The Technology Services Manager is accountable for the support and delivery of IT services to the ... Act as the local escalation point for complex or high-impact issues, coordinating with global ...
The Technology Services Manager is accountable for the support and delivery of IT services to the ... Act as the local escalation point for complex or high-impact issues, coordinating with global ...
Accessibility Services Coordinator
Dubuque, IA · On-site
$18.50 - $23.50/hr
The Accessibility Services Coordinator is responsible for coordinating appropriate academic and ... Maintain, administer, and recommend assistive technology systems.Maintain confidential student and ...
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Accessibility Services Coordinator
Dubuque, IA · On-site
$18.50 - $23.50/hr
The Accessibility Services Coordinator is responsible for coordinating appropriate academic and ... Maintain, administer, and recommend assistive technology systems.Maintain confidential student and ...
Accessibility Services Coordinator
Dubuque, IA · On-site
$18.50 - $23.50/hr
The Accessibility Services Coordinator is responsible for coordinating appropriate academic and ... Maintain, administer, and recommend assistive technology systems. * Maintain confidential student ...
Accessibility Services Coordinator
Dubuque, IA · On-site
$18.50 - $23.50/hr
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Central Services Coordinator
Grand Rapids, MI · On-site
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The Lifetime Services (LTS) Central Services Coordinator provides administrative support to the ... Associate degree in Business Administration, Operations Management, Engineering Technology, or a ...
The Technology Services Manager is accountable for the support and delivery of IT services to the ... Act as the local escalation point for complex or high-impact issues, coordinating with global ...
The Technology Services Manager is accountable for the support and delivery of IT services to the ... Act as the local escalation point for complex or high-impact issues, coordinating with global ...
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The Technology Services Manager is accountable for the support and delivery of IT services to the ... Act as the local escalation point for complex or high-impact issues, coordinating with global ...
Manager: Technology Services
Manhattan, NY · On-site
$135K/yr
The Technology Services Manager is accountable for the support and delivery of IT services to the ... Act as the local escalation point for complex or high-impact issues, coordinating with global ...
Accessibility Services Coordinator
$18.50 - $23.50/hr
The Accessibility Services Coordinator is responsible for coordinating appropriate academic and ... Maintain, administer, and recommend assistive technology systems. * Maintain confidential student ...
Accessibility Services Coordinator
$18.50 - $23.50/hr
The Accessibility Services Coordinator is responsible for coordinating appropriate academic and ... Maintain, administer, and recommend assistive technology systems. * Maintain confidential student ...
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Student Accessibility Services Coordinator Location: Lakewood, CO Salary: $40,000 - $50,000 per ... Research, evaluate, and recommend emerging accessibility resources, assistive technologies ...
Student Accessibility Services Coordinator
Lakewood, CO · On-site
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Student Accessibility Services Coordinator Location: Lakewood, CO Salary: $40,000 - $50,000 per ... Research, evaluate, and recommend emerging accessibility resources, assistive technologies ...
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Southfield, MI · On-site
$18 - $23/hr
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Career Services Co-ordinator
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$18 - $23/hr
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Student Accessibility Services Coordinator
Lakewood, CO · On-site
$40K - $50K/yr
Student Accessibility Services Coordinator Location: Lakewood, CO Salary: $40,000 - $50,000 per ... Research, evaluate, and recommend emerging accessibility resources, assistive technologies ...
Student Accessibility Services Coordinator
Lakewood, CO · On-site
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Palos Hills, IL · On-site
$21.25 - $27.75/hr
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User Support Services Coordinator
Palos Hills, IL · On-site
$21.25 - $27.75/hr
The position directly coordinating the Support and student staff in leading, directing, and ... Manages, assigns, and maintains the IT service ticketing system and support queue, ensuring timely ...
Career Services Co-ordinator
Southfield, MI · On-site
$18 - $23/hr
Global Information Technology is looking for a talented, results-oriented Career Services Co-ordinator. Position Summary/Responsibilities: - Provides career counseling and advising for students and ...
Career Services Co-ordinator
Southfield, MI · On-site
$18 - $23/hr
Global Information Technology is looking for a talented, results-oriented Career Services Co-ordinator. Position Summary/Responsibilities: - Provides career counseling and advising for students and ...
Career Services Co-ordinator
Southfield, MI · On-site
$18 - $23/hr
Global Information Technology is looking for a talented, results-oriented Career Services Co-ordinator. Position Summary/Responsibilities: - Provides career counseling and advising for students and ...
Quick apply
Career Services Co-ordinator
Southfield, MI · On-site
$18 - $23/hr
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Member Services Coordinator
Dubuque, IA · Hybrid
Member Service Coordinator Location: Dubuque, IA (hybrid). What Our Member Service Coordinators Do ... through technology and programming, educating the participant with risk-specific targeted ...
