technician I - 4/10 Shift

Reno, NV

$21.50 - $29.50/hr

The Information Technology Support Technician I is an entry-level role responsible for providing first-line, routine technical support for enterprise, client/server, and desktop systems. Under close ...

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Technology Support information

See Reno, NV salary details

$26.9K

$43.4K

$65.8K

How much do technology support jobs pay per year?

As of Jun 10, 2026, the average yearly pay for technology support in Reno, NV is $43,353.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $46,900.00 per year, depending on experience, location, and employer.

What is the difference between Technology Support vs Help Desk Technician?

AspectTechnology SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SAT
Work EnvironmentCorporate, IT departments, remoteHelp desks, call centers, on-site support
Employer & IndustryTech companies, large organizationsIT service providers, internal support teams
Job FocusDiagnosing and resolving technical issues, hardware/software supportAssisting users, troubleshooting, ticket management

Technology Support and Help Desk Technician roles often overlap but differ mainly in scope. Technology Support tends to involve broader technical troubleshooting and support across hardware, software, and networks, often in corporate environments. Help Desk Technicians primarily focus on user assistance, ticket resolution, and basic troubleshooting. Both roles require similar certifications and are essential in IT service delivery, but their work environments and responsibilities vary slightly.

How does a Technology Support professional typically collaborate with other departments to resolve technical issues?

Technology Support professionals often work closely with various departments, such as HR, finance, and operations, to understand and address their unique technical challenges. Collaboration usually involves clear communication to gather details about reported issues, coordinating with IT specialists or vendors when advanced troubleshooting is needed, and providing timely updates to stakeholders. Building strong relationships and maintaining open channels of communication are essential for efficiently diagnosing problems and implementing effective solutions that minimize disruptions to business operations.

What are Technology Support professionals?

Technology Support professionals, often known as IT support specialists or help desk technicians, are responsible for assisting individuals and organizations with technical issues related to computers, software, networks, and other technology systems. They troubleshoot problems, provide guidance on using hardware and software, and may install or configure new technology. Their goal is to ensure that technology runs smoothly and users can perform their tasks efficiently. Technology Support roles can range from answering simple user queries to resolving complex technical problems.

What are the key skills and qualifications needed to thrive as a Technology Support Specialist, and why are they important?

To thrive as a Technology Support Specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with help desk ticketing systems, remote support tools, and standard office software is commonly required. Exceptional communication, patience, and problem-solving abilities help build trust and effectively resolve user issues. These skills ensure quick resolution of technical problems, minimize downtime, and enhance overall user satisfaction in an organization.
Technology Support jobs near you
Infographic showing various Technology Support job openings in Reno, NV as of June 2026, with employment types broken down into 100% Full Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $43,353 per year, or $20.8 per hour.

IT Support for NV Agency

Management Applications, Inc.

Carson City, NV • On-site

Full-time

Posted 14 days ago

Job description

IT Support for NV Agency
Management Applications, Inc., a leading provider of Networking and Managed IT Services is seeking high-level IT professionals to support a contract serving the Lake Tahoe Region for a NV Agency.
Background
The Agency currently employs approximately 62 personnel and is housed in a 60,000 square foot building located in Stateline, NV.
**Please do not apply to this advertisement if you do not have experience in the below areas.
Responsibilities and Experience
Task 1 - User support for approximately 70 laptops. Support for basic network infrastructure; routers, switches, the two wireless networking systems, and all related hardware. Any necessary assistance to the voice system provider (contract with VOX).
Task 2 - Operations and maintenance of servers. The current baseline configuration of three physical servers running 30+ virtual servers in a VMWare/VSphere environment, with related hardware and applications. Agency employees will administer individual software programs (like Accela).
Task 3 - Advising the Agency in developing an IT infrastructure roadmap and strategy, analyzing tradeoffs and options, and potentially developing a transition plan to shift from a locally hosted environment into a cloud platform(s).
Equipment for Task 1
Network
  • Sonicwall NSA 2400 Security Appliance
  • Dell and Cisco Networking hardware
  • Wireless networks (2 - one secure & one public access)
  • Utility Telecom IP over Copper - 100 Mbps

User Support
  • Approximately 65 Dell Latitude laptops of various vintages

o Docking Stations
o LCD monitors
  • 5 - 10 desktop workstations
  • 3Macs
  • 5 iPads (Air2)

Enterprise Software
  • Office 365/Exchange (Cloud based)
  • Springbrook - Accounting system (Cloud based)
  • Acronis backup
  • TrendMicro Security

Voice:
  • Nortel voice switch

Equipment for Task 2
Network
  • Dell R420 server running VMSphere
  • Dell R720 servers (x2) running ~30 virtual servers
  • NetApp FAS2240 SAN
  • Brocade fiber cards/cables to connect SAN and servers
  • Currently hosting ~ 30 websites using Microsoft and Linux platforms
  • Several older servers out of warranty that may require transitioning/virtualization

Enterprise Software
  • Accela - permitting software
  • ESRI ArcGIS - GIS mapping software
  • Springbrook - Accounting system (Cloud based)
  • MSSQL Server & Microsoft .net development platforms
  • Datamatics - Time & Attendance
  • RealQuest - Real Estate/Property Info

Job Application Instructions
To be considered for these positions please submit a clear and concise resume (2 pg max.) as well as your minimum salary requirements. We will NOT consider your application without the REQUIRED minimum salary requirements. Please also list all Certifications and Education within your resume.

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