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Technology Services Manager Jobs in Delaware (NOW HIRING)

Berkley

Command Center Manager

Wilmington, DE · On-site

If so, Berkley Technology Services (BTS) wants to meet you! BTS is the powerhouse tech arm of W. R ... Responsibilities What You'll Do As our Command Center Manager , you'll lead a team of Level I and ...

Pittsburgh International Airport

Manage end-to-end IT service delivery, ensuring SLAs and KPIs are consistently met within the ServiceNow platform. * Collaborate closely with internal business stakeholders, particularly in Finance ...

JP Morgan Chase

Technology Support Lead

Bear, DE

Manages and oversees teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm * Executes policies and ...

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Technology Services Manager information

See Delaware salary details

$34K

$82.9K

$169.6K

How much do technology services manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for technology services manager in Delaware is $82,895.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $92,100.00 per year, depending on experience, location, and employer.

What does a Technology Services Manager do?

A Technology Services Manager oversees the planning, implementation, and maintenance of an organization’s technology infrastructure and services. They manage IT support teams, coordinate technology projects, ensure service quality, and act as a bridge between technical staff and business units. Their responsibilities may include optimizing IT processes, managing vendor relationships, and ensuring compliance with security protocols. Ultimately, they aim to align technology services with business goals while maintaining efficient and reliable IT operations.

How does a Technology Services Manager typically collaborate with other departments within an organization?

Technology Services Managers frequently work cross-functionally, partnering with departments such as Operations, Human Resources, and Finance to understand their technology needs and ensure seamless service delivery. They coordinate with project managers and IT teams to implement new systems and resolve issues, while also communicating updates and potential impacts to stakeholders. This role requires strong interpersonal skills and the ability to translate technical concepts for non-technical colleagues, fostering a collaborative environment that supports organizational goals.

What are the key skills and qualifications needed to thrive as a Technology Services Manager, and why are they important?

To thrive as a Technology Services Manager, you need a strong background in IT service management, project leadership, and a relevant degree or certifications such as ITIL or PMP. Familiarity with enterprise IT systems, ticketing platforms, cloud services, and monitoring tools is typically required. Excellent communication, problem-solving ability, and team leadership are vital soft skills for building trust and driving results. These skills ensure efficient IT operations, high-quality service delivery, and effective coordination between technical teams and business stakeholders.

What is the difference between Technology Services Manager vs Network Administrator?

AspectTechnology Services ManagerNetwork Administrator
CredentialsBachelor's degree in IT or related field; certifications like ITIL, PMPBachelor's degree in Computer Science or related; certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentOversees IT teams, manages service delivery, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service management needsCommon in organizations with complex network infrastructure
Search & Comparison IntentUnderstanding managerial roles in IT servicesTechnical network support and administration

The Technology Services Manager focuses on overseeing IT service delivery, managing teams, and strategic planning, while the Network Administrator handles the technical aspects of maintaining and troubleshooting network infrastructure. Both roles require relevant certifications and are vital in organizations with significant IT operations, but they differ in scope and responsibilities.

What job categories do people searching Technology Services Manager jobs in Delaware look for?

The top searched job categories for Technology Services Manager jobs in Delaware are:

What cities in Delaware are hiring for Technology Services Manager jobs?

Cities in Delaware with the most Technology Services Manager job openings:

Technology Services Manager jobs near you

Command Center Manager

Berkley

Wilmington, DE • On-site

Full-time

Re-posted 8 days ago

Job description

Company Details

Are you a strategic leader with a passion for operational excellence in high-availability environments? Do you thrive in fast-paced, mission-critical settings and love mentoring high-performing teams? If so, Berkley Technology Services (BTS) wants to meet you!

BTS is the powerhouse tech arm of W. R. Berkley Corporation, a Fortune 500 commercial insurance leader. We deliver cutting-edge IT solutions to over 60 global operating units, driving innovation and security across the enterprise. With a culture built on collaboration, entrepreneurship, and continuous growth, BTS is where technology leaders come to thrive.

Right Team. Right Technology. Simple and Secure.

Responsibilities

What You'll Do

As our Command Center Manager, you'll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data centers. You'll be responsible for:

  • Overseeing incident response, system monitoring, and SLA adherence
  • Leading enterprise event escalations and executive-level communications
  • Driving process maturity, automation, and operational efficiency
  • Hiring, mentoring, and developing top-tier technical talent
  • Collaborating with SRE and infrastructure teams to enhance monitoring and tooling
  • Reporting on KPIs, system availability, and customer satisfaction metrics
Qualifications

What You Bring

  • 5+ years in a leadership role within a Data Center, NOC, or SOC
  • Proven success in high-pressure, high-visibility environments
  • Strong technical acumen and hands-on experience with tools like SolarWinds, AppDynamics, Dynatrace, DataDog, etc.
  • Exceptional communication, project management, and analytical skills
  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
  • Experience with SRE principles, automation, and tooling optimization is a plus

Why BTS?

  • Be part of a Fortune 500-backed tech team with global impact
  • Work in a culture that values innovation, growth, and employee development
  • Enjoy opportunities to expand your career into roles you never imagined
  • Make a real difference in how technology supports the future of insurance

The Company is an equal employment opportunity employer.

Employment Type: OTHER

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