Member Services Coordinator
Dubuque, IA · Hybrid
Member Service Coordinator Location: Dubuque, IA (hybrid). What Our Member Service Coordinators Do ... through technology and programming, educating the participant with risk-specific targeted ...
Member Services Coordinator
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Member Service Coordinator Location: Dubuque, IA (hybrid). What Our Member Service Coordinators Do ... through technology and programming, educating the participant with risk-specific targeted ...
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Member Services Coordinator
Dubuque, IA · Hybrid
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Wilmington, NC · On-site
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MSP Service Coordinator
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Member Services Coordinator
Dubuque, IA · On-site
Member Service Coordinator Location: Dubuque, IA (hybrid). What Our Member Service Coordinators Do ... through technology and programming, educating the participant with risk-specific targeted ...
Member Services Coordinator
Dubuque, IA · On-site
Member Service Coordinator Location: Dubuque, IA (hybrid). What Our Member Service Coordinators Do ... through technology and programming, educating the participant with risk-specific targeted ...
Full-Time Remote position Our IT Managed Services Provider (MSP) focuses on being the outsourced ... The Service Coordinator is responsible for properly setting up tickets from their inception to ...
Full-Time Remote position Our IT Managed Services Provider (MSP) focuses on being the outsourced ... The Service Coordinator is responsible for properly setting up tickets from their inception to ...
Technology Services Coordinator information
See salary details
$13.46 - $15.34
4% of jobs
$15.34 - $17.22
7% of jobs
$19.03 is the 25th percentile. Wages below this are outliers.
$17.22 - $19.10
14% of jobs
$19.10 - $20.98
19% of jobs
The median wage is $21.41 / hr.
$20.98 - $22.86
23% of jobs
$23.67 is the 75th percentile. Wages above this are outliers.
$22.86 - $24.74
16% of jobs
$24.74 - $26.62
7% of jobs
$26.62 - $28.50
4% of jobs
$28.50 - $30.38
2% of jobs
$30.38 - $32.26
1% of jobs
$32.26 - $34.13
1% of jobs
$13
$22
$34
How much do technology services coordinator jobs pay per hour?
What are some common challenges faced by technology services coordinators, and how can they be effectively managed?
What is a technology services coordinator?
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Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 18 days ago
Job description
Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.
We are a collegial, collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.
If you thrive in a collaborative environment that values exceptional client service, initiative, professionalism, responsiveness, and adaptability, we invite you to consider joining our Information Technology department in our New York office as a Manager: Technology Services.
The Technology Services Manager is accountable for the support and delivery of IT services to the New York office, serving as a key relationship and service delivery contact for attorneys, legal practice assistants, and business services professionals on technology-related matters. This role ensures reliable, secure, client-focused service delivery across end-user support, AV services, and business engagement.
This role manages and develops the local technology services team, supports office and global technology projects, and works with global technology colleagues to communicate New York business needs, coordinate service delivery, and helps ensure technology changes are implemented effectively for the office.
Essential Functions:
Service Delivery & Operations — New York
- Oversee the day-to-day operation of the New York technology services team, ensuring incidents, service requests, and escalations are managed within the firm’s P1–P4 priority and SLA framework
- Manage the local delivery of all technology services to New York legal and business services professionals — service desk, desktop support, hardware provisioning, onboarding/offboarding, collaboration and productivity tools, and access to application and security services
- Serve as a key relationship and service delivery contact for New York attorneys, legal practice assistants, and business services staff, translating their needs into responsive, high-quality service
- Act as the local escalation point for complex or high-impact issues, coordinating with global infrastructure, application, security, and collaboration teams to drive timely resolution
- Ensure appropriate ownership, communication, and follow-through for high-priority incidents and escalations
- Establish local business relationship for technology services in New York, ensuring office needs are understood, communicated, and addressed in coordination with the appropriate global technology teams
- Serve as a local project resource for technology initiatives affecting New York, coordinating with global colleagues to represent business requirements, support change activities, and help manage adoption of new or updated technology services
- Participate in local change readiness and adoption activities for technology initiatives, including stakeholder communication, issue tracking, and feedback collection
Audiovisual (AV) & Event Support
- Manage the delivery of AV services for the New York office, including conference room technology, Teams/Zoom Rooms, video conferencing, town halls, client-facing meetings, and firm events
- Respond to AV incidents at elevated priority during live events and coordinate rehearsals and setup for major meetings
Client Engagement & Continual Service Improvement
- Engage with New York stakeholders to capture the ‘Voice of the Client,’ using feedback mechanisms such as surveys (CSAT), workshops, and service reviews
