Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and ... Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client ...
Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and ... Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client ...
Service Desk Coordinator
Birmingham, MI · On-site
Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and ... Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client ...
Service Desk Coordinator
Birmingham, MI · On-site
Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and ... Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client ...
Help Desk Support Specailist
Big Rapids, MI · On-site
$65K - $80K/hr
Help Desk Support Specialist Reports to: IT Support Supervisor Location: Battle Creek, MI The Help Desk Support Specialist is responsible for providing first-level technical support to employees at ...
Help Desk Support Specailist
Big Rapids, MI · On-site
$65K - $80K/hr
Help Desk Support Specialist Reports to: IT Support Supervisor Location: Battle Creek, MI The Help Desk Support Specialist is responsible for providing first-level technical support to employees at ...
Help Desk Technician
Bloomfield, MI · On-site
$19 - $25.75/hr
The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... Provide training in computer set-up and new or existing technology. * Install, configure, and ...
Help Desk Technician
Bloomfield, MI · On-site
$19 - $25.75/hr
The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... Provide training in computer set-up and new or existing technology. * Install, configure, and ...
Front Desk Receptionist
Fraser, MI · On-site
$19 - $20/hr
Front Desk Receptionist Michigan Locations: Commerce Twp., Fraser, Port Huron, Rochester Hills ... The ideal candidate is comfortable using technology, enjoys helping people, and thrives in a team ...
Front Desk Receptionist
Fraser, MI · On-site
$19 - $20/hr
Front Desk Receptionist Michigan Locations: Commerce Twp., Fraser, Port Huron, Rochester Hills ... The ideal candidate is comfortable using technology, enjoys helping people, and thrives in a team ...
Help Desk Technician
$19 - $25.75/hr
The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... Provide training in computer set-up and new or existing technology. * Install, configure, and ...
Help Desk Technician
$19 - $25.75/hr
The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... Provide training in computer set-up and new or existing technology. * Install, configure, and ...
Help Desk Student Associate
Harrison, MI · On-site
$13.73/hr
Information Technology Department: IT - Help Desk Opening Date: 07/29/2026 FLSA: Non-Exempt Bargaining Unit: None Description Mid Michigan College seeks individuals who: value collegiality and mutual ...
Help Desk Student Associate
Harrison, MI · On-site
$13.73/hr
Information Technology Department: IT - Help Desk Opening Date: 07/29/2026 FLSA: Non-Exempt Bargaining Unit: None Description Mid Michigan College seeks individuals who: value collegiality and mutual ...
What You Will Contribute to OHM Advisors The IT Support Technician is responsible for ensuring ... Field incoming service desk requests from users via ticketing system, email, telephone, and in ...
What You Will Contribute to OHM Advisors The IT Support Technician is responsible for ensuring ... Field incoming service desk requests from users via ticketing system, email, telephone, and in ...
IT Service Desk Technician
Livonia, MI · On-site
What You Will Contribute to OHM Advisors The IT Support Technician is responsible for ensuring ... Field incoming service desk requests from users via ticketing system, email, telephone, and in ...
IT Service Desk Technician
Livonia, MI · On-site
What You Will Contribute to OHM Advisors The IT Support Technician is responsible for ensuring ... Field incoming service desk requests from users via ticketing system, email, telephone, and in ...
IT Service Desk Technician
Livonia, MI · On-site
What You Will Contribute to OHM Advisors The IT Support Technician is responsible for ensuring ... Field incoming service desk requests from users via ticketing system, email, telephone, and in ...
Quick apply
IT Service Desk Technician
Livonia, MI · On-site
What You Will Contribute to OHM Advisors The IT Support Technician is responsible for ensuring ... Field incoming service desk requests from users via ticketing system, email, telephone, and in ...
What You Will Contribute to OHM Advisors The IT Support Technician is responsible for ensuring ... Field incoming service desk requests from users via ticketing system, email, telephone, and in ...
What You Will Contribute to OHM Advisors The IT Support Technician is responsible for ensuring ... Field incoming service desk requests from users via ticketing system, email, telephone, and in ...
IT Service Desk Technician
Ann Arbor, MI · On-site
What You Will Contribute to OHM Advisors The IT Support Technician is responsible for ensuring ... Field incoming service desk requests from users via ticketing system, email, telephone, and in ...
Quick apply
IT Service Desk Technician
Ann Arbor, MI · On-site
What You Will Contribute to OHM Advisors The IT Support Technician is responsible for ensuring ... Field incoming service desk requests from users via ticketing system, email, telephone, and in ...
Front Desk Admin
Linden, MI · On-site
$14.50 - $19.25/hr
Front Desk Admin Town Center Family Dental is seeking an experienced Front Desk Admin to join our ... The best individual for this role is tech-savvy, a strong communicator, and has a team-oriented ...
Front Desk Admin
Linden, MI · On-site
$14.50 - $19.25/hr
Front Desk Admin Town Center Family Dental is seeking an experienced Front Desk Admin to join our ... The best individual for this role is tech-savvy, a strong communicator, and has a team-oriented ...
Front Desk Supervisor
Ludington, MI · On-site
$53K - $71K/yr
Description The Front Desk Supervisor is a supervisory-level position that works as a key member of ... Associates degree from an accredited health information technology or business program is preferred ...
Front Desk Supervisor
Ludington, MI · On-site
$53K - $71K/yr
Description The Front Desk Supervisor is a supervisory-level position that works as a key member of ... Associates degree from an accredited health information technology or business program is preferred ...
