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Technology Support Jobs in Rhode Island (NOW HIRING)

SystemDomain Inc.

Be Seen First

IT Support Specialist

Kingston, RI · On-site

$32 - $35/hr

IT Support Specialist Location: Rhode Island (Onsite) Job Type: Temporary Job Summary We are seeking an Educational Technology Support Specialist to provide technical support for instructional ...

Brown University

IT Support Consultant

Providence, RI · On-site

We have an excellent opportunity for TWO a new IT Support Consultants to join our dynamic team and mission-driven organization to help us shape a community that is essential for educating and ...

Arcfield

IT Support Technician

Newport, RI · On-site

$21.75 - $29.75/hr

Provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems. Principle Duties and Responsibilities

Talent Groups

LMS Support Technician

Kingston, RI · On-site

We are seeking an Educational Technology Support Technician to provide technical support for instructional technologies and learning platforms in a higher education environment. This role will ...

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All JobsTechnology Support JobsTechnology Support Jobs in Rhode Island

Technology Support information

See Rhode Island salary details

$26.4K

$42.6K

$64.6K

How much do technology support jobs pay per year?

As of Jul 28, 2026, the average yearly pay for technology support in Rhode Island is $42,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,700.00 and $46,000.00 per year, depending on experience, location, and employer.

What is the difference between Technology Support vs Help Desk Technician?

AspectTechnology SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI-SAT
Work EnvironmentCorporate, IT departments, remoteHelp desks, call centers, on-site support
Employer & IndustryTech companies, large organizationsIT service providers, internal support teams
Job FocusDiagnosing and resolving technical issues, hardware/software supportAssisting users, troubleshooting, ticket management

Technology Support and Help Desk Technician roles often overlap but differ mainly in scope. Technology Support tends to involve broader technical troubleshooting and support across hardware, software, and networks, often in corporate environments. Help Desk Technicians primarily focus on user assistance, ticket resolution, and basic troubleshooting. Both roles require similar certifications and are essential in IT service delivery, but their work environments and responsibilities vary slightly.

How does a Technology Support professional typically collaborate with other departments to resolve technical issues?

Technology Support professionals often work closely with various departments, such as HR, finance, and operations, to understand and address their unique technical challenges. Collaboration usually involves clear communication to gather details about reported issues, coordinating with IT specialists or vendors when advanced troubleshooting is needed, and providing timely updates to stakeholders. Building strong relationships and maintaining open channels of communication are essential for efficiently diagnosing problems and implementing effective solutions that minimize disruptions to business operations.

What are Technology Support professionals?

Technology Support professionals, often known as IT support specialists or help desk technicians, are responsible for assisting individuals and organizations with technical issues related to computers, software, networks, and other technology systems. They troubleshoot problems, provide guidance on using hardware and software, and may install or configure new technology. Their goal is to ensure that technology runs smoothly and users can perform their tasks efficiently. Technology Support roles can range from answering simple user queries to resolving complex technical problems.

What are the key skills and qualifications needed to thrive as a Technology Support Specialist, and why are they important?

To thrive as a Technology Support Specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified IT Professional. Familiarity with help desk ticketing systems, remote support tools, and standard office software is commonly required. Exceptional communication, patience, and problem-solving abilities help build trust and effectively resolve user issues. These skills ensure quick resolution of technical problems, minimize downtime, and enhance overall user satisfaction in an organization.
Technology Support jobs near you
Infographic showing various Technology Support job openings in Rhode Island as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,581 per year, or $20.5 per hour.
IT Support Consultant/Senior IT Support Consultant

