Technology Assistant Jobs in Austin, TX (NOW HIRING)

Job Posting Title:
Classroom Support Student Technology Assistant (STA 1) (Open to Work Study and Non-Work Study)
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Hiring Department:
College of Liberal Arts
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Position Open To:
All Applicants
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Weekly Scheduled Hours:
19
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FLSA Status:
Non-Exempt from FLSA
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Earliest Start Date:
Immediately
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Position Duration:
Expected to Continue Until Dec 31, 2026
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Location:
UT MAIN CAMPUS
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Job Details:
General Notes
Join Liberal Arts Instructional Technology Services (https://liberalarts.utexas.edu/laits/), a unique service department dedicated to creating, maintaining, and promoting technology within the College of Liberal Arts at The University of Texas at Austin.
UT Learn and LinkedIn Learning are free professional development programs offered to student employees, as well as the SEED Programs under the Student Employment Office:
https://hr.utexas.edu/learning-development
https://www.linkedin.com/learning/?u=36306084
https://hr.utexas.edu/student/SEED
https://hr.utexas.edu/student/SEED/seed-workshops
For more information about the College of Liberal Arts, please visit: https://liberalarts.utexas.edu/.
Purpose
The LAITS Classroom Support Student Technology Assistant (STA) is responsible for supporting and maintaining classroom technology across campus. STAs will work collaboratively with other students and full-time technicians to provide help desk support for the learning technology in classrooms and other spaces on campus. This introductory position requires some morning shifts, frequent walking, and a positive customer service attitude.
Work-Study Job Information

• Supervisor: Russell Lombard
• Work location: RLP Building 305 E 23rd St, Austin, TX 78712

Responsibilities

• Conduct campus-wide classroom technology checks from 6:00-8:00 a.m. to ensure functionality ahead of scheduled classes.
• Staff the Classroom Support Help Desk, providing phone and in-person support for Faculty/Staff experiencing classroom technology issues.
• Dispatch to classrooms in response to active technology support requests.
• Create support tickets for classroom technology issues and user-reported problems.
• Transporting equipment, tools, or other supplies to various buildings on-campus.
• Assist Classroom Support Technicians with various projects as assigned.

Required Qualifications

• Availability to work 6:00am - 8:00am for Morning Classroom checks.
• Current undergraduate or graduate student at UT Austin.
• Strong attention to detail and organization.
• Demonstrate basic proficiency with both Mac and PC operating systems
• Strong written and verbal communication skills
• Punctual attendance
• Ability to work independently and in a team-oriented environment
• Ability to provide good customer service to faculty, staff, and students.

Relevant education and experience may be substituted as appropriate.
Preferred Qualifications

• Familiarity with AV systems and components
• Prior experience with customer service and/or technical troubleshooting
• Familiarity with online video conferencing platforms such as Zoom and Teams.

Salary Range
$15.00 Per Hour
Working Conditions
Environmental Demands:

• May work around standard office conditions.
• May work in extreme temperatures.
• May work in shared work spaces with frequent interruptions.

Physical Tasks:

• Walking between various buildings on UT Main Campus.
• Repetitive use of a keyboard at a workstation.
• Use of manual dexterity.
• Climbing of stairs.
• Climbing of ladders.
• Lifting and moving.
• May be required to lift up to 25 pounds.

Work Shift

• Morning Classroom checks 6:00AM - 8:00AM
• Classroom Support Helpdesk is open from 7:00AM - 6:00PM

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest
• Fall Schedule/Availability
• Work Study Award Verification (if applicable)

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.
Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.
Employment Eligibility:
Please make sure you meet all the required qualifications and you can perform all of the essential functions with or without a reasonable accommodation.
Retirement Plan Eligibility:
Students in this position may choose to enroll in the UTSaver voluntary retirement programs.
Background Checks:
A criminal history background check will be required for finalist(s) under consideration for this position.
Equal Opportunity Employer:
The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Pay Transparency:
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Employment Eligibility Verification:
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
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E-Verify:
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.