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Technology Service Desk Supervisor Jobs (NOW HIRING)

Badger Meter

Help Desk Supervisor

Milwaukee, WI · On-site

The Service Desk Supervisor is responsible for leading the day-to-day operations of the IT Service Desk and ensuring the delivery of exceptional technical support to end users. This role supervises ...

Badger Meter

Help Desk Supervisor

Milwaukee, WI · On-site

The Service Desk Supervisor is responsible for leading the day-to-day operations of the IT Service Desk and ensuring the delivery of exceptional technical support to end users. This role supervises ...

HCTec

Service Desk Supervisor

Winston Salem, NC · On-site

The Service Desk Supervisor organizes and directs the daily activities of a designated team within the Service Desk operations. The main responsibility of the Supervisor is to supervise, develop, and ...

HCTec

Service Desk Supervisor

Winston Salem, NC · On-site

The Service Desk Supervisor organizes and directs the daily activities of a designated team within the Service Desk operations. The main responsibility of the Supervisor is to supervise, develop, and ...

Badger Meter Inc

Help Desk Supervisor

Milwaukee, WI · On-site

$60 - $80/hr

The Service Desk Supervisor is responsible for leading the day-to-day operations of the IT Service Desk and ensuring the delivery of exceptional technical support to end users. This role supervises ...

Self Regional Healthcare

Service Desk Analyst

Greenwood, SC · On-site

$19.50 - $26.75/hr

Perform other related duties as assigned by the Service Desk Supervisor or Director of IT. Education and Skills Qualifications: * Associate's degree in Information Technology or a related field ...

US IT Solutions Inc

IT Service Desk

Minneapolis, MN · On-site

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft Windows 10, & Office 2016 rollouts countywide. Three years previous IT Service Desk performing at a ...

Hitachi

Service Desk Lead

Dallas, TX · On-site

What You Bring to the Team * 10+ years of experience in IT Service Desk, Technical Support, or End User Support environments. * 3 to 5 years of experience leading or supervising Service Desk teams.

New

The High Companies

IT Service Desk Lead

Lancaster, PA · On-site

The IT Service Desk Lead plays a critical role in providing day-to-day support to High's end users ... Previous experience in a lead/supervisory role * Must have working knowledge and prior experience ...

High Industries

IT Service Desk Lead

Lancaster, PA

The IT Service Desk Lead plays a critical role in providing day-to-day support to High's end users ... Previous experience in a lead/supervisory role * Must have working knowledge and prior experience ...

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Technology Service Desk Supervisor information

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How much do technology service desk supervisor jobs pay per year?

As of Sep 9, 2026, the average yearly pay for technology service desk supervisor in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Technology Service Desk Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

Service Desk Analyst

Greenwood, SC • On-site

Greenwood County Hospital Board
Hospitals • 51 - 200 employees
Learn more about Greenwood County Hospital Boardexternal

$19.50 - $26.75/hr

Full-time

Posted 7 days ago

Job description

8:00AM-5:00PM, Monday-Friday

Position Summary:

The IT Service Desk Analyst provides front-line technical support for a multi-facility healthcare organization, including hospitals, ambulatory practices, and patient-facing applications such as MyChart. The Analyst is responsible for monitoring IT systems, responding to service desk inquiries, resolving hardware and software issues, and ensuring high-quality support to internal staff and external patients. This position requires strong technical troubleshooting skills, clear communication, and a focus on delivering excellent customer service.

Key Responsibilities:

  • Respond promptly to incoming IT service desk calls, emails, and ticket submissions from hospital staff, ambulatory clinics, and patients.
  • Provide first-level support for a wide range of technologies including desktops, laptops, printers, mobile devices, software applications, and clinical systems.
  • Assist patients with MyChart-related inquiries such as login issues, account setup, password resets, and general navigation.
  • Monitor system consoles and alerts for network or system errors; escalate critical issues to appropriate technical teams as needed.
  • Coordinate and document troubleshooting steps for recurring issues; contribute to knowledge base articles and service documentation.
  • Use judgment and initiative to assess the complexity of issues and determine appropriate resolution steps or escalation paths.
  • Collaborate with other IT team members to ensure timely and effective resolution of incidents and service requests.
  • Inform IT leadership of significant incidents, patterns of concern, or service-impacting events.
  • Maintain detailed and accurate documentation of support activities in the ticketing system.
  • Support onboarding of new users by configuring accounts, devices, and access according to role-based requirements.
  • Perform other related duties as assigned by the Service Desk Supervisor or Director of IT.

Education and Skills Qualifications:

  • Associate’s degree in Information Technology or a related field preferred; equivalent work experience will be considered.
  • 1–2 years of experience in a technical support or service desk role, preferably in a healthcare environment.
  • Familiarity with EHR systems (e.g., Epic) and patient portals (e.g., MyChart) strongly preferred.
  • Excellent verbal and written communication skills, especially when interacting with non-technical users or patients.
  • Demonstrated ability to troubleshoot hardware, software, and network-related issues.
  • Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
  • Customer-focused mindset with a commitment to providing responsive, respectful, and solution-oriented support.
Greenwood County Hospital logo

About Greenwood County Hospital

Sourced by ZipRecruiter

The Greenwood County Hospital group is a critical-access, not-for-profit medical group comprised of the Greenwood County Hospital and Outreach Clinic, as well as two rural health clinics: Eureka Clinic and Howard Clinic. Our 25-bed full-service hospital includes acute care, a rehabilitation center and a home health agency.

Industry

Hospitals

Company size

51 - 200 Employees

Headquarters location

Eureka, KS, US

Year founded

1956

Social media

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