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Technology Operations Assistant Jobs in Dallas, TX

CosmoProf

IT OPERATIONS ANALYST

Plano, TX · On-site

IT Operations Analyst This is a Hybrid position working from our Legacy West Support Center located ... Monitor operational performance, identify issues and trends, assist with root cause analysis, and ...

Sally Beauty

IT OPERATIONS ANALYST

Plano, TX · Hybrid

IT Operations Analyst This is a Hybrid position working from our Legacy West Support Center located ... Monitor operational performance, identify issues and trends, assist with root cause analysis, and ...

Sally Beauty Holdings

IT OPERATIONS ANALYST

Plano, TX · On-site

IT Operations Analyst This is a Hybrid position working from our Legacy West Support Center located ... Monitor operational performance, identify issues and trends, assist with root cause analysis, and ...

Sally Beauty Holdings

IT OPERATIONS ANALYST

Plano, TX · Hybrid

IT Operations Analyst This is a Hybrid position working from our Legacy West Support Center located ... Monitor operational performance, identify issues and trends, assist with root cause analysis, and ...

CosmoProf

IT OPERATIONS ANALYST

Plano, TX · Hybrid

IT Operations Analyst This is a Hybrid position working from our Legacy West Support Center located ... Monitor operational performance, identify issues and trends, assist with root cause analysis, and ...

CosmoProf

IT OPERATIONS ANALYST

Plano, TX · Hybrid

IT Operations Analyst This is a Hybrid position working from our Legacy West Support Center located ... Monitor operational performance, identify issues and trends, assist with root cause analysis, and ...

Sally Beauty

IT OPERATIONS ANALYST

Plano, TX · Hybrid

IT Operations Analyst This is a Hybrid position working from our Legacy West Support Center located ... Monitor operational performance, identify issues and trends, assist with root cause analysis, and ...

Sally Beauty Holdings

IT OPERATIONS ANALYST

Plano, TX · Hybrid

Overview IT Operations Analyst This is a Hybrid position working from our Legacy West Support ... Monitor operational performance, identify issues and trends, assist with root cause analysis, and ...

Sally Beauty Holdings

IT OPERATIONS ANALYST

Plano, TX · Hybrid

IT Operations Analyst This is a Hybrid position working from our Legacy West Support Center located ... Monitor operational performance, identify issues and trends, assist with root cause analysis, and ...

CIVIE

IT Operations Analyst

Plano, TX · On-site

Overview The IT Operations Analyst is responsible for monitoring, maintaining, and supporting CIVIE ... Escalate and assign tickets to the appropriate resources * Assist with onboarding and offboarding ...

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Technology Operations Assistant information

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$10

$19

$30

How much do technology operations assistant jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for technology operations assistant in Dallas, TX is $19.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $22.12 per hour, depending on experience, location, and employer.

What does a technology operations assistant do?

A Technology Operations Assistant supports the daily operations of an organization's IT department. Their responsibilities typically include assisting with hardware and software installation, troubleshooting technical issues, managing inventory of tech equipment, and helping to maintain system documentation. They work closely with IT staff to ensure smooth operations and provide technical support to other employees. This role is essential for keeping technology systems running efficiently and securely.

What are the key skills and qualifications needed to thrive as a technology operations assistant, and why are they important?

A Technology Operations Assistant typically needs strong organizational abilities, attention to detail, and a foundational understanding of IT systems or help desk procedures, often supported by an associate degree or relevant experience. Familiarity with ticketing systems, office productivity software, and basic troubleshooting tools is commonly required. Effective communication, problem-solving, and teamwork help individuals stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, minimizing downtime, and supporting both technical staff and end users efficiently.

What are some typical challenges faced by a technology operations assistant and how can they be managed effectively?

Technology Operations Assistants often juggle multiple tasks such as monitoring system performance, managing IT tickets, and supporting end-users. Common challenges include maintaining attention to detail while responding quickly to technical issues and adapting to rapidly evolving technologies. Effective time management, clear communication with IT teams, and proactively learning about new systems can help overcome these challenges. Regular collaboration with senior technicians and attending internal training sessions also contribute to smoother operations and professional growth.

What is the difference between Technology Operations Assistant vs IT Support Specialist?

AspectTechnology Operations AssistantIT Support Specialist
Required CredentialsAssociate degree or relevant certificationsAssociate degree or certifications like CompTIA A+
Work EnvironmentOffice and data center settings, supporting daily tech operationsHelp desks, user support, troubleshooting hardware/software issues
Employer & Industry UsageTech companies, corporate IT departments, data centersIT service providers, corporate IT, tech support firms
Common Search & ComparisonOften compared for operational roles in tech environmentsCustomer support and troubleshooting roles

While both roles support technology functions, the Technology Operations Assistant focuses on maintaining and supporting daily tech operations within organizations, whereas the IT Support Specialist primarily handles troubleshooting and assisting end-users with technical issues.

What are the most commonly searched types of Technology Operations jobs in Dallas, TX?

The most popular types of Technology Operations jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Technology Operations Assistant jobs?