- Identify and lead continual service improvement (CSI) initiatives informed by service data, incident trends, and stakeholder feedback
- Champion a client-centric culture, acting as a business relationship point of contact and turning support interactions into trusted partnerships
- Apply and enforce Incident, Request, Problem, Change, and Knowledge Management processes in adherence to ITIL 4 best practices
- Support the effective use and ongoing optimization of ServiceNow as the firm’s ITSM platform for ticketing, workflows, and knowledge
- Drive knowledge base coverage and first-contact resolution by promoting documentation, self-service, and reuse
GenAI Enablement & Innovation
- Support New York users through GenAI literacy activities such as floor walks, office hours, and targeted enablement
- Promote automation and AI-assisted approaches to improve service efficiency, ticket deflection, and the overall user experience
Security, Compliance, Reporting & Vendor Management
- Reinforce information security support in day-to-day operations — endpoint compliance, access management, and security awareness — partnering with the security team on incidents and hand-offs
- Ensure compliance with Firm policies, information security standards, and applicable regulatory and client requirements
- Provide regular reporting and analysis on key performance indicators—including MTTR, CSAT, SLA adherence, ticket aging, reassignment patterns, to identify trends, service risks, and improvement opportunities
- Oversee asset and configuration management for New York, including inventory accuracy and asset lifecycle management, while supporting local vendor management, maintenance within approved budgets
- Perform other duties as assigned to meet Firm goals and objectives
Education/Training/Certifications:
- Bachelor’s degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job
Professional Experience:
- Minimum of 7 years of professional IT experience, with at least 2–3 years in a supervisory or team management role
- Demonstrated experience managing technology service delivery, end-user support, and audiovisual/conference-room services against SLAs/KPIs
- Experience in a legal or professional services environment strongly preferred
- Experience working with global technology teams to support projects, coordinate service delivery, and communicate local business requirements preferred
Technical Skills:
- Proficiency in Microsoft 365 products and modern end-user computing environments
- Hands-on experience supporting AV and conferencing technologies (e.g., Microsoft Teams Rooms/Zoom Rooms, Crestron/Cisco systems, digital signage, and event production support)
- Strong knowledge of IT service management best practices and tools, particularly ServiceNow and ITIL 4 processes
- Working knowledge of the firm’s GenAI platforms (e.g., Microsoft 365 Copilot) and their responsible, value-driven adoption
- Familiarity with legal and business applications (e.g., iManage/DMS) and information security fundamentals
Performance Traits:
- Strong written and verbal communication skills, able to communicate effectively and professionally with all levels of the Firm and outside vendors
- Client-centric mindset with strong customer service orientation and sound independent judgment
- Ability to drive issues to conclusion, influence cross-functional teams, and balance business priorities with operational requirements
- Analytical, data-driven approach to service performance and problem-solving
- Ability to work under pressure, meet deadlines, and manage shifting priorities and events
- Strong attention to detail, organizational skills, and the ability to handle multiple concurrent priorities
- Maintains confidentiality and exercises discretion
- Self-starter with a high level of initiative and a commitment to continuous improvement and innovation
- Collaborative and relationship-oriented, with the ability to work effectively with local and global teams to address business needs and support technology projects
Management Accountabilities:
- Manages assigned direct reports with regard to performance appraisals, annual compensation, goal setting, performance counselling, and development
- Conducts analysis of staffing levels and participates in the recruitment process for the New York technology services team
- Sets priorities, delegates efficiently, and ensures appropriate service and AV coverage across business hours and events
- Determines and implements change processes to improve workflow efficiencies and service quality
- Provides input on operational budget and staffing recommendations, and fosters a culture of service excellence, collaboration, and innovation — including GenAI adoption
We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth.
We are committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. To request an accommodation related to the application process or interview, please email uslateralrecruiting@mayerbrown.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Mayer Brown works with select external search firms that have been vetted against our standards. Firms without a contract or agreement with Mayer Brown are not authorized to represent that they are working with the Firm, nor are they entitled to placement fees. Mayer Brown does not accept unsolicited CVs from external recruiters. Submission of an unsolicited CV to Mayer Brown or any of its Partners or employees will not establish any right of priority for the submitting agency.
#LI-HYBRID #LI-PT1
The typical pay scale for this position is between USD $135,000.00/Yr. and USD $179,000.00/Yr., although the actual wage or salary could be lower or higher if the candidate's education, experience, skills and internal pay alignment are different from those specified.
About Mayer Brown
Sourced by ZipRecruiter
Industry
Law firms
Company size
5,001 - 10,000 Employees
Headquarters location
Chicago, IL, US
Year founded
1863