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Technical Support Jobs in Manchester, CT (NOW HIRING)

Mercury-Hampton-Ltd

Technical Sales Manager

Meriden, CT · On-site

Providing technical advice and application support.Delivering product training and organising technical seminars.Preparing quotations for standard and special tools.Liaising with internal technical ...

DSI

Retail Support Specialist

West Springfield, MA · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

DSI

Retail Support Specialist

Waterbury, CT · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

DSI

Retail Support Specialist

Waterbury, CT · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

DSI

Retail Support Specialist

New Britain, CT · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

DSI

Retail Support Specialist

West Springfield, MA · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

DSI

Retail Support Specialist

Waterbury, CT · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

DSI

Retail Support Specialist

West Springfield, MA · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

DSI

Retail Support Specialist

New Britain, CT · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

DSI

Retail Support Specialist

Waterbury, CT · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

DSI

Retail Support Specialist

Waterbury, CT · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

DSI

Retail Support Specialist

New Britain, CT · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

DSI

Retail Support Specialist

Waterbury, CT · On-site

$26/hr

Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents. * Share insights on recurring issues to improve processes and customer ...

Gathr Outdoors

IT Support Technician

Higganum, CT · On-site

$27 - $30/hr

ESSENTIAL JOB FUNCTIONSProvide onsite and remote Tier 1 technical support for PC and Mac hardware ... software, printers, mobile devices, and peripherals.Troubleshoot user issues related to Windows 10 ...

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Showing results 21-40

All JobsTechnical Support JobsTechnical Support Jobs in Manchester, CT

Technical Support information

See Manchester, CT salary details

$14

$26

$45

How much do technical support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for technical support in Manchester, CT is $26.31, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.65 per hour, depending on experience, location, and employer.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, desktop support technician, and network support technician, which typically require troubleshooting skills and knowledge of relevant tools and systems.
More about Technical Support jobs

What are the most commonly searched types of Technical Support jobs in Manchester, CT?

The most popular types of Technical Support jobs in Manchester, CT are:

What job categories do people searching Technical Support jobs in Manchester, CT look for?

The top searched job categories for Technical Support jobs in Manchester, CT are:

What cities near Manchester, CT are hiring for Technical Support jobs?

Cities near Manchester, CT with the most Technical Support job openings:

Technical Support jobs near you
Infographic showing various Technical Support job openings in Manchester, CT as of July 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,228 per year, or $26.6 per hour.

Technical Sales Manager

Meriden, CT • On-site

Mercury Hampton Ltd
See more jobs at Mercury Hampton Ltdexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Develop sales across the New England territory.

  • Manage and expand relationships with existing customers, prospects, and distribution partners.

  • Provide technical advice, application support, and organize technical seminars.

Job description

Technical Sales Manager – Cutting Tools

New England, USA - Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont

Customer Facing Role (60% Travel)

Market Focus: Aerospace & Medical cutting tools and manufacturing processes

$100,000 Salary + Car + Bonus (20%) + Benefits

Mix of Existing and New Business

Well established patchLocal manufacturing facilities in the US

Global manufacturer with wider group opportunities

We are working with a leading international manufacturer of high-performance carbide cutting tools and machining solutions to appoint a Technical Sales Manager for its New England territory.

The company is recognised for its precision-engineered tooling, technical expertise and innovative solutions for challenging machining applications, including stainless steels, titanium, Inconel, ostalloy and heat-resistant alloys.

This is an excellent opportunity for an experienced cutting-tool professional to take ownership of an established territory, develop new business and provide technical support to customers and distribution partners.

Role

As Technical Sales Manager, you will be responsible for:

  • Developing sales across the New England territory.
  • Managing and expanding relationships with existing customers, prospects and distribution partners.
  • Promoting and selling standard and bespoke cutting tools.
  • Identifying and securing new business opportunities.
  • Visiting customers and sales partners regularly.
  • Providing technical advice and application support.
  • Delivering product training and organising technical seminars.
  • Preparing quotations for standard and special tools.
  • Liaising with internal technical teams to resolve customer queries.
  • Maintaining accurate customer and sales activity records within the CRM system.
About you

The successful candidate will have:

  • Proven experience in cutting-tool technology or a closely related machining environment.
  • Strong knowledge of metallurgy, metal alloys and carbide tooling.
  • Practical experience with machining processes such as drilling, milling, reaming and deburring.
  • The ability to interpret technical drawings and communicate machining concepts effectively.
  • A mechanical engineering education or equivalent technical experience.
  • Strong commercial awareness and excellent communication skills.
  • A systematic and analytical approach to technical problem-solving.
  • Good working knowledge of Microsoft Excel, Word and PowerPoint.
  • Professional fluency in English.
  • The flexibility and willingness to travel extensively throughout the territory.
Benefits

The successful candidate will receive a competitive benefits package, including:

  • Paid time off.
  • 12 paid holidays, including floating holidays subject to start date.
  • Medical, dental and vision insurance.
  • Pet insurance.
  • Short- and long-term disability cover.
  • Life insurance and accidental death and dismemberment cover.
  • FSA and HSA options.
  • Employee Assistance Programme.
  • 401(k) with company matching of up to 5%, immediately vested.
  • Tuition and continuing education reimbursement.
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