Cities near Dallas, TX with the most Technology Operations Assistant job openings:

IT OPERATIONS ANALYST

Plano, TX • On-site

CosmoProf
Wholesale • 5 - 10K employees
Learn more about CosmoProfexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

CosmoProf rating

5.3

Company rating: 5.3 out of 10

Based on 118 frontline employees who took The Breakroom Quiz

Job description


IT Operations Analyst
This is a Hybrid position working from our Legacy West Support Center located in Plano Texas.
"The Company does not provide visa sponsorship for this position. Applicants must be currently authorized to work in the U.S."
About Sally Beauty Holdings, Inc.
At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.
About the role
The IT Operations Analyst supports stability, compliance, and continuous improvement of the organization's IT control environment, with a primary focus on SOX compliance, governance, and operational process support. This role assists in coordinating IT compliance activities, supporting incidents, problem, and change management processes, and helping ensure IT operations align with internal controls, security policies, and regulatory requirements.
The position works closely with internal IT teams, audit, security, Managed Service Providers (MSPs), vendors, and business stakeholders to support control effectiveness, maintain required documentation, and assist with governance activities. The IT Operations Analyst helps identify compliance gaps, supports audit readiness, and contributes to operational discipline and process improvement across IT services.
Responsibilities
1. IT Operations
  • Support day-to-day IT operations, helping ensure the availability, performance, capacity, and reliability of systems, applications, and infrastructure.
  • Coordinate operational activities across internal IT teams, managed service providers (MSPs), and vendors to support service delivery and adherence to SLAs.
  • Monitor operational performance, identify issues and trends, assist with root cause analysis, and support corrective and preventive actions.
  • Participate in major incident management activities, providing operational support and ensuring timely communication and escalation.
  • Support the execution and continuous improvement of IT change management processes and procedures.
  • Assess and document change-related risks and impacts, collaborating with stakeholders to support informed decision-making.

2. Change Management
  • Support the IT change management process by helping ensure changes are documented, reviewed, and executed in alignment with established procedures.
  • Participate in change review meetings and provide coordination support for approvals and follow-up activities.
  • Monitor MSP and vendor performance data to help identify service trends, issues, and opportunities for operational improvement.
  • Provide data-driven insights and recommendations to support team leads and stakeholders in improving service performance.

3. Data Analysis
4. Security, Compliance, and Governance
  • Ensure IT operations, system changes, and control implementations consistently comply with company policies, security standards, and regulatory obligations.
  • Serve as a liaison between IT, vendors, and business departments to coordinate the implementation of new IT controls, strengthen operational discipline, and promote risk awareness across teams and service partners.

Knowledge, skills & abilities requirements
  • Bachelor's degree in Information Technology, Computer Science, Business, or a related field; equivalent practical experience may be considered.
  • 3-5+ years of progressive experience in IT operations, SOX controls, or related disciplines, including demonstrated ownership of enterprise-scale operational processes.
  • Understanding of security, compliance, audit, and regulatory requirements, with experience following established controls and governance processes.
  • Strong written and verbal communication skills, with the ability to collaborate effectively with technical and non-technical teams.
  • Solid interpersonal skills, including collaboration, coordination, and problem-solving across teams and stakeholders.
  • Ability to contribute to team success by supporting operational standards, accountability, and process improvement initiatives.
  • Capable of managing multiple priorities in a fast-paced environment while maintaining process adherence and service stability.

Competencies & attributes
  • Passionate Learner - inquisitive about the business; open to feedback and coaching, applies learning quickly; applies learning to improve processes and procedures, proactively shares learning with colleagues and leaders; realigning and reshaping projects
  • Flexible & Agile Adapter - responsive and open to change; works well with ambiguity; adapts to new plans or directions; keeps calm under pressure; perseveres to achieve the plan/task; doesn't dwell on the past
  • Effective Communicator - articulates in an appropriate and accurate manner; emotionally astute while remaining authentic to own style/self; encourages others to express views and opinions; demonstrates active listening and uses probing questions; is concise and relevant with data/info
  • Results Driver - effective at driving and delivering on plans; holds self and team accountable to high standard of delivery; suggests opportunities for innovation and continuous improvement; focuses on the right priorities and uses resources/time wisely; demonstrates grit and determination

Working conditions & physical requirements
This will be a hybrid role required to be onsite at the corporate office on specified days. The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and occasionally requires carrying, moving and setting up of computers, for example desktops, monitors, printers, and other small hardware in the testing lab.
Benefits
We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!
#Hybrid

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Benefits

Hours and flexibility

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About Cosmoprof

Sourced by ZipRecruiter

Cosmoprof is a respected name in the beauty industry, headquartered in Denton, TX, United States. This multinational company, accessible via cosmoprofbeauty.com, is a leader in the wholesale distribution of professional beauty products and equipment. It operates by a business-to-business model, catering extensively to salon professionals and beauticians. Its portfolio includes a wide range of products such as hair care, skin care, nail care, tools and accessories, salon furniture, and equipment from leading beauty brands. The company was founded with the intention to nurture the growth of the professional beauty sector.

Industry

Wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Denton, TX, US

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