Ann Arbor, MI · On-site
Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...
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Ann Arbor, MI · On-site
Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...
Ann Arbor, MI · On-site
Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired * Associate degree or higher * Help ...
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Ann Arbor, MI · On-site
Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided r equired * Associate degree or higher * Help ...
Grand Rapids, MI · On-site
The IT Help Desk role is to ensure proper computer operations so that end users can accomplish ... Build rapport and elicit problem details from help desk customers.Prioritize and schedule problems.
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Grand Rapids, MI · On-site
The IT Help Desk role is to ensure proper computer operations so that end users can accomplish ... Build rapport and elicit problem details from help desk customers.Prioritize and schedule problems.
Detroit IT is looking for Service Desk Assistant/IT Assistant to assist their Service Desk team. The ideal candidate will be a hard-working professional able to undertake a variety of support tasks ...
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Detroit IT is looking for Service Desk Assistant/IT Assistant to assist their Service Desk team. The ideal candidate will be a hard-working professional able to undertake a variety of support tasks ...
Detroit, MI · On-site
$22 - $23/hr
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! IT Service Desk Analyst Detroit, MI Onsite downtown 12+ Months with opportunity to extend W2 contract role Pay Rate: $22-$23/HR Role Summary Service ...
New
Detroit, MI · On-site
$22 - $23/hr
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! IT Service Desk Analyst Detroit, MI Onsite downtown 12+ Months with opportunity to extend W2 contract role Pay Rate: $22-$23/HR Role Summary Service ...
New
Dearborn Heights, MI · On-site
$19 - $25.75/hr
Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk.Coordinates assignment of requests with ...
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Dearborn Heights, MI · On-site
$19 - $25.75/hr
Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk.Coordinates assignment of requests with ...
$22 - $23/hr
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING. IT Service Desk Analyst Detroit, MI - Onsite downtown 12+ Months with opportunity to extend W2 contract role Pay Rate: $22-$23/HR Role Summary ...
New
$22 - $23/hr
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING. IT Service Desk Analyst Detroit, MI - Onsite downtown 12+ Months with opportunity to extend W2 contract role Pay Rate: $22-$23/HR Role Summary ...
New
Dearborn Heights, MI · On-site
$19 - $25.75/hr
Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk. * Coordinates assignment of requests with ...
Dearborn Heights, MI · On-site
$19 - $25.75/hr
Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk. * Coordinates assignment of requests with ...
Kalamazoo, MI · On-site
IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create the solutions for our teams, clients, and partners. We are seeking an IT Help Desk Technician to ...
Kalamazoo, MI · On-site
IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create the solutions for our teams, clients, and partners. We are seeking an IT Help Desk Technician to ...
Dearborn Heights, MI · Hybrid
$19 - $25.75/hr
Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk. * Coordinates assignment of requests with ...
Dearborn Heights, MI · Hybrid
$19 - $25.75/hr
Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk. * Coordinates assignment of requests with ...
The Service Desk Technician (SDT) is responsible for providing professional, considerate, and timely reactive remote support for clients that rely on IT systems to work efficiently. SDTs are ...
The Service Desk Technician (SDT) is responsible for providing professional, considerate, and timely reactive remote support for clients that rely on IT systems to work efficiently. SDTs are ...
The Service Desk Technician (SDT) is responsible for providing professional, considerate, and timely reactive remote support for clients that rely on IT systems to work efficiently. SDTs are ...
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The Service Desk Technician (SDT) is responsible for providing professional, considerate, and timely reactive remote support for clients that rely on IT systems to work efficiently. SDTs are ...
Grand Rapids, MI · On-site
The IT Help Deskrole is to ensure proper computer operations so that end users can accomplish ... Build rapport and elicit problem details from help desk customers. * Prioritize and schedule ...
Grand Rapids, MI · On-site
The IT Help Deskrole is to ensure proper computer operations so that end users can accomplish ... Build rapport and elicit problem details from help desk customers. * Prioritize and schedule ...
Saginaw, MI · On-site
$16.83/hr
The Service Desk Technician (SDT) is responsible for providing professional, considerate, and timely reactive remote support for clients that rely on IT systems to work efficiently. SDTs are ...
