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Tech Support Specialists for USPTO IT Support
Management Applications, Inc., a leading provider of Network Management, Design and Implementation is seeking Tech Support Specialists for a long-term contract with the US Patent and Trademark Office (USPTO).
The mission of the United States Patent and Trademark Office (USPTO) is to promote industrial and technical progress and to strengthen the national economy through the administration of laws and regulations related to United States patents and trademarks. USPTO conducts its mission by examining patent and trademark applications, issuing patents and registering trademarks, disseminating patent and trademark information to the public, and encouraging a domestic and international climate in which intellectual property can flourish. The agency is comprised of two major components - the patent organization and the trademark organization. The organizations are supported by business units comprised of engineers, scientists, attorneys, analysts and computer specialists and have a combined workforce that exceeds twelve thousand (12,000) Federal employees and approximately two hundred fifty (250) regional employees.
Personnel must possess excellent communication skills (e.g., excellent written and verbal communication skills acquired via customer service work). Excellent verbal communication skills include the ability to establish a professional rapport with customers; be a good listener and obtain required information; see things from another person's perspective; express knowledge in a clear, simple manner; explain technical matters to non-technical people; and be able to uphold the interests of the USPTO and convince others by making valid and relevant points in a professional manner. Excellent written communication skills includes ensuring text is accurate and is expressed in clear, straightforward manner.
Personnel must possess administrative and project management skills. The USPTO uses Microsoft Project Professional for all project management needs and Microsoft SharePoint for documentation version control and repository needs. Staff should be skilled with these tools to electronically update project plans and upload documents to our EMS.
Technical Support Specialist
Experience providing technical support for microcomputer hardware, networks, and office automation software in-person or via the telephone, as appropriate.
Senior Technical Support Specialist
Experience providing advanced technical and configuration support for microcomputer hardware, networks, and office automation for a large user community in-person or via the telephone, as appropriate. Experience providing analysis and recommendations for information technology requirements.
Principal Technical Support Specialist
Experience providing advanced technical and configuration support for microcomputer hardware, networks, and office automation for large user community in-person or via the telephone, as appropriate. Experience providing analysis and recommendations for information technology requirements. Performs in a supervisory capacity as needed. Assists in mentoring and training less experienced staff.
Staff Technical Support Specialist
Experience providing expert technical and configuration support for microcomputer hardware, networks, and office automation for large user community in-person or via the telephone, as appropriate. Experience providing analysis and recommendations for information technology requirements. Assists in planning and organization both technically and administratively. Performs in a management capacity as needed.
Areas of IT Support for the USPTO:
1. Desktop Deployments and Moves
2. Desktop Field Support
3. Warehouse Operations Support
4. Audio Visual Support
5. Technical Writing / Document Development
6. Test & Evaluation Hardware Support
7. Security Operations & Enterprise Monitoring
8. Release Control Branch Support
9. Network Operations & Maintenance
10. Network Cabling
11. Collaboration Services and Support
12. Authorization & Assessment (A&A)
13. Remote Site End User Support
14. Electronic Business Center Support
15. Future Requirements
Job Application Instructions:
To be considered for these positions please submit a clear and concise resume (2 pages max.) as well as your minimum salary requirements. We will NOT consider your application without the REQUIRED minimum salary requirements.