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Technical Support Jobs in Manchester, CT (NOW HIRING)

TekShapers

Sr. Technical Support Expert

Windsor, CT · On-site

$37K - $46K/yr

Role : Sr. Technical Support Specialist Location : Windsor, CT Type : Long Term Contract Need candidate who can work onsite from Day 1 (5 days a week) Position Summary We are seeking a highly skilled ...

New

Eppendorf SE

Technical Product Manager

Enfield, CT

$75K - $85K/yr

Build and maintain the highest level of system technical expertise, leading the top tier of technical support to create resolution plans that address both product issues and customer needs, including ...

Eppendorf SE

Technical Product Manager

Enfield, CT · On-site

$75K - $85K/yr

Build and maintain the highest level of system technical expertise, leading the top tier of technical support to create resolution plans that address both product issues and customer needs, including ...

E-Solutions

Executive Support Windows

Hartford, CT · On-site

$37K - $47K/yr

Sr. Technical Support - Site Lead/Executive Support - Onsite Tech Services (Windows) Location: Onsite - 5 Days/Week Hartford, CT and Atlanta, GA Duration: Longterm Contract Position Summary The ...

nLeague

Application Support Analyst

Hartford, CT · On-site

The Contractor will provide day-to-day technical support for end users of the Salesforce-based portals, troubleshoot issues, validate enhancements, and assist in feature rollout activities.

Tech Mirrors

Application Support Analyst

Hartford, CT · On-site

Scope of Work The Contractor will provide day‑to‑day technical support for end users of the Salesforce‑based portals, troubleshoot issues, validate enhancements, and assist in feature rollout ...

BlueCrest

Technical Trainer

Hartford, CT · On-site +1

$32.75 - $43.75/hr

Works collaboratively with field SMEs, product engineers, technical support, manufacturing and instructional designers to ensure course curriculum is accurate. Works with instructional designer to ...

Dyno Nobel

Senior EIS Technical Manager

Simsbury, CT · On-site

$115K - $158K/yr

Job Brief Responsible and accountable for the technical support, coordination, and performance management of Dyno Nobel's Electronic Initiation Systems (EIS) portfolio, including hardware, software ...

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All JobsTechnical Support JobsTechnical Support Jobs in Manchester, CT

Technical Support information

See Manchester, CT salary details

$14

$26

$45

How much do technical support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for technical support in Manchester, CT is $26.31, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.65 per hour, depending on experience, location, and employer.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, desktop support technician, and network support technician, which typically require troubleshooting skills and knowledge of relevant tools and systems.
More about Technical Support jobs

What are the most commonly searched types of Technical Support jobs in Manchester, CT?

The most popular types of Technical Support jobs in Manchester, CT are:

What job categories do people searching Technical Support jobs in Manchester, CT look for?

The top searched job categories for Technical Support jobs in Manchester, CT are:

What cities near Manchester, CT are hiring for Technical Support jobs?

Cities near Manchester, CT with the most Technical Support job openings:

Technical Support jobs near you
Infographic showing various Technical Support job openings in Manchester, CT as of July 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,228 per year, or $26.6 per hour.

Technical Support Manager

West Hartford, CT • On-site

Legrand Group
See more jobs at Legrand Groupexternal

Other

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

West Hartford, CT, United States (Hybrid)

Job Info
  • Job Identification 535
  • Posting Date 07/22/2026, 08:52 PM
  • Job Schedule Full time
  • Locations West Hartford, CT, United States (Hybrid)
  • Brand Legrand
  • Employment type Regular
  • Travel Required Yes
  • Job Category Customer Service
Job Description

Legrandhas an exciting opportunity for a Technical Support Manager to join the Electrical Wiring Systems Wiremold Team inWest Hartford, CT. The Technical Support Manager will manage technical service-related operations for an organization supporting Wiremold products.

Responsibilities
  • Provides day to day operational leadership, guidance, development, and motivation to the technical support team to achieve superior results and accomplish overall business objectives. Monitors employee and team performance in relation to established standards. Schedules technical support daily duties. Supports hiring, coaching, and developing talent.
  • Field technical questions concerning products and their applications for the sales force, distributors, and end-users of all of the company’s products within established service levels to ensure that customer technical product issues are addressed.
  • Responsible for designing and implementing improved process or operational policies. Recommends changes to products or services to fulfill customer needs.
  • Provide backup to the team during high volume or low staffing periods. This can include answering customers’ technical questions by phone, e-mail, live chat, and Salesforce.
  • Manage the development and maintenance of the Wiremold Knowledge tool. Manage the development and update of other customer self-service tools, such as cross-reference databases, product selection flowcharts, etc.
  • Develop and deliver product and customer experience training for new Technical Support and Customer Support representatives.
  • Ensure that the team provides 3rd party certifications and other technical support and documentation to customers as required.
  • Provide occasional review of new product designs for function and ease of installation. In addition, based on customer requests received, provide feedback to Product Managers and engineering team on product gaps or ideas for product design changes.
  • Perform related project assignments as determined by the ongoing needs of the Marketing Department as directed by manager.
  • Comprehensive knowledge of Wiremold products, their applications, the codes and standards that govern their use, and experience with user preferences regarding installation techniques.
Qualifications

Education:

  • Requires a bachelor's degree or equivalent experience.

Experience:

  • Typically requires 5-7 years' experience in the electrical industry in a customer or technical support role, engineering, or electrical contracting.
  • 1-3 years supervisory experience may be required.
  • Extensive knowledge of the function and department processes.

Skills/Knowledge/Abilities:

  • Customer Support
  • Inquiry Research/Response
  • Software Troubleshooting
  • Systems Troubleshooting
  • Technical Project Management
About Us

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

  • comprehensive medical, dental, and vision coverage
  • a high employer 401K match
  • paid time off (PTO) and holiday pay
  • short-term and long-term disability benefit plans
  • above-benchmark paid maternity and parental leave
  • bonus opportunities in accordance with the Company’s incentive plans
  • paid time off to volunteer
  • active/growing Employee Resource Group network

About Legrand’s Electrical Wiring Systems Division

Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world. Through commitment to innovation and quality, EWS maintains the position of industry leader in wire and cable management and wiring devices categories, specializing in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets. With this comprehensive offering, EWS serves a range of exciting vertical markets, including commercial office and commercial interior, data centers, education, healthcare, hospitality, manufacturing, mixed-use developments and residential. For more information, visitlegrand.us/electrical wiring devices

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