Technology Assistant Jobs in Quebec (NOW HIRING)

McCarthy Tétrault is a leading Canadian law firm offering a full suite of legal and business solutions to clients in Canada and around the world. With offices in Toronto, Montréal, Québec City, Calgary and Vancouver, we provide challenging and rewarding career opportunities across the country. Recognized as one of Canada’s Top 100 Employers for eleven consecutive years and one of Canada’s Best Diversity Employers for fourteen consecutive years, our culture is guided by The McCarthy Way—our shared approach to working with clients and with each other.

The McCarthy Way is built on four core elements: Excellence, through attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to belonging and success; and Innovation, through delivering maximum value by embracing leading-edge technologies and approaches. Together, these principles shape how we work, lead, and grow—every day.

We are hiring a bilingual IT Trainer to join our team at our Montreal office. The successful candidate must have at least 5 years of experience in learning and development—including instructional design, curriculum design, training development and delivery, and workshop facilitation. They will be responsible for developing and updating e-learning modules, implementing new employee onboarding programs, and utilizing artificial intelligence tools such as Copilot. Employees at McCarthy Tétrault enjoy a hybrid work environment.

The employee in this position will be required to interact and deliver training sessions to employees who understand and communicate only in English. This position also requires the candidate to be able to interact fluently with colleagues in our offices across Canada, where English is the predominant language. As we estimate that 50% of the work required by this position must be carried out in English, the language requirements for this position are a high level of reading and writing comprehension and a fluent level of oral communication in English and French.

As a Bilingual IT Trainer, you will be:

• Providing input and collaborating with key stakeholders to develop, manage and maintain training , strategies, polices and standards.
• Developing new hire training curriculum. Working with Professional Resources and HR for scheduling and delivery of new hire training.
• Developing and delivering of workshops, demo sessions and training programs related to upgrades and new technology including the following:
  • Identifying firm-wide and local office requirements and improvements
  • Designing schedule in collaboration with Manager, Legal Assistants, Director, HR and Director, Professional Resources
  • Scheduling classes and participants
  • Conducting training (includes ‘just in time’, ’one on one’ and ‘Train the Trainers’ and assessing user training program effectiveness)
  • Managing assessments including reporting
• Developing and maintaining e-learning modules.
• Assisting with maintaining tips and tricks and materials posted on the firm’s internal intranet.
• Soliciting and documenting user requirements and feedback including attending staff meetings.
• Reviewing macro requests, discussing with firm-wide training team, providing input to applications team regarding design and test prior to deployment.
• Participating in/executing firm-wide and local office testing of upgrades and net new software, including the following:
  • Coordinating with appropriate Applications Analyst, Business Analyst and QA Manager
  • Assisting with identifying testing requirements (including local office features and customizations)
  • Review of test plans (including required testing resources and schedule)
  • Conducting testing and participating in feedback/review meetings
  • Reviewing and verifying results with appropriate Application Analyst, Business Analyst, QA Manager
  • Assisting in deployment testing
• Leading and participating in local and firm-wide projects.
• Writing and maintaining training documentation and staff manuals, including the following :
  • Creating and maintaining the user facing knowledge base articles in ServiceNow.
  • Performing task requests related to the user facing knowledge base articles in ServiceNow.
• Providing end user support coverage including :
  • Troubleshooting issues and working with other IT departments to assist in the resolution.
  • Entering issues into the tracking system and following up on outstanding issues.
• Creating and maintaining French documentation and translating communication and documentation.

As our ideal candidate, you will distinguish yourself by the following profile:

• Extensive knowledge of Microsoft Office applications. MOS certification preferred but not required.
• 6 to 10 years of related experience is preferred.
• Solid knowledge of adult education theories and practices
• Development of elearning strategies and modules.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills including ability to correspond with lawyers and staff.
• Ability to transfer knowledge in an efficient, pleasant, and effective way using a variety of techniques including the ability to create end user documentation.
• Willingness to learn new software applications, operating systems and hardware.
• Some travel may be required.
• Bilinguism French English required.

As a member of the McCarthy team, you will have access to:

• Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
• Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
• A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
• Strong community involvement and a commitment to equity, diversity and inclusion.
• A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

How to Apply: 

External candidates are encouraged to apply online.  All Internal applicants must apply directly through our internal careers portal on Espresso. 

We thank all applicants for their interest in McCarthy Tétrault; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.