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Technology Operations Assistant Jobs in Texas (NOW HIRING)

ZT Systems

IT Operations Technician

Georgetown, TX · On-site

About the Role The IT Operations Technician will work with our team to provide support for a wide ... What You will Do * Participate in server build projects and assist with performing tasks.

ZT Systems

IT Operations Technician

Georgetown, TX · On-site

The IT Operations Technician will work with our team to provide support for a wide range of ... What You Will Do * Participate in server build projects and assist with performing tasks.

New

Ritchie Bros.

Branch Operations Assistant

Houston, TX · On-site

The Branch Operations Assistant addresses all customer and branch inquiries under the direction of ... Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates ...

Iapetus Holdings LLC

IT Administrator

Houston, TX · On-site

Work with the IT Operations Manager and MSP to support security initiatives, audits, and remediation efforts. Backup & Business Continuity * Assist with routine backup verification and restoration ...

Iapetus Holdings LLC

IT Administrator

Houston, TX · On-site

Work with the IT Operations Manager and MSP to support security initiatives, audits, and remediation efforts. Backup & Business Continuity * Assist with routine backup verification and restoration ...

Iapetus Holdings LLC

IT Administrator

Houston, TX · On-site

Work with the IT Operations Manager and MSP to support security initiatives, audits, and remediation efforts. Backup & Business Continuity * Assist with routine backup verification and restoration ...

Hirebridge

IT Administrator

Houston, TX · On-site

Work with the IT Operations Manager and MSP to support security initiatives, audits, and remediation efforts. Backup & Business Continuity * Assist with routine backup verification and restoration ...

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Technology Operations Assistant information

What does a technology operations assistant do?

A Technology Operations Assistant supports the daily operations of an organization's IT department. Their responsibilities typically include assisting with hardware and software installation, troubleshooting technical issues, managing inventory of tech equipment, and helping to maintain system documentation. They work closely with IT staff to ensure smooth operations and provide technical support to other employees. This role is essential for keeping technology systems running efficiently and securely.

What are the key skills and qualifications needed to thrive as a technology operations assistant, and why are they important?

A Technology Operations Assistant typically needs strong organizational abilities, attention to detail, and a foundational understanding of IT systems or help desk procedures, often supported by an associate degree or relevant experience. Familiarity with ticketing systems, office productivity software, and basic troubleshooting tools is commonly required. Effective communication, problem-solving, and teamwork help individuals stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, minimizing downtime, and supporting both technical staff and end users efficiently.

What are some typical challenges faced by a technology operations assistant and how can they be managed effectively?

Technology Operations Assistants often juggle multiple tasks such as monitoring system performance, managing IT tickets, and supporting end-users. Common challenges include maintaining attention to detail while responding quickly to technical issues and adapting to rapidly evolving technologies. Effective time management, clear communication with IT teams, and proactively learning about new systems can help overcome these challenges. Regular collaboration with senior technicians and attending internal training sessions also contribute to smoother operations and professional growth.

What is the difference between Technology Operations Assistant vs IT Support Specialist?

AspectTechnology Operations AssistantIT Support Specialist
Required CredentialsAssociate degree or relevant certificationsAssociate degree or certifications like CompTIA A+
Work EnvironmentOffice and data center settings, supporting daily tech operationsHelp desks, user support, troubleshooting hardware/software issues
Employer & Industry UsageTech companies, corporate IT departments, data centersIT service providers, corporate IT, tech support firms
Common Search & ComparisonOften compared for operational roles in tech environmentsCustomer support and troubleshooting roles

While both roles support technology functions, the Technology Operations Assistant focuses on maintaining and supporting daily tech operations within organizations, whereas the IT Support Specialist primarily handles troubleshooting and assisting end-users with technical issues.

What are the most commonly searched types of Technology Operations jobs in Texas?

The most popular types of Technology Operations jobs in Texas are:

What cities in Texas are hiring for Technology Operations Assistant jobs?

Cities in Texas with the most Technology Operations Assistant job openings:

Junior IT Operations Specialist (Austin, Full-Time)

Austin, TX • On-site

Texas Sports Academy Main
See more jobs at Texas Sports Academy Mainexternal

$20/hr

Full-time

Re-posted 24 days ago

Job description

Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development. Students cover 2x the material in just 2 hours a day, using the same 2-Hour Learning model as Alpha Schools. That frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard.
We are hiring a Junior IT Operations Specialist based in Austin to support our IT Operations Manager with the daily work that keeps our device program and campus technology running. You will help configure and deploy MacBook Neos, manage inbound and outbound shipments, process device returns, and provide first-line support for students and staff. This role is a direct partner to the IT Operations Manager and a foundational seat on a growing IT team.
What You'll Do
  • Support the IT Operations Manager: Partner closely with the IT Operations Manager on daily execution, taking ownership of assigned tasks and freeing them up to focus on higher-level work.
  • Device Configuration and Deployment: Assist with imaging and preparing MacBook Neos for use, including installing our standard software stack, applying MDM profiles, configuring user accounts, and enforcing security settings before devices are shipped.
  • Inventory and Shipping Support: Help receive inbound shipments, log serial numbers, maintain organized inventory, and pack and ship laptops to our schools, coaches, and staff across Texas.
  • Returns and Device Recovery: Process returned, damaged, or end-of-life devices, wipe and reimage devices for redeployment when possible, and retire devices that have reached end of life.
  • First-Line User Support: Serve as the first point of contact for students and staff experiencing device issues, including login problems, software errors, and hardware concerns. Resolve issues directly when possible and escalate to the IT Operations Manager when needed.
  • Documentation and Records: Keep device tracking, ticket notes, and internal documentation accurate and current so the team can operate efficiently.

Requirements
  • IT Operations Experience: 1 to 3 years of hands-on IT support or IT operations experience. You can walk us through the devices you supported, the issues you resolved, and the systems you kept running.
  • macOS and Mobile Device Familiarity: Working experience with macOS deployment and management, and comfort supporting iOS or comparable mobile devices.
  • Comfort With Hands-On Work: This role requires regular physical work, including receiving shipments, lifting boxes, organizing inventory, and preparing outbound packages. Candidates should be comfortable with the operational and logistics side of the role.
  • Strong Customer Service Orientation: Ability to communicate clearly and patiently with students and parents, particularly during stressful situations such as a device failure before class.
  • Attention to Detail: Consistent, accurate record-keeping across inventory, shipments, and device assignments.
  • AI Forward: We use AI tools daily to streamline communications, automate repetitive tasks, and improve troubleshooting. Familiarity with tools such as Perplexity Computer is a plus.
  • Location: Austin-based. Candidates must live in or around Austin to commute to the worksite.
Bonus Points
  • K-12 or 1:1 Device Program Experience: Prior experience supporting student device programs, including deployments of 100 or more devices.
  • MDM Platform Experience: Hands-on experience with Apple Business Manager, Jamf, Kandji, Mosyle, or a comparable platform.
  • Scripting or Automation Familiarity: Exposure to scripting or automation tools used to streamline device imaging and onboarding.
  • Certifications: CompTIA A+, Apple Certified Support Professional, or comparable certifications.

Benefits
Pay: $20/hour

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