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Technology Help Desk Jobs in California (NOW HIRING)

Apex

IT Help Desk Technician

Los Angeles, CA · On-site

$70K - $85K/yr

About the Role The Help Desk Technician at Apex provides hands-on Tier 1 and Tier 2 technical ... technologies. • Install, configure, update, and maintain operating systems, applications ...

K2 Staffing

We currently have multiple openings for Remote / Offshore Level II IT Help Desk Support Technicians . This position requires proven experience in supporting business desktop and server environments ...

Divergent

IT Help Desk Technician II

Torrance, CA

An excellent Help Desk Technician must have good technical knowledge and be able to communicate ... Ability to lawfully access information and technology that is subject to US export controls

IXL Learning

IT Help Desk Specialist

San Mateo, CA · On-site

$28 - $33/hr

... help desk support to IXL'ers in our dynamic San Mateo, CA office. Your solid technical skills, proactive problem-solving, and commitment to customer satisfaction will ensure smooth and efficient tech ...

Divergent

IT Help Desk Technician II

Los Angeles, CA

$34 - $56/hr

An excellent Help Desk Technician must have good technical knowledge and be able to communicate ... Ability to lawfully access information and technology that is subject to US export controls

Divergent

IT Help Desk Technician II

Torrance, CA · On-site

$34 - $56/hr

An excellent Help Desk Technician must have good technical knowledge and be able to communicate ... Ability to lawfully access information and technology that is subject to US export controls

IXL Learning

IT Help Desk Specialist

San Mateo, CA · On-site

$28 - $33/hr

... help desk support to IXL'ers in our dynamic San Mateo, CA office. Your solid technical skills, proactive problem-solving, and commitment to customer satisfaction will ensure smooth and efficient tech ...

Apex Space

Help Desk Lead

Los Angeles, CA · On-site

$350/day

Help Desk Lead The Help Desk Lead is a working technical leader responsible for leading the day-to ... Collaborate with the IT Manager on technical issues when needed. Required Skills & Qualifications

Apex Technology, Inc.

Help Desk Lead

Los Angeles, CA · On-site

$350/day

About the Role The Help Desk Lead is a working technical leader responsible for leading the day-to ... Collaborate with the IT Manager on technical issues when needed. Required Skills & Qualifications

Info Way Solutions

T Help desk/Service desk

Fremont, CA · On-site

$22 - $29.75/hr

Info Way Solutions is seeking an IT Help Desk/Service Desk professional to provide on-site technical support for users. The role involves troubleshooting hardware and software issues, installing and ...

mpi

Temporary Help Desk Technician

Los Angeles, CA · On-site

$21.50 - $29/hr

MPI has an immediate opportunity for a Temporary IT Help Desk Technician to provide professional, customer-centered, first-contact technology support for MPI employees, contractors, and business ...

VSolvit

HELP DESK TECHNICIAN

Ventura, CA · On-site

$24 - $26/hr

VSolvit LLC is currently seeking an IT Helpdesk Technician to support our facility in Ventura, CA. They are responsible for the coverage and coordination of the Help Desk within the IT department.

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All JobsTechnology Help Desk JobsTechnology Help Desk Jobs in California

Technology Help Desk information

See California salary details

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How much do technology help desk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for technology help desk in California is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is a technology help desk?

Technology Help Desk jobs involve assisting users with technical issues related to computers, software, networks, and other technology systems. Professionals in these roles diagnose problems, provide solutions, and may offer training or guidance to help users resolve common issues. They often serve as the first point of contact for technical support, either over the phone, via email, or through in-person requests. Strong communication skills and a broad knowledge of IT systems are essential for success in this field.

What are the key skills and qualifications needed to thrive as a technology help desk professional?

To thrive as a Technology Help Desk professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is typically required. Excellent communication, patience, and problem-solving skills help in assisting users and resolving issues efficiently. These skills are crucial for providing timely technical support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by technology help desk professionals, and how can they effectively manage them?

Technology Help Desk professionals often encounter challenges such as managing a high volume of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying levels of technical expertise. To effectively manage these challenges, it's important to prioritize tasks, use ticketing systems to track issues, and develop strong communication skills. Collaboration with other IT team members can also help in resolving more complex problems quickly and efficiently.

What is the difference between Technology Help Desk vs Technical Support Specialist?

AspectTechnology Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Employer & IndustryIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT

The Technology Help Desk and Technical Support Specialist roles share similar certifications and work environments, often overlapping in customer support and troubleshooting tasks. However, the Help Desk typically handles initial user inquiries and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in maintaining IT operations and customer satisfaction.

How to become a technology help desk?

To become a technology help desk technician, you typically need a high school diploma or equivalent, along with knowledge of computer hardware, software, and networking. Relevant certifications such as CompTIA A+ can improve job prospects, and strong communication skills are essential for assisting users. Entry-level positions often require basic troubleshooting skills and familiarity with common operating systems and support tools.

What cities in California are hiring for Technology Help Desk jobs?

Cities in California with the most Technology Help Desk job openings:

Technology Help Desk jobs near you
Infographic showing various Technology Help Desk job openings in California as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, and 5% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $47,523 per year, or $22.8 per hour.

IT Help Desk Support - Level II (MSP)

Santa Clara, CA • On-site

K2 Staffing, LLC
Recruiting and Staffing Services • 11 - 50 employees
Learn more about K2 Staffing, LLCexternal

$70K - $80K/yr

Full-time

Re-posted 2 days ago

Job description

Summary
Our client is a leading Managed Services Provider (MSP) located in Santa Clara, CA and they are in need of a IT Helpdesk Support Level II.  A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Duties & Responsibilities
  • End-User assistance 
  • Point person with Windows Desktop related issues
  • Assist with Windows Servers
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
  • Network Services and Equipment Installation
  • LAN/WAN Installation and Maintenance Support
  • Network Hardware Support and Installation
  • Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
  • Having worked with a Managed Services Provider (MSP) in the past is a MUST!
  • Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
  • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
  • PSA (or Ticketing) software experience (i.e. Autotask)
  • History of network and firewall administration (Sonicwall & Meraki).
  • Basic knowledge of network, server, and workstation troubleshooting knowledge.
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
  • A willingness to learn and grow