IT Support Consultant/Senior IT Support Consultant

Brown University

Providence, RI • On-site

Full-time

Posted 9 days ago

Brown University rating

7.8

Company rating: 7.8 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

225th of 612 rated colleges and universities

Job description

Job Description:
IT Support Consultant/Senior IT Support Consultant
Office of Information Technology
IT Support Consultant (Grade 9)
The IT Support Consultant provides application, operating system, desktop and mobile hardware, audiovisual, and other technology support to the University community via a combination of on-site assistance, device/endpoint management, remote troubleshooting and remote access tools. Works with administrative, academic, and research departments/centers to resolve computing issues and maintain Brown computing/mobile equipment for departments throughout their full lifecycle. Maintains service relationships with department leaders and customers. Balances and prioritizes service to multiple assigned primary departments, with responsiveness and partnership. Supports other IT Support Consultants and other OIT departments for projects, moves, and cross-coverage of sick/vacation. Provides escalation support and on-site response for Help Desk issues. Works independently and utilizes a variety of enterprise-level computing tools and expertise to solve customer problems.
Job Qualifications
  • Bachelor's degree preferred
  • 2-3 years of providing end-user IT computing support, deskside strongly preferred
  • One or more major platform/management tool certifications preferred (SCCM, Jamf, Microsoft, Apple)
  • Experience supporting enterprise-level end-user services such as file, print, network, audio visual and authentication/identity systems
  • Knowledge of and experience supporting macOS, Windows and mobile device platforms (iOS/Android) including core software/services used at Brown (MS Office Suite, Google Apps, Zoom, etc.)
  • Demonstrated troubleshooting skills for related technology peripherals and endpoint devices (printers, mobile hardware, etc.)
  • Knowledge of and experience with audiovisual equipment and systems
  • Knowledge of enterprise configuration management/package deployment tools such as Microsoft OSD/SCCM, InTune, Jamf and/or ASM preferred
  • Excellent customer service skills and strong commitment to service, with effective written/verbal communication, technical follow-through, personal organization and prioritization
  • Understanding and appreciation of the needs of users in an academic environment with a diverse user community; experience working in higher education preferred
  • Demonstrated ability to work as part of a team and to promote a positive, collaborative, and inclusive work environment
  • Ability to work and develop new skills independently from existing learning resources and peers/managers; self-starter
  • Ability to independently manage time effectively, multitask, and prioritize personal and team workflow in a high-volume environment
  • Ability to work effectively in a group, and as a member of a project team, supporting organizational priorities

Senior IT Support Consultant (Grade 10)
The Senior IT Support Consultant provides advanced application, operating system, desktop and mobile hardware, audiovisual, and other technology support to the University community via a combination of on-site assistance, device/endpoint management, remote troubleshooting and remote access tools. Works with administrative, academic, and research departments/centers to resolve computing issues and maintain Brown computing/mobile equipment for departments throughout their full lifecycle. Maintains service relationships with department leaders and customers. Balances and prioritizes service to multiple assigned primary departments, with a high degree of responsiveness and partnership. Supports other IT Support Consultants and other OIT departments for projects, moves, and cross-coverage of sick/vacation. Provides escalation support and on-site response for Help Desk issues. Works independently and utilizes a variety of enterprise-level computing tools and expertise to solve customer problems.
Job Qualifications
  • Bachelor's degree preferred
  • 3-5 years of providing end-user IT computing support, deskside strongly preferred
  • One or more MCP, MCSE/MCSA, SCCM, JAMF, or ACSP certifications preferred
  • Experience supporting enterprise-level end-user services such as file, print, network, and authentication/identity systems
  • Expert knowledge of and experience supporting macOS, Windows and mobile device platforms (iOS/Android) including core software/services used at Brown (MS Office Suite, Google Apps, ticketing systems, streaming apps, videoconferencing, etc.)
  • Demonstrated troubleshooting skills for related technology peripherals and endpoint devices (printers, mobile hardware, etc.)
  • Demonstrated ability to create effective user and technical documentation
  • Knowledge of and experience with audiovisual equipment and systems
  • Advanced knowledge of enterprise configuration management/package deployment tools such as Microsoft OSD/SCCM, InTune, JAMF and/or ASM
  • Excellent customer service skills and strong commitment to service, with effective written/verbal communication, technical follow-through, personal organization and prioritization
  • Understanding and appreciation of the needs of users in an academic environment with a diverse user community; experience working in Higher Education preferred
  • Demonstrated ability to work as part of a team and to promote a positive, collaborative, and inclusive work environment
  • Ability to work and develop new skills independently from existing learning resources and peers/managers; self-starter
  • Ability to independently manage time effectively, multitask, and prioritize personal and team workflow in a high-volume environment
  • Ability to work effectively in a group, and as a member of a project team, supporting organizational priorities
  • Proven ability to analyze, troubleshoot, and problem-solve complex technical issues as well as recommend appropriate technology solutions for complex user problems
  • Excellent project planning skills and ability to lead small project-based teams
  • Proven ability to mentor and train other team members.

Successful completion of a criminal background check and education verification is required.
Benefits of Working at Brown:
Please review additional information on the Benefits of Working at Brown.
Recruiting Start Date:
2026-06-11
Job Posting Title:
IT Support Consultant/Senior IT Support Consultant
Department:
Office of Information Technology
Grade:
Grade 10
Worker Type:
Employee
Worker Sub-Type:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
37.5
Position Work Location:
Hybrid
Submission Guidelines:
Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.
This position is not eligible for visa sponsorship.
Brown University is a registered employer in the following states: Rhode Island, California, Colorado, Connecticut, Florida, Maryland, Massachusetts, New York, New Hampshire, New Jersey, North Carolina, Washington, D.C. All remote work must be performed in a state in which Brown is registered to do business.
Still Have Questions?
If you have any questions you may contact employment@brown.edu.
Brown is an E-Verify Employer.
EEO Statement:
Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person's race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law.

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