Saginaw, MI · On-site
$16.83/hr
The Service Desk Technician (SDT) is responsible for providing professional, considerate, and timely reactive remote support for clients that rely on IT systems to work efficiently. SDTs are ...
Responsibilities Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to provide hands-on technical support in a mixed office and production floor manufacturing environment. This ...
New
Responsibilities Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to provide hands-on technical support in a mixed office and production floor manufacturing environment. This ...
New
Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to provide hands-on technical support in a mixed office and production floor manufacturing environment. This role will support ...
New
Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to provide hands-on technical support in a mixed office and production floor manufacturing environment. This role will support ...
New
Detroit, MI · On-site +1
$22/hr
Support for these devices and technologies include but not limited to: desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs ...
Detroit, MI · On-site +1
$22/hr
Support for these devices and technologies include but not limited to: desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs ...
Grand Rapids, MI · On-site
$14.50 - $19.25/hr
IT Help Desk Internship Classification: Internship, this will go through December 2026 with flexibility around class schedules. Work Location: 601 First Street NW, Grand Rapids, MI 49504 About This ...
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Grand Rapids, MI · On-site
$14.50 - $19.25/hr
IT Help Desk Internship Classification: Internship, this will go through December 2026 with flexibility around class schedules. Work Location: 601 First Street NW, Grand Rapids, MI 49504 About This ...
Grand Rapids, MI · On-site
$14.50 - $19.25/hr
IT Help Desk Internship Classification: Internship, this will go through December 2026 with flexibility around class schedules. Work Location: 601 First Street NW, Grand Rapids, MI 49504 About This ...
Grand Rapids, MI · On-site
$14.50 - $19.25/hr
IT Help Desk Internship Classification: Internship, this will go through December 2026 with flexibility around class schedules. Work Location: 601 First Street NW, Grand Rapids, MI 49504 About This ...
$14.50 - $19.25/hr
IT Help Desk Internship Classification: Internship, this will go through December 2026 with flexibility around class schedules. Work Location: 601 First Street NW, Grand Rapids, MI 49504 About This ...
$14.50 - $19.25/hr
IT Help Desk Internship Classification: Internship, this will go through December 2026 with flexibility around class schedules. Work Location: 601 First Street NW, Grand Rapids, MI 49504 About This ...
| Aspect | Technology Desk | Help Desk Technician |
|---|---|---|
| Credentials | IT certifications (e.g., CompTIA A+) | IT certifications (e.g., CompTIA A+) |
| Work Environment | Corporate IT support, on-site or remote | Customer support, call centers, on-site or remote |
| Employer & Industry | Businesses, IT service providers | IT support companies, corporate IT departments |
| Search & Comparison Intent | Understanding roles, career paths, job requirements | Technical support, troubleshooting, customer service |
The Technology Desk and Help Desk Technician roles both involve IT support and troubleshooting, often requiring similar certifications. The main difference lies in their focus: Technology Desk roles typically serve internal staff within organizations, providing broader technical assistance, while Help Desk Technicians often support external customers or end-users, focusing on resolving user-specific issues.
Ann Arbor, MI • On-site
Full-time
Re-posted 28 days ago
Job description
Job Title: Contract IT Help Desk
Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided
required
Job Summary: As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.
Key Responsibilities:
- Provide first-level technical support and troubleshooting for IT-related issues
- Respond to incoming calls, emails, and tickets in a timely and professional manner
- Identify, diagnose, and resolve technical problems for clients
- Escalate complex issues to the appropriate teams for further resolution
- Document all support activities and resolutions in our ticketing system
- Collaborate with team members to continuously improve processes and procedures
- Participate in on-call rotation for off-hours support as needed
- Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients
Requirements:
- Associate degree or higher in a related field
- Minimum of 2 year of experience in help desk support
- Proficiency in Microsoft Windows operating systems
- Experience with Active Directory and Citrix
- Familiarity with Microsoft Office applications
- Available for off-hours support on a rotating basis
- Knowledge of Microsoft Azure is a plus
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Strong problem-solving and troubleshooting skills