Help Desk Analyst
Detroit, MI · On-site
$16 - $18/hr
This role is responsible for providing efficient, professional, and effective IT support by ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...
Help Desk Analyst
Detroit, MI · On-site
$16 - $18/hr
This role is responsible for providing efficient, professional, and effective IT support by ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...
Technical Service Desk Analyst (Healthcare Support) Overview / Summary The Technical Service Desk ... emerging technologies. At HTC Global Services, our employees have access to a comprehensive ...
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Technical Service Desk Analyst (Healthcare Support) Overview / Summary The Technical Service Desk ... emerging technologies. At HTC Global Services, our employees have access to a comprehensive ...
The Team Lead / Support Lead is responsible for overseeing the daily operations of an onsite IT Managed Services Help Desk in a 24x7x365 environment. This role provides hands on leadership for ...
The Team Lead / Support Lead is responsible for overseeing the daily operations of an onsite IT Managed Services Help Desk in a 24x7x365 environment. This role provides hands on leadership for ...
The Team Lead / Support Lead is responsible for overseeing the daily operations of an onsite IT Managed Services Help Desk in a 24x7x365 environment. This role provides hands on leadership for ...
The Team Lead / Support Lead is responsible for overseeing the daily operations of an onsite IT Managed Services Help Desk in a 24x7x365 environment. This role provides hands on leadership for ...
The Team Lead / Support Lead is responsible for overseeing the daily operations of an onsite IT Managed Services Help Desk in a 24x7x365 environment. This role provides hands on leadership for ...
Quick apply
The Team Lead / Support Lead is responsible for overseeing the daily operations of an onsite IT Managed Services Help Desk in a 24x7x365 environment. This role provides hands on leadership for ...
The Team Lead / Support Lead is responsible for overseeing the daily operations of an onsite IT Managed Services Help Desk in a 24x7x365 environment. This role provides hands on leadership for ...
The Team Lead / Support Lead is responsible for overseeing the daily operations of an onsite IT Managed Services Help Desk in a 24x7x365 environment. This role provides hands on leadership for ...
Technology Desk information
What is the difference between Technology Desk vs Help Desk Technician?
| Aspect | Technology Desk | Help Desk Technician |
|---|---|---|
| Credentials | IT certifications (e.g., CompTIA A+) | IT certifications (e.g., CompTIA A+) |
| Work Environment | Corporate IT support, on-site or remote | Customer support, call centers, on-site or remote |
| Employer & Industry | Businesses, IT service providers | IT support companies, corporate IT departments |
| Search & Comparison Intent | Understanding roles, career paths, job requirements | Technical support, troubleshooting, customer service |
The Technology Desk and Help Desk Technician roles both involve IT support and troubleshooting, often requiring similar certifications. The main difference lies in their focus: Technology Desk roles typically serve internal staff within organizations, providing broader technical assistance, while Help Desk Technicians often support external customers or end-users, focusing on resolving user-specific issues.
Is a degree needed for a Technology Desk?
A degree is not always required for a Technology Desk position, but having a background in computer science, information technology, or related fields can improve job prospects. Many roles also value technical skills, certifications, and experience with tools like help desk software and troubleshooting procedures.
Is helpdesk a good entry-level information technology job?
Helpdesk positions are common entry-level roles in information technology, providing foundational experience in troubleshooting, customer service, and technical support. They often require basic knowledge of hardware, software, and networking, and can serve as a stepping stone to more advanced IT careers. Certifications like CompTIA A+ can enhance job prospects in helpdesk roles.
What are 10 careers in technology desk?
Careers in a technology desk include roles such as help desk technician, IT support specialist, network administrator, systems analyst, cybersecurity analyst, technical support engineer, desktop support technician, service desk analyst, IT project coordinator, and hardware technician. These positions typically require strong problem-solving skills, knowledge of computer systems, and familiarity with support tools like ticketing systems and remote access software.
Service Desk Coordinator
Birmingham, MI
Detroit IT
Full-time
Re-posted 3 hours ago
Job description
Company Description
Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help business' run efficiently.
Job Description
Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client support needs and will act as a customer advocate by creating and prioritizing service desk tickets, monitoring service progress and communicating on status and resolution of requests.
Job Responsibilities:
- Answer calls in a timely, friendly and professional manor.
- Evaluate, prioritize and communicate service requests within the Service Level Agreement (SLA).
- Responsible for the scheduling of technician's on-site visits.
- Responsible for service desk time tracking accuracy.
- Review and understand ticket requirements and capture missing information.
- Communicate and escalate any major system issues (Severity 1).
- Communicate daily with clients regarding ticket status and plan of action.
- Ensure all service requests have accurate time recorded.
- Follow up with any on-site visits to ensure the highest level of customer satisfaction.
Qualifications
- Excellent communication skills. Motivated and task oriented.
- Ability to multi-task in a fast-paced environment.
- Ability to understand technologies that are sufficient to making to making assignment decisions.
- Strong organization skills.
- Strong interpersonal skills but aggressive in managing expectations.
Required Education/Technical Skills:
- Bachelor's Degree in Information Technology, Business Administration or a related field, preferred.
- A+ certification, a plus.
Additional Information
Competitive pay package that includes base salary or hourly pay and potential to be included in the company bonus plan.
A casual and fun work environment.
Ongoing growth and development opportunities including training, on-the-job experiences, and volunteer opportunities.